New base package won't download

I got the most recent Logos update to load today, but I also purchased Lutheran Bronze earlier this afternoon and that won't download. I have a working internet connection, Windows 7, and Logos is occasionally a touch slow but I've never had this problem before.

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Pastor Kay

I suppose I should mention I've closed and opened Logos a couple times, no change, and restarted the computer once, no change.

Stephen McCracken

https://community.logos.com/discussion/comment/589982#Comment_589982

Might be the same problem I am having. See http://community.logos.com/forums/p/84130/589955.aspx#589955

Pastor Kay

https://community.logos.com/discussion/comment/589984#Comment_589984

It might be, when I look at my order history it shows up as ordered but when I look at the page for Lutheran Bronze, it's still offering to sell it to me, and when I looked at my resources list (as shown on another current thread about bibliographies) it doesn't show up. Is there some kind of lag in the system?

Stephen McCracken

https://community.logos.com/discussion/comment/589986#Comment_589986

This is unusual. My purchase is now showing as purchased. And.......... It's now downloading.

Pastor Kay

https://community.logos.com/discussion/comment/589989#Comment_589989

Holy cow, I take it back. Just started downloading, about four hours late, but I'll take it!

Lynden O. Williams

https://community.logos.com/discussion/comment/589992#Comment_589992

Holy cow, I take it back.

Reminds me of the old Batman and Robin series. [:)] I know, I'm showing my age.

Pastor Kay

I upgraded to Lutheran Silver yesterday, and also purchased the free book of the month and the Zondervan Reference Collection, and my purchases are not showing up. Yesterday my Logos program updated itself, it's on 5.2a SR-6 now, but no Silver, no ZRC, no free Walter Bruggemann. It's been a day. Is this becoming a consistent problem? I've restarted my computer a couple times since the purchases.

Thomas Ball

https://community.logos.com/discussion/comment/605005#Comment_605005

Hi Pastor Kay, I' m sorry for the trouble. Can you try the instructions here.

Pastor Kay

https://community.logos.com/discussion/comment/605009#Comment_605009

Thank you for the quick and helpful reply! The Update Resources command did the trick, I will keep that in mind!

Thomas Ball

https://community.logos.com/discussion/comment/605013#Comment_605013

Thank you for the quick and helpful reply! The Update Resources command did the trick, I will keep that in mind!

I'm happy that worked for you. Enjoy the new resources!