Logos 4.0a SR-1 & SR-2 Release Notes
Comments
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Derek
If you are still stuck with the "Runtime error" the only advice I can give is to delete the \Install folder in the \ogos4 directory, then run the Logos4Setup.exe again.
If you install OK and L4 crashes we need some logs to be uploaded - see http://wiki.logos.com/Diagnostic_Logging
If necessary start L4 by holding the Ctrl key and opt to run with a blank layout as that may avert the crash problem.
Dave
===Windows 11 & Android 13
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Logos needs to chime in sometime here. SR-2 is a mess. Things are broken all over the place after two huge downloads and two indexings.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
I'm really glad I am not one of the folks with an internet cap. If you have one, turn off updating. I have downloaded almost 3GB of updates, and all I have gotten for it is more and more things broken every time. Do NOT update to SR-1 or SR-2.
Now almost all my Interlinears are not working, several resources crash the program, and several are blank.
Ugh.[:@]
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
I'll throw an idea in here that you may want to try, it helped me once in 4.0a. At that time, I had a crash in indexing, so I did rebuild index. It would still crash. So something was hosed up in the index file. I copied the entire Index folder somewhere else to save it, deleted the files in the original folder, and then just ran L4. It immediately did an index as it had to, and all crashing went away. I too think these problems are indicative of indexing or index file problems, if the file is there and many don't have the problem what else could it be? For the minimal time and risk I would try removing your index files (after saving them elsewhere) and build the index from scratch - if I was a betting man I bet that would fix it.
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Dominick Sela said:
For the minimal time and risk I would try removing your index files (after saving them elsewhere) and build the index from scratch - if I was a betting man I bet that would fix it.
- We've seen some crashes with SQlite corruption problems in the last 24 hours or so and the best advice from Logos was to rebuild the index, but the cause is not known and I don't know if the fix was successful!
- With the recent resource issues one user did rebuild after the 1.5 GB download but the issues were NOT resolved.
My own feeling is that the software is also contributing to the issues.
Now, if one person having downloaded everything to date is willing to delete their LibraryIndex folder (that person will also know where it is!) and start L4 the index will be rebuilt! But place the result in my WARNING: thread at http://community.logos.com/forums/t/8544.aspx
Dave
===Windows 11 & Android 13
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Dave, do you think it will solve the problem of Biblical people, places and things being grayed out? I don't mind rebuilding the index, but not if it will not addresss the Biblical thnings etc., issue.
Mission: To serve God as He desires.
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Lynden Williams said:
Dave, do you think it will solve the problem of Biblical people, places and things being grayed out? I don't mind rebuilding the index, but not if it will not addresss the Biblical thnings etc., issue.
A re-index did not fix it for Rich DeR!
Dave
===Windows 11 & Android 13
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Dave, thanks for this... here is a thought...
FRESH INSTALL means all previous remnants to include the ones buried in the registry and in the "Documents and Settings" folder have been WIPED. There is nothing to 're-index' and hitting a CNTL key, or downgrading to 3 to get a program to work is not functionality, it is a bandaid. I appreciate what your trying to do and look forward to official Logos 4 folks addressing the issue.
Let us continue to remember that the reason folks are frustrated (like in my case), is that they might have extensive investment (over $2k) tied up in this software and when it does not work, just from a purley customer service standpoint, and they have to monitor forums, etc.... it is like being read a script to reboot your modem by Comcast (when everyone in the neighbor is down) or talking to an English as a 2nd language support rep who is telling me to touch my forehead and balance on one foot when my computer won't boot.
Being in the IT service industry (specifically managed services - people pay me a monthly fee to have their computers maintained and working), if their computer does not work, they immediately call our help desk, and depending on their access level ($35, 55, or 85 per month) is the turn around time they receive on tech support issues. At its lowest, it ends up being 24-28 hrs and with guarentees. If I pulled, "hit the control key" or "take it into diagnostic mode" or have you tried downloading our latest widget, or sent out bad software... what do you think would happen to my client base? Exactly. Just because we are Christians does not mean we overlook poor business practices or expect 'less' than excellent conduct from those we do business with who profess the faith. It should be better. I am also available 24/7 to address my clients needs because they are paying for that service. I did not get to pull the "its a holiday" when Comcast went down for one of my clients over the holiday week.
