Proclaim unable to download a required field allert

Tom Sersen
Tom Sersen Member Posts: 24 ✭✭
in Proclaim Forum

When opening Proclaim a window appeared saying, "Unable to download a required field" Now what do I do? 

Thanks

Comments

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    This sounds like a message from the Proclaim for Windows installer. Is that the case? If so you can post the log files found in the temp directory here

    %Temp%\Logos Log Files

  • Tom Sersen
    Tom Sersen Member Posts: 24 ✭✭
    https://community.logos.com/discussion/comment/610091#Comment_610091

    I don't know what to do with that suggestion, sorry.

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816
    https://community.logos.com/discussion/comment/610444#Comment_610444

    Sorry about that. Paste the path %TEMP%\Logos Log Files in the file explorer window shown below and press enter

    This will take you to the directory where the installer's log files are stored. 

    Reply back to this forum thread and add the log files in this directory as an attachment.

  • Tom Sersen
    Tom Sersen Member Posts: 24 ✭✭
    https://community.logos.com/discussion/comment/610527#Comment_610527


    Logging started: 2014-07-19T00:34:12Z

    DateTime ThreadID Severity Category Message
    2014-07-19T00:34:12Z 0x155C Info Module Initializing module (version 1.23.0.268).
    2014-07-19T00:34:12Z 0x155C Info IsMinimumWindowsVersion Current OS version: Major Version 6, Minor Version 1, Major Service Pack 1, Minor Service Pack 0
    2014-07-19T00:34:12Z 0x155C Info IsMinimumWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 0
    2014-07-19T00:34:12Z 0x155C Info Run Initializing with command line '"C:\Users\Admin\AppData\Local\Proclaim\ProclaimSetup.exe" '
    2014-07-19T00:34:12Z 0x155C Info Run OS is Vista or above.
    2014-07-19T00:34:12Z 0x155C Info IsProcessElevated Process is not elevated.
    2014-07-19T00:34:12Z 0x155C Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\Admin\AppData\Local\Temp\\Logos Log Files\'
    2014-07-19T00:34:12Z 0x155C Info GetWorkingFolder Working folder is 'C:\Users\Admin\AppData\Local\Proclaim\'.
    2014-07-19T00:34:12Z 0x155C Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.
    2014-07-19T00:34:12Z 0x155C Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.
    2014-07-19T00:34:12Z 0x155C Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Admin\AppData\Local\Proclaim\Install\'.
    2014-07-19T00:34:12Z 0x155C Info Run No script specified on command line, downloading script.
    2014-07-19T00:34:12Z 0x155C Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Admin\AppData\Local\Proclaim\Install\ProclaimWebScript.lbxdat'
    2014-07-19T00:34:12Z 0x155C Info Run Downloading web script from 'http://downloads.logoscdn.com/Proclaim/Installer/1.23.0.0268/ProclaimWebScript.lbxdat', writing to 'C:\Users\Admin\AppData\Local\Proclaim\Install\ProclaimWebScript.lbxdat'.
    2014-07-19T00:34:12Z 0x155C Info Download Creating BITS background copy manager.
    2014-07-19T00:34:12Z 0x155C Info Download Checking for an existing copy job from a background download.
    2014-07-19T00:34:12Z 0x155C Info Download Creating BITS job with foreground priority.
    2014-07-19T00:34:12Z 0x155C Error IssueError Issuing exception 0x80200049: Unknown error 0x80200049 [BitsClient.cpp(126)]
    2014-07-19T00:34:12Z 0x155C Error Download COM error '0x80200049', 'Unknown error 0x80200049
    2014-07-19T00:34:12Z 0x155C Info LogosMessageBox Displaying message box with title 'Proclaim Setup', message 'Setup was unable to download a required file.' and an error icon.
    2014-07-19T00:34:14Z 0x155C Info Module Terminating module, return code 2.

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816
    https://community.logos.com/discussion/comment/610616#Comment_610616

    Thanks for the log, I'll hand it off to the owner of that component. In the meantime, I recommend trying uninstalling the current version using Windows Control Panel > Add/Remove Programs and reinstalling the latest version from http://proclaimonline.com/app/download/

  • Graham Criddle
    Graham Criddle MVP Posts: 33,184
    https://community.logos.com/discussion/comment/610677#Comment_610677

    Also you might find the discussion at http://community.logos.com/forums/t/56851.aspx helpful

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816
    https://community.logos.com/discussion/comment/610679#Comment_610679

    Graham Criddle said:

    Also you might find the discussion at http://community.logos.com/forums/t/56851.aspx helpful

    Thanks Graham, great link!

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