Unable to connect to Faithlife in Proclaim
I tried pulling up a service on Proclaim, and noticed a bunch of caution signs on the majority of the slides. This was on my office laptop, so I tried pulling up the same service on the computer we use for our service presentation and on my home PC, and had no problems.
When I click the right side bar, it displays the message: "Unable to connect to Faithlife." It gives me the option to Retry, but when I click, it does nothing.
Has anyone else had this issue? Like I said, it's only affecting my copy of Proclaim on my office laptop, but the AV board computer and my home desktop PC are not having this issue.
Thanks for the help!
Comments
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Hello there,
I have had this issue but it is almost always networking issues. Is it possible that your firewall is blocking Proclaim from connecting to faithlife?
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It's possible, but my laptop and the AV computer are on the same network. That's what's so confusing.
If it helps, my office laptop and home desktop are both running Windows 8.1, but the AV computer is currently running Windows XP (we'll be upgrading by the end of the month).
Thanks for your help!
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Interesting, I will see if I can reproduce the issue running Windows XP but I don't think it should make any difference. I will update you after I test it.
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I'm still having this issue.
Does anybody know how I can contact Proclaim directly? It seems the only support they offer is this forum.
Thanks!
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We have phone support at 800-875-6467
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