When I have paid over $2k for software, it better work, the first time, or there had better be a person laying awake at night just as concerned with my issue working on it and addressing it with others, and I had better receive an email, and depending on the investment level, a personal phone call.
Here is what we also forget... You only have one chance to rectify a customer service issue. Here is our witness... how we treat each other... If I treat my $2k plus clients like this... (see above) what is the low end, $19.95 person going to think about the software when he/she reviews the forums (most buying decisions come from online reviews) and sees mine and the numerous others having these problem?
Oh, I know.... giving them a FREE unlock is going to help that...... ah no.... and yes... still frustrated.... can you tell? I have been a Logos customer since 2003 so I have been around for a few changes and through a few issues and this should not be taken lightly...
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Derek R. Iannelli-Smith said:
Let us continue to remember that the reason folks are frustrated (like in my case), is that they might have extensive investment (over $2k) tied up in this software and when it does not work, just from a purley customer service standpoint, and they have to monitor forums, etc.... it is like being read a script to reboot your modem by Comcast (when everyone in the neighbor is down) or talking to an English as a 2nd language support rep who is telling me to touch my forehead and balance on one foot when my computer won't boot.
Derek, in all fairness, and while I can only imagine your frustration, Logos has been monitoring these forums frequently, except for these last two holiday weekends. Your initial post was on the afternoon (PST) of Dec 31. The next day was a legal holiday and Logos was closed. For the sake of Logos' employees, I hope they are home with their families today too, though I suspect some CS folks will be at work today anyway.
What I'm saying is, don't judge their customer service by what you don't seem to be getting over a holiday weekend.
Secondly, don't judge their CS or tech support without calling tech support. The forums, while they are monitored, are not the primary means to get tech support. While they are probably the first place to go, they primarily provide user based support. There are issues users will not be able to resolve. Call, or email them. While they are extremely busy right now, they will respond and get you through this. I don't know any company that can match Logos in customer service or tech support.
BTW, if two days of problems qualifies one for some free stuff, Microsoft owes me a lot of money. [;)] So does Dell, come to think of it, and Corel.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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I can understand not having full customer service on a holiday weekend.
If that is the case, then I cannot understand releasing ANYTHING on that same weekend! What was basically done was an SR was sent out (which by definition "Service Release") should be near flawless (since the "Release" was not really broken - check the Release notes) right before everybody ran out the door for the holiday.
Add to that the fact that Logos auto updates, and you have a whole bunch of dedicated users completely messed up right before needing to use the software (for sermon prep) and not a peep from ANYONE at Logos. Just more and more and more posts from users describing how this SR broken a whole bunch of functionality - and BASIC functionality at that!
It very disconcerting.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred Greco said:
I can understand not having full customer service on a holiday weekend.
If that is the case, then I cannot understand releasing ANYTHING on that same weekend!
That's what I wonder too.
SR2 was obviously rushed out the door before a long weekend without adequate testing, and no means of access to resolve any problems it might encounter. It looks like there is such a rush to meet the demands of several hundred thousand users to fix each piddling little private inconvenience that they are beginning to get sloppy in their rush to satisfy everybody.
Much as I appreciate all the time and effort that Logos is putting into L4, perhaps it's time for them to step back and slow down a little.
I also notice that up until now there has been absolutely no response to this problem from Logos, and yet there has been at least one post on these forums from a high ranking Logos person since the problem surfaced.
Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.
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Thanks LOGOS. My Library works great. Really no problems to complain about.
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Derek R. Iannelli-Smith said:
Also, the only other helpful solution would perhaps to be able to provide screen shots... this forum does not allow this...
Derek,, If you use the Insert "Attachments/Media" button (2 spaces to the left of the "Smiley" button) you can insert screen shots. I just used Jing (free version) to do just that with your post.
Logos 7 Collectors Edition
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Fred Greco said:
I can understand not having full customer service on a holiday weekend.
