Update for Logos 5 (Windows) not working

I have Logos 5 (windows) Verbum installed, but it fails to update.

I have tried: to use the latest setup (5.2a Service Release 4 (5.2.1.0131) - it doesn't install either; to allow program past firewall (doesn't help) - all was well anyway until a few weeks ago.

I have a 4th gen laptop and a very good internet connection. The program works fine, but just doesn't update. It tells me I'm downloading updates, but even after an hour it is still at 0%.

Suggestions appreciated.

Rod

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Dave Hooton

Please upload some logs so we can diagnose the issue.

Rod Letchford

https://community.logos.com/discussion/comment/594177#Comment_594177

Thanks Dave,

Log files as attached.

At the moment Logos Verbum is telling me I don't have any updates!?

Rod

8713.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/594973#Comment_594973

I suggest you update using the web link whilst logging is still enabled.

Rod Letchford

https://community.logos.com/discussion/comment/595039#Comment_595039

Hi Dave,

Tried that. I downloaded EnableLogging.js to turn on logging, but I couldn't get it to run. I tried opening it directly, but all I got was a flash of something. Then I tried opening it with IE but it wouldn't open at all. Chrome just opens it as a text file.

Then I tried LogosSetup.exe again, but still it does not run.

Rod

Dave Hooton

https://community.logos.com/discussion/comment/595166#Comment_595166

It would be best to contact Logos Tech Support.

Thomas Ball

https://community.logos.com/discussion/comment/595166#Comment_595166

Hi Dave,

Tried that. I downloaded EnableLogging.js to turn on logging, but I couldn't get it to run. I tried opening it directly, but all I got was a flash of something. Then I tried opening it with IE but it wouldn't open at all. Chrome just opens it as a text file.

Then I tried LogosSetup.exe again, but still it does not run.

Rod

Hi Rod. You have to save the files to your computer then run them. (Browsers won't let you run them from the download list).

Rod Letchford

https://community.logos.com/discussion/comment/595316#Comment_595316

Hi Tommy,

Did that. Still didn't work. There's obviously something simple I don't know.

Thomas Ball

https://community.logos.com/discussion/comment/595375#Comment_595375

Hi Tommy,

Did that. Still didn't work. There's obviously something simple I don't know.

Can you check your BITS? See the BITS troubleshooting here: https://www.logos.com/support/logos5/windows/firewall