Help with Crash

Michael McLane

7827.Logos.logI had a power outage this morning. When everything came back on line, Logos 5.3b1 crashes while starting. Previously, it worked fine for me. I have attached logs if anyone can help me. Thanks.2630.LogosError.log

JT (alabama24)

Your logos.log seems corrupted. Please enable logging, allow logos to crash, and then grab the logs. The link in my signature line provides instructions, including a helper app from Logos.

Fred Chapman

Michael Paul said:

7827.Logos.logI had a power outage this morning. When everything came back on line, Logos 5.3b1 crashes while starting. Previously, it worked fine for me. I have attached logs if anyone can help me. Thanks.2630.LogosError.log

Does it crash if you start to a blank layout?

Michael McLane

Thanks for the instruction. I hope I did this right.

2703.LogosLogs.Michael.20140906-163436.zip

JT (alabama24)

https://community.logos.com/discussion/comment/625831#Comment_625831

Michael Paul said:

I hope I did this right.

It looks like you did. The issue, however, is beyond my current capability to diagnose. 

Fredc said:

Does it crash if you start to a blank layout?

Good suggestion, that I should have suggested first. 

Press and hold the command key immediately upon startup. Check the right box.

Michael McLane

Yes, I did try starting with a blank layout and I tried skipping sync.

Thanks.

Randy W. Sims

https://community.logos.com/discussion/comment/625861#Comment_625861

This seems to be the relevant bit:

[quote]

09/06/2014 16:33:46 | INFO | 1 | DigitalLibraryServices | (Timed) Creating old user preferences.
09/06/2014 16:33:46 | INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences.
09/06/2014 16:33:46 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences/PreferencesManager.db
09/06/2014 16:33:46 | INFO | 1 | DigitalLibraryServices | (1ms) Creating old user preferences.
09/06/2014 16:33:46 | INFO | 1 | LDLS4.AppModel | Migrating old preferences to new sync format
09/06/2014 16:33:46 | INFO | 25 | OurApp | Loading navigable data types in the background.
09/06/2014 16:33:46 | INFO | 25 | OurApp | (Timed) KeyLinkManager.GetKnownDataTypes
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating preferences using LDLS4.Panels.PanelPreferencesMigrationStrategy`1[LDLS4.Panels.PanelMigrationData]
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name About
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BibleExplorer
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalPeople
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalPlaces
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalThings
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name CitedBy
09/06/2014 16:33:46 | FATAL | 1 | OurAppController | Newtonsoft.Json.JsonReaderException: Unterminated string. Expected delimiter: ". Path '', line 1, position 86143.
at Newtonsoft.Json.JsonTextReader.ReadStringIntoBuffer (Char quote) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ParseString (Char quote) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ParseValue () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ReadInternal () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.Read () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonContract contract, Boolean hasConverter, Boolean inArray) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, System.Type objectType) [0x00000] in <filename unknown>:0

I'm unclear which part the error is coming from UserPrefs or KeyLink?

Maybe try deleting the directory at:

/Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences

Michael McLane

https://community.logos.com/discussion/comment/625878#Comment_625878

Thanks. That did the trick.

Thank you! Thank you!

Michael