If that is the case, then I cannot understand releasing ANYTHING on that same weekend! What was basically done was an SR was sent out (which by definition "Service Release") should be near flawless (since the "Release" was not really broken - check the Release notes) right before everybody ran out the door for the holiday.
Add to that the fact that Logos auto updates, and you have a whole bunch of dedicated users completely messed up right before needing to use the software (for sermon prep) and not a peep from ANYONE at Logos. Just more and more and more posts from users describing how this SR broken a whole bunch of functionality - and BASIC functionality at that!
It very disconcerting.
I'm one of those reporting problems (http://community.logos.com/forums/t/8544.aspx) but I can still do most of what I need. I'm not upset personally, nor disconcerted. Help will come, and it will be stellar, as it always is.
This release was supposed to be a very minor update to correct an issue with a Dec31 bug. Apparently something else happened, either with this release, or with the transition to 2010 that is causing a problem. Not everyone is having the problem, so it's quite baffling as to what exactly is going on.
Your install issues are not likely related to this (could be, but I don't think so). A few have had install issues, often with installations on a networked computer, or with things like WindowBlinds running, or other interface 'improvers,' as well as overly aggressive anti-virus/firewall programs, etc. Your issues will be worked out as well, but it will take someone with more insight than we have (obviously).
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Richard... I must have missed it... do you work for Logos...? if not, you just acerbated the situation and made me even more stimulated onto love and good deeds in wasting my time comparing this to dell and microsoft.... the point... customer service....
pt2 .... if you read previous post... I comment that I have done all that already..... called, left emails, sent screenshots, reported through faulty software... in all fairness, fairness is I paid for something and it does not work...... and if dell and microsoft pull that with me, they lose my business.... There is alot more at stake then fairness... Christ paying for my sins was not fair, facing God's wrath is not fair, and my mom not hugging me enough is not fair.... however, I am still responsible... that is what I am requesting... responsibility... I have been responsible to use every venue at my disposal to reach logos.... (email, letters, screen shots, send from the software, and posting in forums).... I am NOT responsible FOR Logos lack of response. I am also responsible for how I respond to being sinned against... In all fairness, if your not an employee or can provide a solution to my problem... go post on the "Why can't we all just get along" forum and let us get back to solving the problem...
that is fair.... I wrote an article about this very thing this year: http://computerrepairblog.com/nightmare-clients-christians-are-not-necessarily-the-best-to-do-business-with.html
My brothers post below... says it better than I do.... thank you
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Richard,
I'm sure at some point it will be fixed. But as someone who has actively across the net tried to help people and remove concerns about Logos (as a good friend of mine trashed Logos 4 install procedure on a very high traffic blog), and as someone who has repeatedly understood the changes in philosophy and some functionality based on Bob's explanations, I am really perturbed at this.
I have not complained about any old Logos 3 functionality lost (except maybe CBV). But this problem is not a result of moving to a new platform, or of a different philosophy, or of different ways to do things. It is plain and simple - incredibly bad business practice. You should never, never, NEVER push out an update right before you have absolutely no plans to support it for 72 odd hours. That is business 101. Even having one or two people responding on forums is not normal support. But Logos did not even do that. They basically dumped out something that fixed a minuscule set of problems for a minuscule set of users, and then when it basically broke Logos for a number of high volume customers, they did nothing.
It will likely get worse unless Logos is monitoring the forums now - since they are West Coast, I would not expect any fixes until late on Monday or even Tuesday. That is like 5-6 days of breakage. Until then, no acknowledgment of the problem, no ETA, no ability to go back to an old version (THAT is a fix they could have implemented in one hour or so with a link to an old installer). Very sad.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred, good points and said with gentleness.... thank you for being a peacemaker!
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huh ??? I don't know what that word is so I am not even sure how to interpret the rest of your comment. [^o)]Derek R. Iannelli-Smith said:acerbated
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I think he meant exacerbated (made it worse)...
Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB0 -
Fred Greco said:
You should never, never, NEVER push out an update right before you have absolutely no plans to support it for 72 odd hours.
