Video issues

Every time I replace the background video, I lose all text formatting. This is very frustrating. Is it a known issue. Happens on my Mac and the church's PC laptop.

Also, my video loop is under 200MB, but every time I try to upload it so that it will sync, it fails and crashes the program at about 80% completion.

And my video file doesn't show up under My Content (only stills do). I have to direct to the file every time.

I'm running a trial right now. Are these issues resolved in the paid version?

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Scott Alexander

Every time I replace the background video, I lose all text formatting. This is very frustrating. Is it a known issue. Happens on my Mac and the church's PC laptop.

This is currently by design. Each piece of media includes styles specific to that background. Therefore when you change backgrounds we change the style. This has been a pain point for users and we're working on improving our approach here.

Also, my video loop is under 200MB, but every time I try to upload it so that it will sync, it fails and crashes the program at about 80% completion.

This is not a known issue. If the app is crashing I assume the upload isn't finishing so you won't find it in the My Content section. Are you on Mac or Windows? I can contact you directly to potentially get a copy of the video for testing.

Lacy Phillips

https://community.logos.com/discussion/comment/557819#Comment_557819

I was trying to upload from the PC when the program crashed. You're correct in that the upload does not finish. I've tried it a few times and the progress gets to around 80% and an upload fail message pops up. When I clear the message, the app closes. I just tried loading a different file (54MB) for the warmup on my Mac and it got to 99% completion before getting a fail message. On the Mac, however, the program does not crash.

I am uploading both files to a drop box folder. It's taking awhile

The lost formatting thing is painful. Say, I forgot to check the loop box when I was linking my video file....yeah. Woops.

Thanks so much for getting back to me, though. That's spectacular!