ESV Bible Doesn't Download to my iOS devices

Andreas Steffensen
Andreas Steffensen Member Posts: 3
edited November 21 in English Forum

I recently purchased the ESV Study Bible for Logos. Both the Bible and the study notes downloaded and installed fine on my Mac, but on my iPad and iPhone only the study notes were available for download. The ESV is available, but requires an internet connection to work. When I got to the book info tab to download it, "Download" is greyed out and a message below it states: "This book is only available online because it is not part of your book library." I purchased it (not just the study notes but the complete ESV Study Bible), how can I download it, so I can read it when I don't have an internet connection?

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Comments

  • Stephen McCracken
    Stephen McCracken Member Posts: 495 ✭✭

    I take it you are using the Logos app and not Faithlife app.

    In Library search for English Standard Version. Press the (i) button to the right of the book and it should download to you iPad.

  • Andreas Steffensen
    Andreas Steffensen Member Posts: 3

    Yes, I'm using the Logos app. I have taken the steps you recommended many, many times. It never works. Every time time presented with the greyed out download button and a message below stating that the book only is available online because it's not part of my library. This goes for both my iPad and iPhone. 

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489

    I would try deleting the app and reinstallng. Note: you will have to redownload your resources. You might end up needing to call Logos. 

    macOS, iOS & iPadOS | Logs |  Install

  • Andreas Steffensen
    Andreas Steffensen Member Posts: 3

    Thank you! Deleting and reinstalling the app worked.

  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309

    I recently purchased the ESV Study Bible for Logos. Both the Bible and the study notes downloaded and installed fine on my Mac, but on my iPad and iPhone only the study notes were available for download. The ESV is available, but requires an internet connection to work. When I got to the book info tab to download it, "Download" is greyed out and a message below it states: "This book is only available online because it is not part of your book library." I purchased it (not just the study notes but the complete ESV Study Bible), how can I download it, so I can read it when I don't have an internet connection?

    We're taking a look at correcting this issue, hopefully in the next stable release.  Purchasing any "free" book included with the app ends up causing this problem on iOS (the issue doesn't occur on Android).

  • Friedrich
    Friedrich MVP Posts: 4,772

    Kevin, last week i purchased some Gordon Fee books as part of LMM14.  All of them appear in Verbum app, but three don't appear in Logos or FSB apps.  I have closed, refreshed, rebooted.  I have not yet reinstalled.  Thght you might like to know...these are not purchases of free version books.  

    I like Apples.  Especially Honeycrisp.

  • Friedrich
    Friedrich MVP Posts: 4,772

    Kevin, last week i purchased some Gordon Fee books as part of LMM14.  All of them appear in Verbum app, but three don't appear in Logos or FSB apps.  I have closed, refreshed, rebooted.  I have not yet reinstalled.  Thght you might like to know...these are not purchases of free version books.  

    I just reinstalled Logos App and all the books appear.

    I like Apples.  Especially Honeycrisp.

  • Friedrich
    Friedrich MVP Posts: 4,772

    Kevin, last week i purchased some Gordon Fee books as part of LMM14.  All of them appear in Verbum app, but three don't appear in Logos or FSB apps.  I have closed, refreshed, rebooted.  I have not yet reinstalled.  Thght you might like to know...these are not purchases of free version books.  

    I just reinstalled Logos App and all the books appear.

     

    Still, that was odd behavior, and slightly different circumstance than the OP.  I have not yet reinstalled FSB

    I like Apples.  Especially Honeycrisp.

  • Robert M. Warren
    Robert M. Warren Member Posts: 2,452 ✭✭✭

    Hi Dan DeVilder:

    Off-Topic, but I don't believe I've seen any posts from you for a while until recently. Hope you weren't ill or anything bad. Maybe unplugged for a while? Glad to see you back!

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile