Video Colors Inverted

I am new to Proclaim and I am putting the final touches on and testing my presentation for my first Sunday using the software. I have created the file on two different computers, and then opened on a third computer from which we will be presenting on Sunday. The presentation worked beautifully on the first two computers, but when I play the video on the presentation computer, the colors are inverted. Their thumbnail image looks normal, but as soon as it begins to play the colors are inverted. I have check the videos in my old presentation software and they work fine. I am not sure what I am missing here. Any ideas?

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Scott Alexander

Are the machines all using the same platform? (e.g. Windows, Mac).

Kyle Linville

https://community.logos.com/discussion/comment/549607#Comment_549607

No, I have tested it on a Windows machine and a Mac. The presentation computer that I am having trouble with is a PC running Windows XP

Scott Alexander

https://community.logos.com/discussion/comment/549611#Comment_549611

Was the video uploaded from the Mac? What format? Videos that are synced and played on Windows will always be .WMVs, so there may be an issue with the newly encoded version of your video. We have to do this because we want to be able to guarantee the required codec is on the Windows machine.

Usually when we encounter this it's related to a single "corrupt" video being uploaded. It may help to try re-encoding the video locally and re-uploading. If you have the codecs required for the original format on the Windows machine you could choose to add the item locally (not sync to group) which will circumvent the transcoding step but has the obvious drawback of not being synced.

Josh Edwards

https://community.logos.com/discussion/comment/549611#Comment_549611

Kyle, what I have resorted to doing (and it works very well) is converting all the videos I upload to WMV using VideoMonkey (http://videomonkey.org/downloads/). Doing this causes it to be transcoded (doesn't look or sound as good) on the Mac, but they play beautifully on our Windows machine. If you will do this, it should fix all your problems with videos. Hope this helps!

Kyle Linville

https://community.logos.com/discussion/comment/549659#Comment_549659

Thanks Scott and Josh. I think this gives me some good work arounds. I thought about even just inverting the colors and then uploading them. I should have mentioned though, that the videos I was having a problem with were Graceway media videos that I inserted within Proclaim (so I did try some local videos that I had on the computer and those were also inverted). They worked fine on the windows computer that I originally inserted them with. I think I can make something work for this weekend, but I hope I can get to the bottom of what is causing this for the future.

Kyle Linville

https://community.logos.com/discussion/comment/549615#Comment_549615

I noticed a new symptom on Sunday. When I first brought up the program and went on air to rehearse with the band the colors were not inverted. As soon as I clicked on customize to change the formatting on one of the songs, then the colors inverted again.

Kyle Linville

https://community.logos.com/discussion/comment/549615#Comment_549615

Scott,

I have been doing a lot more testing with this, and wanted to update you on what I have discovered. I have used graceway media files that I have found from within Proclaim as well as local files that I have updated locally and did not sync to group. I have used .wmv, .avi, .mp4, and .m4v files and all of them have the color inversion problem. I can play all of these same video files in my old presentation software without the color inversion. Every now and then, I will switch back to Proclaim from another source and the colors will be correct for a couple seconds, or until I transition to another video. I am planning to demo Proclaim for our A/V team this week, and I would really like to have this sorted out by then.

Thanks,

Kyle

Spencer McKimson

https://community.logos.com/discussion/comment/550732#Comment_550732

Hello Kyle,

I have been investigating your issue and I have not been able to reproduce it. I will continue to investigate the issue and see what I can come up with, however it seems like it might be an issue with Windows XP (since you only have trouble with the videos on XP and none of your other machines). Sorry for the inconvenience.

Kyle Linville

https://community.logos.com/discussion/comment/551077#Comment_551077

Thanks Spencer,

It could very well be XP, though I should add that one of the other machines it is working on is an XP machine. Please let me know if there is anything that I can do on my end to help!

Kyle