bought Anglican Diamond, but ICC still shows $150?
Comments
-
Ben Amundgaard said:
I went back through and pulled some strings and now Paul and the Faithfulness of God will be included in all the Anglican packages from Bronze to Diamond.
This is fantastic news. Thank you so much, Ben. It is really appreciated and will really enhance the Anglican offerings.
0 -
Ben Amundgaard said:
I went back through and pulled some strings and now Paul and the Faithfulness of God will be included in all the Anglican packages from Bronze to Diamond.
I am very sorry for the confusion in all of this but I think this should make everyone happy!
It may take a bit for it to come through (as with the ICC volumes). If, after an hour or so, some of you still aren't seeing it, let me know.
Thanks again for your patience.
Of course this now means that my dynamic price discount was too low as I should be credited for that volume, what steps are being taken to address that?
0 -
Mike Pettit said:
Of course this now means that my dynamic price discount was too low as I should be credited for that volume, what steps are being taken to address that?
Sorry about that, it seems I just can't win today [:S]
I think the best thing would be to call customer service and see if they can issue you a credit.
Senior Director, Content Products
0 -
Ben Amundgaard said:Mike Pettit said:
Of course this now means that my dynamic price discount was too low as I should be credited for that volume, what steps are being taken to address that?
Sorry about that, it seems I just can't win today
I think the best thing would be to call customer service and see if they can issue you a credit.
Remember, you must be wise as serpents and innocent as doves.
While the thought of pressing for a discount did amuse me don't worry, I will not bother. Your willingness to hand over cash to grasping customers does however do you credit.
0 -
Thank you Ben!
0 -
Ben Amundgaard said:
I went back through and pulled some strings and now Paul and the Faithfulness of God will be included in all the Anglican packages from Bronze to Diamond.
I am very sorry for the confusion in all of this but I think this should make everyone happy!
It may take a bit for it to come through (as with the ICC volumes). If, after an hour or so, some of you still aren't seeing it, let me know.
Thanks again for your patience.
Thanks Ben, but it's been well over and hour and still nothing. I know it's coming so I will remain patient and happy. [;)]
0 -
Matthew Hamrick said:
it's been well over and hour and still nothing
Hmmm, strange.
Have you tried "update resources" in the command box?
I'm heading out for the day. If it's still not there tomorrow, let me know.
Thanks!
Senior Director, Content Products
0 -
Matthew,
I had the same issue. I called customer support and I found out that my software was not up to date. Once I updated the program everything worked like it was supposed to.
0 -
"update now" did not work for me but the more thorough "update resources" did, downloading five volumes (2 Isaiah volumes, Lamentations, Colossians and John 1-4).
0 -
Still no Wright volume. I am running 5.2 SR6 which is the current stable version. Yesterday, several times I updated resources for the volume and it downloaded a 6.6 mb file, said resources needed to be added. I restarted the software and nothing. This happened about 5 times.
0 -
Matthew Hamrick said:
I am running 5.2 SR6 which is the current stable version.
It's not, actually. 5.2a was released yesterday.
Mac Pro (late 2013) OS 12.6.2
0 -
My update now says there are no updates.
So, I was assuming, which is always bad.0 -
Ok now I am running 5.2a which is the current stable release. I updated resources and again it downloaded a 6.6 MB file and said resources needed to be added. So, I restarted the software (as I did yesterday) and still nothing new.
0 -
Hi all,
We're working on the Paul and the Faithfulness issue.
I'm going to direct all the other forums with this question here.
Please check and post questions about it here.
Also, if anyone is able to download it, would you please post that here as well?
Senior Director, Content Products
0 -
I got my "Paul and The Faithfulness" & the remaining ICC commentaries yesterday.
So problems solved for me.
Thanks Ben for the hard work!
0 -
Ben Amundgaard said:
Also, if anyone is able to download it, would you please post that here as well?
Just fyi; I got all the ICC volumes and Paul and the Faithfulness of God last night along with the latest program update.
