Help with Crash

7827.Logos.logI had a power outage this morning. When everything came back on line, Logos 5.3b1 crashes while starting. Previously, it worked fine for me. I have attached logs if anyone can help me. Thanks.2630.LogosError.log

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JT (alabama24)

Your logos.log seems corrupted. Please enable logging, allow logos to crash, and then grab the logs. The link in my signature line provides instructions, including a helper app from Logos.

Fred Chapman

7827.Logos.logI had a power outage this morning. When everything came back on line, Logos 5.3b1 crashes while starting. Previously, it worked fine for me. I have attached logs if anyone can help me. Thanks.2630.LogosError.log

Does it crash if you start to a blank layout?

Michael McLane

Thanks for the instruction. I hope I did this right.

2703.LogosLogs.Michael.20140906-163436.zip

JT (alabama24)

https://community.logos.com/discussion/comment/625831#Comment_625831

I hope I did this right.

It looks like you did. The issue, however, is beyond my current capability to diagnose.

Does it crash if you start to a blank layout?

Good suggestion, that I should have suggested first.

Press and hold the command key immediately upon startup. Check the right box.

Michael McLane

Yes, I did try starting with a blank layout and I tried skipping sync.

Thanks.

Randy W. Sims

https://community.logos.com/discussion/comment/625861#Comment_625861

This seems to be the relevant bit:

[quote]

09/06/2014 16:33:46 | INFO | 1 | DigitalLibraryServices | (Timed) Creating old user preferences.
09/06/2014 16:33:46 | INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences.
09/06/2014 16:33:46 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences/PreferencesManager.db
09/06/2014 16:33:46 | INFO | 1 | DigitalLibraryServices | (1ms) Creating old user preferences.
09/06/2014 16:33:46 | INFO | 1 | LDLS4.AppModel | Migrating old preferences to new sync format
09/06/2014 16:33:46 | INFO | 25 | OurApp | Loading navigable data types in the background.
09/06/2014 16:33:46 | INFO | 25 | OurApp | (Timed) KeyLinkManager.GetKnownDataTypes
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating preferences using LDLS4.Panels.PanelPreferencesMigrationStrategy`1[LDLS4.Panels.PanelMigrationData]
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name About
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BibleExplorer
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalPeople
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalPlaces
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name BiblicalThings
09/06/2014 16:33:46 | INFO | 1 | Libronix.DigitalLibrary.PreferencesMigrationStrategy | Migrating Sync v1 Preference of Type PanelViewPreferences, with Name CitedBy
09/06/2014 16:33:46 | FATAL | 1 | OurAppController | Newtonsoft.Json.JsonReaderException: Unterminated string. Expected delimiter: ". Path '', line 1, position 86143.
at Newtonsoft.Json.JsonTextReader.ReadStringIntoBuffer (Char quote) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ParseString (Char quote) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ParseValue () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.ReadInternal () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.JsonTextReader.Read () [0x00000] in <filename unknown>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonContract contract, Boolean hasConverter, Boolean inArray) [0x00000] in <filename unknown>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, System.Type objectType) [0x00000] in <filename unknown>:0

I'm unclear which part the error is coming from UserPrefs or KeyLink?

Maybe try deleting the directory at:

/Users/Michael/Library/Application Support/Logos4/Documents/ahe58zv0.gsf/UserPreferences

Michael McLane

https://community.logos.com/discussion/comment/625878#Comment_625878

Thanks. That did the trick.

Thank you! Thank you!

Michael