Latency Issues with Proclaim Servers

I don't think that Proclaim has enough servers to handle the amount of traffic that use the program on Sunday mornings. During the week, while preparing slides, any edits or other changes I make are almost instantaneous. However, I have noticed that on Sunday mornings, it not only takes me longer to sync with the server, but everything I click to edit on any given slide causes the program to "lock up" temporarily while it tries to make the edit. As soon as I change the size of a text box or click a button to change the style of the text, I get the little spinning icon in the middle of the slide and have to wait sometimes up to 60 seconds for the change to be paid. And, unfortunately, that time is per change. So, a slide that can take me 3 minutes to edit, may be 10 minutes to edit on a Sunday morning.

As a precaution, I have also checked on the status of our internet, which seems to be running strong. So, I guess my question is, does Proclaim have any plans to add any servers any time soon to alleviate the latency and traffic on the obviously overworked servers?

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Scott Alexander

However, I have noticed that on Sunday mornings, it not only takes me longer to sync with the server, but everything I click to edit on any given slide causes the program to "lock up" temporarily while it tries to make the edit.

All service communication should take place on a background thread asynchronously and not hang the user interface. In other words, even if our services are slow the impact to you locally should be minimal. Are you on Mac or Windows? Did this happen last Sunday? Which version were you using? There was a hang that we fixed with the most recent update, curious if you were using that version.

As a precaution, I have also checked on the status of our internet, which seems to be running strong. So, I guess my question is, does Proclaim have any plans to add any servers any time soon to alleviate the latency and traffic on the obviously overworked servers?

We've have been aggressively growing our underlying infrastructure over the last 2 months. We are committed to providing highly available and responsive services, especially at peak times on Sunday mornings.

Brandon Richards

https://community.logos.com/discussion/comment/612797#Comment_612797

Thanks for the quick reply Scott! To be honest, this has been happening for the past 4-6 months straight. We are using Proclaim on a Windows computer and while it did happen last Sunday with version 1.23.0.0265, it has happened consistently with previous versions, as well.

Unfortunately, unless there is some other unforseen problem, service communication is not taking place on a background thread as it should. In addition to waiting for edits to slides to occur, we also notice periodic hang-ups and times mid-service where we are kicked out of the program completely. Is there maybe something else we can try in order to keep this from happening? It wouldn't be such a big deal except that by the time I create announcement slides, worship slides, and sermon slides, it is taking me 3-4 hours at lest, with the majority of that time sitting there waiting for changes to slides to occur.

Brandon Richards

https://community.logos.com/discussion/comment/612818#Comment_612818

Just remembered that on Sundays we also get times where we will get the little red triangle with the exclamation point over the synchronization button in the top right corner, and when clicked, we get a message that just says that Proclaim was unable to connect to the server at this time. Usually, that lasts only about 2-3 minutes and then goes away, but still only happens on Sundays.

Scott Alexander

https://community.logos.com/discussion/comment/612818#Comment_612818

We are using Proclaim on a Windows computer and while it did happen last Sunday with version 1.23.0.0265, it has happened consistently with previous versions, as well.

I'm very interested to hear your experience on the latest version (1.23.0.0269), shipped last Tuesday. The hang fix was code that has been in production for months so there's a possibility that this was the issue you're experiencing. Thanks for your patience as we work to resolve this issue, I'm sure it has been frustrating.