This is true. Unfortunately, this occassionally happens. The programmer says in good faith, this line is all I changed ... and what gets pushed out has additional code changes that were not intended. Usually because everyone thought they could savely bypass some of the testing and QA. I think we can all forgive Logos on this once. A repeat would be much more serious.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Derek R. Iannelli-Smith said:
Richard... I must have missed it... do you work for Logos...? if not, you just acerbated the situation and made me even more stimulated onto love and good deeds in wasting my time comparing this to dell and microsoft.... the point... customer service....
Derek, I'm sorry I offended you with my absurd comparison.
I did read your posts and see that you are quite upset with Logos right now.
I had a more lengthy response to that which I just deleted, but let me just say this:
I don't own any other software that has better support than Logos. In my experience this is a company that will always treat it's customers as best as it is able. Further that support has always been very good, very complete and very professional. I'm sure you find this to be the case as well - even if that experience is delayed until after the holidays.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Richard DeRuiter said:
This release was supposed to be a very minor update to correct an issue with a Dec31 bug. Apparently something else happened, either with this release, or with the transition to 2010 that is causing a problem. Not everyone is having the problem, so it's quite baffling as to what exactly is going on.
Didn't someone mention Y2K... 10th anniversary? [:)]
Right now I'm using the computer where Logos is broken by SR-2. I can still use ESV Int. and NLT Int. (NT only) -- if that helps anyone.
Peter
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Richard,
I appreciate what your trying to do and I understand reading my rants that everyone may assume that, I just woke up this weekend and had a hair up my butt, however since my upgrade purchase (Nov) I have been attempting to contact Logos in all venues offered and mentioned. I have been a customer since 2003. Been there done that... again, the point here is SOLUTION, RESPONSIBILITY, and INTEGRITY, not your qualifications, your gold star, etc....
Again I appreciate yours and others efforts.... but I need a solution and fix and like our brother said, it appears it may not be until tuesday or wednesday, or thursday and all I am doing by responding and reading these stupid posts is getting more and more aggrivated because it is not solving my problem. This is my last posting and here is my point again in finality....
I am a HIGH VOLUME customer and have been for quite some time, my software is NOT WORKING, and the DVD that was sent fails, and the link to the 'new' fix also fails out. I am adept at cleaning out all the registry, hidden files, and leftover stuff and fresh installs has accumulated to about 4-6 hours of time without a result which is WORKING Logos 4. I do not need a bandaid, or hit a control key to send us diagnostic logging, or have you rebooted your computer bandaid responses. It is quite clear there is something wrong and I am not the only person experiencing it (I have a vendor I deal with that regularly says to us, "That is really strange, it is not happening to anyone else." and finally had enough of it this year and told him to stop saying that especially after releasing the fix 2 weeks later).
Dear Logos,
Love your software, excited about the upgrade. Please fix it so I can use it or refund my money until it is fixed. I did not sign up for BETA Testing, I paid for final product. Until then, I am going back to 3, and will redownload all my purchases which worked just fine. I look forward to receiving a WORKING DVD (of which I already paid) version 4 (to include the fixes I have requested multiple times) and please respond to me personally at my account or my email address you have on file. I am not interested in a Gold Star forum postee, or customer service agent from another country, I look forward to being addressed personally and as a valuable customer I am who has spent over 2k with you. I realize that I have been forceful and strong with my responses, and it had been my hope that they would have solicted action. No response is a response.
I hope you enjoyed your holiday and break, and do not envy that your walking in on Monday to this great litnay of responses to SR-1 and SR-2. I received Logos 4 as a holiday gift (Nov-Dec) and have not had an opportunity to use it to its fullest because I have been addressing nonfunctional issues, repairing indexes, installing, reinstalling, waiting for it to index, having it fail, no responses from support, and posting in forums instead of Bible Study. I look forward to hearing from you...
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Darek
Your post reflects what many are feeling but not expressing.
