Logos4 has been crashing from the beginning - still unresolved

toughski
toughski Member Posts: 1,288 ✭✭✭
edited November 2024 in English Forum

I have been having a weird problem: After EVERY time I would get an update, L4 would crash and refuse to open (often when I need it for sermon and lesson preparation).

but then the problem would resolve itself in a few hours (sometimes the next day) without me doing anything.  At first I thought it was a random glitch, but I have noticed the pattern tied to getting an update. 

Unfortunately, because I live literally half-way around the globe, reaching Tech support has been a very frustrating experience - Once I was on hold for 20+ minutes just to be told that tech support was unavailable that day.

Anyway, after trying an ancient method of complete uninstall-reinstall routine, I think I am close to the root of the problem.  Actually, right before completely uninstalling L4 I looked at the logs and noticed the last entries containing

"Error    OurApp    Unhandled exception: System.FormatException: An invalid IP address was specified."

well, with a FRESH reinstall of L4, it crashed IMMEDIATELY after I entered my login and password information.

Unfortunately (but true to my pattern) the tech support is now closed.  I have a great new version of the program that does not work, once it gets working I am looking forward to 9+GB download and indexing.

Can anybody provide the reason for the sudden crash and why the problem solves itself. I tried rebooting after the crash and it does not help bringing L4 up - I have to wait several hours.

Can anybody provide the solution to this issue?  I run XP Pro SP3 on a 2.5 year old Dell laptop, 2 GB Ram 200GB HD.

 

Thank you in advance,

Vladimir

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