Bug? Proclaim B 1.21 Video not uploading cleanly

Mike Binks
Mike Binks MVP Posts: 7,459

On the new beta as well as on the stable version I find that my videos do not upload cleanly. They all get to about 99% then fail.

If I click on 'Retry the finish ok.

This is reproducible 

tootle pip

Mike

Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

Comments

  • Spencer McKimson
    Spencer McKimson Member Posts: 1,232 ✭✭✭

    Hello Mike,

    I ran into this problem yesterday and I have filed a bug report. This bug should be fixed soon. This is only on the Mac beta correct?

  • Josh Edwards
    Josh Edwards Member Posts: 377 ✭✭

    This has ALWAYS happened to me, beta or stable version.  Seems there's a bug with it switching from upload to transcoding.  I ALWAYS have to hit "Retry" after waiting about 10 seconds to give the server time to switch gears.  I'm on a Mac too. 

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    The bug is related to the time it is taking on our servers to communicate with Amazon's servers. It is likely dependent on your geographic location as well as the uploaded video size. We've isolated the offending call and are working towards a resolution.

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Hello Mike,

    I ran into this problem yesterday and I have filed a bug report. This bug should be fixed soon. This is only on the Mac beta correct?

    Just in case you still want a reply to your question Spencer  :-)

    No this is an issue that I have noticed for a couple of weeks. I use Proclaim for one service a week so it has taken this long for me to be confident that it wasn't just a passing glitch.

    I like the Beta by the way!

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS