Crash: Logos 5 printing error(Macbook)

I assume this occurs before you have a chance to select anything under Print or Export? Some logs will help but tell us what you are trying to print/export, and whether you have a real printer installed.

Jack Caviness

From your screenshot, I tried this from several different dictionaries/encyclopedias, but could not duplicate your results on an iMac. As Dave said, we will need logs to analyze your problem. See the Mac link in my signature.

LimJK

Whenever I was trying to print the content of Logos software, there was a fatal error making Logos Bible software closed.

This is the last page I can see whenever I was trying to print documents

Hi Shim Jang,

I noticed from your screen shot that there is

no Printer detected (?) by Logos ... Hmmm how to Print (?)

What Version of Logos are you running and What Version of Mac OS X are you running on (From the screen shot, you are a Mac User)

If you can provide the details of which Resource which page(s) you were printing, some of us can simulate what you are doing to see if we can reproduce the bug, if it is indeed a Logos bug.

https://community.logos.com/discussion/comment/592038#Comment_592038

Is there a printer for us to connect to? Can you print from other applications?

https://community.logos.com/discussion/comment/592014#Comment_592014

7610.LogosLogs.low2st.20140508-101426.zip

Thanks for paying attention to my problem.

Here is my log related with it.

Please analyze it and save me from this irritating trouble.^^

https://community.logos.com/discussion/comment/592038#Comment_592038

Logos 5 is the version of my program.^^

And 10.9 is the version of my Mac.^^

https://community.logos.com/discussion/comment/592231#Comment_592231

After having checked these blogs, I installed the utility of a printer(HP 7000).

But the problem I have wasn't dismissed.

https://community.logos.com/discussion/comment/592259#Comment_592259

Here is my log related with it.

This follows after opening the AYBD at Zaccur and almost immediately after you tried the Print/Export command. Also, you were working offline. I don't know if working online makes a difference, but you could try that. Otherwise, check that your printer works normally from other applications and report back.

JT (alabama24)

https://community.logos.com/discussion/comment/592260#Comment_592260

Logos 5 is the version of my program.^^

And 10.9 is the version of my Mac.^^

We are looking for a more specific answer:

I am running Logos 5.2a SR-3 on Mac OSX 10.9.3 (a beta release of OSX).

JT (alabama24)

https://community.logos.com/discussion/comment/592273#Comment_592273

I see that the HP OfficeJet 7000 is a "wide format" printer. Does it print letter sized paper (8.5 x 11 inch)? What driver do you have installed (HP or Apple)?

https://community.logos.com/discussion/comment/592273#Comment_592273

1. These are the version of my own program and mac os.

2. Other documents I tried to read on papers are fairly printed .

3. I already tried this online and offline.

As long as I can remember, there was network trouble when I first had this problem.

After then, I tried to reinstall Logos 5 twice. But I cannot fix it.

https://community.logos.com/discussion/comment/592314#Comment_592314

Then we need to wait for Logos to respond to this.

LimJK

https://community.logos.com/discussion/comment/592260#Comment_592260

Logos 5 is the version of my program.^^

And 10.9 is the version of my Mac.^^

Hi,

I tried opening AYBD to Zaccur and go to Print/Export, both when I start Logos 5 Online or Offline, seems to be working OK (?), see my screen shots. Not sure what went wrong ... sorry.

My version of AYBD is LLS:14.0.4 2012-09-27T19:20:37 ZANCH.logos4

Have you tried printing from another resource, like a passage from the Bible.

https://community.logos.com/discussion/comment/592345#Comment_592345

Well...

I cannot even open print pannel you captured.

When I try to do, Logos 5 is closed immediately.

https://community.logos.com/discussion/comment/592634#Comment_592634

Well...

I cannot even open print pannel you captured.

When I try to do, Logos 5 is closed immediately.

Can you post a set of logs from the application crashing attempting to get to the print preview panel?

https://community.logos.com/discussion/comment/592710#Comment_592710

Can you post a set of logs from the application crashing attempting to get to the print preview panel?

Submitted in a previous post.

https://community.logos.com/discussion/comment/592798#Comment_592798

Submitted in a previous post.

It was my understanding the original problem occurred when hitting the "print" button, whereas now the crash occurs opening the print preview window.

https://community.logos.com/discussion/comment/593326#Comment_593326

whereas now the crash occurs opening the print preview window.

That's what the crash log indicates.

https://community.logos.com/discussion/comment/593326#Comment_593326

so...what should I do?

Cannot print my documents?^^

JT (alabama24)

https://community.logos.com/discussion/comment/597247#Comment_597247

so...what should I do?

I would recommend calling Logos during business hours and giving them permission to control your computer.