First service, Proclaim error during launch.

Russell Frame

We've been testing Proclaim all week and have been very pleased.

This morning we took the main laptop we'd been testing in to run the church service.  We booted up and went to launch Proclaim and it said there was an error with the application, please contact Support.  After several attempts including a couple reboots, still no launch.  Uh oh....

We tried to run the Proclaim uninstaller which prompted to restore previous state.  We tried that, which also didn't work.

Then we fully uninstalled Proclaim, and downloaded the installer and ran it.

After running the installer and logging in, it appears that all of the content was still cached as it was all readily available.

We had no further issues and it performed well during the service, and we got several compliments on the appearance and smoothness of the worship presentation.

Overall, a bit of a Sunday morning panic that was fairly easily resolved.

I looked in the Proclaim error log, but there was nothing recorded from the time we had problems launching, so unfortunately I have nothing to send other than the description.

Scott Alexander

Is this the error you're referring to? 

If so and you see it again then click the Details link and we can use them to better diagnose. This dialog is from ClickOnce, a Microsoft installer technology. AFAIK we've only see this when a user's machine fails during an update (e.g. loss of internet connection resulting if failed download)... not just a normal startup.

FWIW ClickOnce hasn't been a great installer technology for us and we plan to move away from it in the next major release. Sorry for the panic but I'm glad to hear the service went well for you.