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Derek R. Iannelli-Smith said:
Again I appreciate yours and others efforts.... but I need a solution and fix
Unfortunately, your tone is justified. I truly feel for those who have not gotten up and running easily. My hope is that Logos' tech staff will become more adept at the unusual cases as they gain experience and that the development staff will take to heart the problems caused the users in this fiasco. We can only wait and see the response from Logos.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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MarkSwaim said:
Your post reflects what many are feeling but not expressing.
I'm strongly tempted, as well. But we know Logos We know Bob. And therefore, we know that somehow they'll make it right.
Many blessings to you all...
L3 for final sermon prep, here I come. [:)]
Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB0 -
Richard - I just want to thank you for all your efforts on these forums. I don't understand why you have to be subjected to the insulting comments and sarcasm of one particular new member to these forums about your gold star, and where you should go. I hope you know you are a valued member here and I hope others feel this way too.
Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.
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I know I said last posting... but I FOUND the fix... and maybe for you....
Hark the herald angels sing!!! maybe!!! Here are the steps to take to get Logos 4 SR-2 to work correctly with a FRESH INSTALL.
1. Use Revouninstaller (FREE) in ADVANCED mode to remove all remnants of Logos. http://www.revouninstaller.com/
2. Reboot.
3. Goto 'Search' (Winxp, vista, 7) and do the following searches
a. "Libronix" and select all the locations (minus any personally made backups of course... just talking programs junk), and DELETE or 'red' X.
b. "Logos" (this is the key and was in my case).... and delete ALL the locations, left behinds, ect that Revo did not find.
4. Reboot again.... not necessarily needed but I wanted to make sure again that the files were gone, no resident files and nothing was hidden after uninstalls ect.
5. Goto Latest Update/Install page mentioned previously in these posts and run .exe file.
6. As of 1624, Jan 2, it is finally downloading the 9.20 GB (currently at 10%, see I told you I had a stubstanital investment in Logos!!!). I wait with expectant crossed fingers to its completion.... (I have DSL, so it will take a while)..... but it looks like it is going to work....
7. Don't spend time bantering back and forth in the forum and do something, and provide a solution. (Someone really needs to start a "I love Jesus next to Logos of course" forum as there are some serious diehards who need a place to voice their compliments.... another one with "I am a nitpicker about spell check" so all those folks can throw 'transubstantiation' at each other, and finally... There needs to be a LOGOS official programmer/employee not MVP Gold star poster... monitoring these forums, some of us have more important things to do than post responses to non solutions...)
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Derek,
What makes you think that this will work?
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred, thanks for writing. I am confident because it finally got past the failed images I posted previously, and it appears that the faulty "add/remove" doesn't remove thoroughly like in the options I mentioned and it takes a little more intentionality. Currently, I am at 16% download without a fail, have not gotten it completed, opened, ect.
Don't think it addresses the voluminous other probs mentioned here (not in this this thread but in the main 'Logos 4'), and I have have a strong suspicion that it will not address one of my favorite features (I have been also sending, replying, and discussing -annotation, mla style, etc, that does NOT copy and paste into documents from the software either.
My main issue was addressing the installation issue, and I will let everyone else beta test it and post in forums to their heart content.... I just want access to my content, software, etc.... I can stomache the rest of the idosyncracies and I too am confident that all the kudos will be address possibly by SR-448.....
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Alex Scott said:
Richard - I just want to thank you for all your efforts on these forums. I don't understand why you have to be subjected to the insulting comments and sarcasm ... I hope you know you are a valued member here and I hope others feel this way too.
Agreed! Thanks Richard. It is obvious that you were truly trying to be a blessing.
Derek. - I'd encourage you to be a good soldier brother. Though I am truly sorry for the aggravation this has caused you, Richard did not deserve that. I am praying for you brother that the Lord encourage you.
And the Lord’s servant must not be quarrelsome but kind to everyone, able to teach, patiently enduring evil, correcting his opponents with gentleness. (2 Tim. 2:24-25a)
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Ray, you are correct.... good verse.... it is our Officers verse for this year... what I was enlightened to recently that I needed to be reminded of was that our WAR is not with people also as these verse outline... further... 1 Tim 5 says leaders should be rebuked in front of all... the pertinent verse here is... Matt 5:23-24...
