On Air License

Justin Franich

I am having a problem with my on air license. I have seen this in other post but can't see to get it resolved by reading the other post. I have record of purchasing the license but when I try to log in to the software with my Logo's account it's not showing anything and says I need to purchase a license. 

Scott Alexander

I'm taking a look at your account and I'm not seeing the issue. I see you have a valid license through February.

when I try to log in to the software with my Logo's account it's not showing anything and says I need to purchase a license.

What do you mean by "not showing anything"?

What happens when you try to go on air? Does it prompt you to purchase an on air license or something else?