Ben, you are a champ! Thanks to you and Logos for everything.
Logos 7 Collectors Edition
0 -
Super.Tramp said:
Ben, you are a champ! Thanks to you and Logos for everything.
I am just indexing at the moment.
I am really delighted with this offering. Thank you, Ben and Logos, for pulling this together!
0 -
Still nothing for the Wright volumes and I did get the ICC yesterday but not Paul and the Faithfulness of God.
0 -
Just to confirm, Matthew, you've installed the most recent update?
Senior Director, Content Products
0 -
Ben Amundgaard said:
Just to confirm, Matthew, you've installed the most recent update?
Yes 5.2a, and here's a new one I have never seen before. It just downloaded and is sitting in the download folder, but the software is not recognizing it. It did everything like it should. Download resource, say I have resources to add so please restart and I restarted and once it came up the indexer wasn't spinning and the resource was not added to the library. I can move it from the download folder to the resource folder if you think that will work. But something is not working right. This was doing this last night with the previous software and today with the new software. I could move it to the resource folder and rebuild the index if you think that would work.
0 -
Matthew Hamrick said:
It just downloaded and is sitting in the download folder, but the software is not recognizing it
Try another restart of both the computer and Logos. If that doesn't work, something's probably wrong with the unlock, which only Logos can fix.
Mac Pro (late 2013) OS 12.6.2
0 -
Damian McGrath said:
Very well thanks and still plugging away in the same portion of paradise.
The hurricane: Two and a bit quite stressful years dealing with insurance companies / builders / etc. as we faced millions in repair works. In fact, three years later, we are still to re-roof one of our churches and do internal repairs. Just waiting for this wet season to end.
So many posts and updates and new packages that I missed getting back to you... Yes, I know why you left. Thankfully it's much better these days.
I'm glad you're well, but sorry to hear you still have a church left to fix. But it takes time, I guess. You have a colleague here who's just going through the same thing. A priest I was at university with now has a church looking like this. They spent years renovating all their churches, then the vicar suddenly decided to convert to Catholicism, he became the new vicar, and before he even had time to get installed "his" church caught fire, so now he has to start all over again.
The real irony is that the last service was the Ash Wednesday Mass. And for Sundays in Lent we usually use an old sung litany that includes a prayer against fire, something that one doesn't pray about that often nowadays (at least not here; in Australia I guess you still have reason to). Felt weird when I knew what had happened the day before. But at least no one got hurt, and it seems they got the medieval stuff out in time. And the Tabernacle. And they managed to save the tower, thankfully. But they still expect it to take a couple of years.
Anyway, nice to hear from you. Hope it won't take as long next time.[;)]
(Sorry to hijack the thread, but when someone's been away that long, one's got to ask.)
Mac Pro (late 2013) OS 12.6.2
0 -
Ok, some prepubs cleared and when they downloaded and installed the Wright volumes picked up and started working. So, I am good on Paul and the Faithfulness of God.
0 -
Ben Amundgaard said:
Please check and post questions about it here.
Hi Ben,
I just wanted to flag that users who have just upgraded to Diamond appear to be unable to access either ICC or Paul and the Faithfulness of God on mobile devices or Biblia. There is further discussion here,
http://community.logos.com/forums/t/83032.aspx
I was wondering if this was related to the unlock issue and was hoping you might be able to assist.
Blessings,
[:D]
0 -
Andy Evans said:
I just wanted to flag that users who have just upgraded to Diamond appear to be unable to access either ICC or Paul and the Faithfulness of God on mobile devices or Biblia. There is further discussion here,
Thanks, Andy. I'll see what I can figure out.
Senior Director, Content Products
0 -
Is anyone still not able to download Paul and the Faithfulness to their desktop software?
Senior Director, Content Products
0 -
Ben Amundgaard said:
Is anyone still not able to download Paul and the Faithfulness to their desktop software?
Just to clarify, Ben, I am able to access ICC and Paul via the desktop app (on Mac and PC)... For me, the problem is confined to mobile.
Thanks again
0