Richard it appears that others see that I have sinned against you. It was not my intention, and I do ask your forgiveness.
Please do not use this forum to poo-poo away the confession, it cost Christ something, His blood, highly recommend the forum stay on task rather than hijacking it and solve problems of SR-1 and SR-2..... installation issues....
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Derek R. Iannelli-Smith said:
Richard it appears that others see that I have sinned against you. It was not my intention, and I do ask your forgiveness.
Your forgiven.
For any way any of my responses have tended to diminished you or your concerns, I also ask your forgiveness.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Fred Greco said:
Until then, no acknowledgment of the problem, no ETA, no ability to go back to an old version (THAT is a fix they could have implemented in one hour or so with a link to an old installer). Very sad.
It is very sad!
I had thought of a link to an old version but I don't think that will fix things with updated resources on the server or in one's resource folder! The software version of L4 can be crucial to the correct working of resources (as with L3). We need a permanent fix from Logos.
Dave
===Windows 11 & Android 13
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Ray Dick said:Alex Scott said:
Richard - I just want to thank you for all your efforts on these forums. I don't understand why you have to be subjected to the insulting comments and sarcasm ... I hope you know you are a valued member here and I hope others feel this way too.
Agreed! Thanks Richard. It is obvious that you were truly trying to be a blessing.
Thank you Ray and Alex. Your expression of gratitude, while perhaps not prophecy, have still strengthened, encouraged and comforted me today (1Cor 14:3).
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Thanks EVERYONE for your help and contributions. I want to add that it would be wise if we can get a lesson from this for next time. Someone suggested not installing an update in the future until a few days have passed. Is this suggestion wise? It would mean once a permanent fix is given to this problem, we should turn off automatic update? Can anyone comment?
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MarkSwaim said:
Thanks EVERYONE for your help and contributions. I want to add that it would be wise if we can get a lesson from this for next time. Someone suggested not installing an update in the future until a few days have passed. Is this suggestion wise? It would mean once a permanent fix is given to this problem, we should turn off automatic update? Can anyone comment?
As one who is affected by the SR-2 bugs, I must say this is the first time in a long time I've had anything like this. Not since the pre-release beta days.
The lessons are for us and Logos, IMHO. First, Logos shouldn't release an update within a few days of a holiday. Second, we shouldn't install an update within a few days of a holiday. Third, as we've all been quite humbled by our lack of ability to fix this, my appreciation for the Logos tech staff has gone up quite a bit; we sure miss them when they're gone. Maybe we should appreciate them more when they're around.
On the other hand, I downloaded the 4.0a betas (beginning with beta 2) and found them all more stable than the SR-2 release. So I'll probably continue to be an 'early adopter' in the future. An exception should not create a rule (IMHO & YMMV).
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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MarkSwaim said:
It would mean once a permanent fix is given to this problem, we should turn off automatic update? Can anyone comment?
I work always with Automatically Download Updates = NO because I need a choice of WHEN to download, mainly because of a limited broadband budget. This recent episode may indicate that this is a wise strategy but obviously means one learns from the unfortunate experiences of others! But often, when monitoring the forums, one learns of a buggy update from Logos' own posts.
BTW Because I'm on holiday dial-up I haven't got any 4.0a formal release or software downloads.
Dave
===Windows 11 & Android 13
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Derek R. Iannelli-Smith said:
I know I said last posting... but I FOUND the fix... and maybe for you....
Derek,
I would love to know if before trying Revo uninstaller whether you followed Dave Hooton's advice to simply delete the \install folder.
Others who have had the same problem found this to be a fix to the runtime error problems (which is why Dave offered it as a solution)
When I had a similar problem, I uninstalled through control panel and then manually deleted the \Logos4 folder.
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MarkSwaim said:
Someone suggested not installing an update in the future until a few days have passed. Is this suggestion wise? It would mean once a permanent fix is given to this problem, we should turn off automatic update? Can anyone comment?
