CRASH every time I click 'Guides'
Three times in a row so far.
Latest logs: 6740.LogosLogs.20131130-132218.zip
And now it's four times in a row.
Mac Pro (late 2013) OS 12.6.2
Comments
And now it's four times in a row.
Your Logos.log contains these error lines
[quote]11/30/2013 13:21:46 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/GP/Library/Application Support/Logos4/Data/fxvkbsag.un8/Errors/Application/ErrorReportManager.db
11/30/2013 13:21:46 | ERROR | 1 | ApplicationUtility | Error building request (POST https://api.raygun.io/entries). ~WebException: Error: ConnectFailure (Connection refused)
11/30/2013 13:21:46 | ERROR | 1 | RaygunErrorReporter | Error Logging Exception to Raygun.io Error building request. Request: POST https://api.raygun.io/entries
Wonder if deleting the ErrorReportManager.db would clear the problem?
However, "WebException: Error: ConnectFailure (Connection refused)" might indicate a problem communicating with Logos. Seems to be quite a few WebException Errors in Mac logs in the last few days. Perhaps we need Logos to check these out.
Lots of communication errors in the Logos.log file.
Do you still get the same problem if you start Logos offline?
If not - are there any network issues that you are aware of?
Thanks for trying.
Yes, unfortunately.
Not really, and the test page shows good speeds. However, I've had severe problems posting to the forums lately: http://community.logos.com/forums/p/78250/546998.aspx#546998, but I've assumed that was on Logos' end.
Mac Pro (late 2013) OS 12.6.2
The number and range of connection errors leads me to think that there's a problem with your Mac, possibly the firewall or other security software. You are using a local proxy server - this may well be the culprit.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
Mark, several Mac users—with different version of the Mac OS and in various locations—have reported similar web connection problems. It is highly unlikely that they all have the same problem with their individual Macs.
Enable-and-Submit-Log-Files | Install
Nope.
I'm using Hotspot Shield, but before the second post I tried both with that paused, and with Logos in Offline mode. Connection issues can't cause an Offline crash, can they?
Here are some new Offline logs (after a restart, some maintenance stuff, and with Hotspot Shield completely off): 1651.LogosLogs.20131130-180142.zip
Perhaps I should also add that what happens when I click 'Guides' is that the dropdown appears looking like this:
Then it spins for some seconds, and then crashes.
I don't have problems accessing the forums; I have problems posting. Not the last few hours, though.
Mac Pro (late 2013) OS 12.6.2