If nobody installed updates until a few days after they'd been released, then there would be no guinea pigs to find out if there were problems in them. Some people are by nature early adopters and don't mind dealing with the consequences if something goes wrong. Other people by nature prefer to play it safe. I say go with your gut on this one. No one answer will be right for everyone. It depends on how mission-critical your use of Logos is, how much spare time you have, how far developed you are in the virtue of patience, etc.
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Just for interest sake. I have two computers running Logos4 one is is using 4a (build .4533), and the other up to date with sr2 and the newly updated resources.
Both are acting the same way (I have lost some of my interlinears, and biblical people, places and things, etc.).
This means that the problems probably aren't related to either SR-2 or the recent updates, but some other preexisting problem.
Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.
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Greg Gray said:
Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.
Very interesting!
Would you mind reporting this in this thread as well:
http://community.logos.com/forums/t/8544.aspx
Curiouser and curiouser.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Greg Gray said:
Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.
Interesting Greg, so RC 1&2 might not be the underlying cause of this bug but something else....
Boy I sure hope Logos explains what happened after they fix it, this is sure making me curious.
Prov. 15:23
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Dave Hooton mentioned SQLite problems earlier in this thread. I reported a crashing bug with an SQLiteException error in my log file a couple of days ago and Bradley Grainger (Logos developer) said he'd been able to reproduce it and he fixed it. But he said that on Dec 31 after SR-2 had been released, so it appears that this bug fix has not been built into a new release yet and we'll have to wait until whenever they do SR-3 (hopefully sometime early next week) for a fix. I wonder if the bug Bradley found and fixed is the one responsible for all the problems people have been seeing? I wonder why these problems only started showing up on Dec 31? (I can't guarantee that mine wasn't there earlier; I'd simply never tried that scenario before.)
Anyway, hope that helps!
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Wow, amazing, it works!
Looks like a developer hardcoded the Dec 31 midnight date/time somewhere.
Hopefully this will be a relatively easy fix for Team Logos since the user community already did a lot of troubleshooting for them.
Thanks all!
Peter
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PeterLi said:
Wow, amazing, it works!
Peter, please quote the context of your reply because I've no idea what "works".
Dave
===Windows 11 & Android 13
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Rosie Perera said:
I reported a crashing bug with an SQLiteException error in my log file a couple of days ago and Bradley Grainger (Logos developer) said he'd been able to reproduce it and he fixed it. But he said that on Dec 31 after SR-2 had been released,
I'd been wondering whether there is a connection between SQLite errors discovered and the resource issues. One log had many recoverable errors on resources during re-indexing. How many might appear where people did not receive an unrecoverable error during re-indexing or might be waiting to be discovered during indexing??
Dave
===Windows 11 & Android 13
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Kevin Becker said:Greg Gray said:
Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.
Interesting Greg, so RC 1&2 might not be the underlying cause of this bug but something else....
Boy I sure hope Logos explains what happened after they fix it, this is sure making me curious.
As a clarification, Greg's 4.0a (4533) is RC2. So SR-1 (4737) and SR-2 (4767) may not be the underlying cause!
Dave
===Windows 11 & Android 13
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Damian,
Yes, been there done that too... LSS the only viable solution I found for ME and my situation for a FRESH and FULLY FUNCTIONAL (UPATE) install was my previous instructions which for some could also include removal of the 'install folder' IF Revouninstaller does not get it. In my case this folder was ALSO included in the REVO option and still there was directories and folders left behind outside of the INSTALL folder that would not allow a clean install...
EVEN LSS, remove the variables (wipe everything off that says or gives a linger of Logos or Libronix) and then a fresh install without ANY residual variables (as I mentioned) brought me toa 9.20gb full download and completed successfully install. The rest of the issues listed here and all over the FORUMS, I will let folks beta test and work out and can wait until SR-448 (I have been submitting the copying and pasting 'citations' issues I have had continually, but I can copy and paste that stuff until it gets fixed....), again, I wanted WORKING, FUNCTIONAL library, and for me, with no response from support, anxiously waiting around in forums and being in bondage to my email without my resource... this is what worked... thanks for clarifying.... hope it helped.... and don't see me coming back here (forums) and will be unsubscribing.... [8-|]
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