For some reason, the software installer isn't working. I get the following message after I execute the .exe file:
"The installation of the Proclaim Prerequisites did not succeed"
Please, help! Thanks!
Hello? Anybody please?
Are you administrator on the machine? Posting the ProclaimSetup.log file found in the location below will help us diagnose further.
%TEMP%\Logos Log Files
Thanks for replying Scott. Yes, I'm the administrator.
Can't find the Proclaim Setup file log though...
I don't have any temp file at all. What can I do?
There's only the Logos file, but nothing related to proclaim.
When you open up Windows File Explorer and enter the text %TEMP% and press enter what do you see? I would expect you to see your temp folder. From there you should be able to find the Logos Log Files directory which should have the log file we're asking for.
Sorry for the delay in reply, if you're looking for something faster you can call Logos customer service at 800-875-6467
4643.ProclaimSetup.log
There you go. Thanks for all your help Scott. Really want to try out Proclaim.
Did that information I sent work to find out what the problem is? I'd really like to try out Proclaim.
6012.PrerequisitesInstall.log
Maybe this will also help. Thanks!
I see the following in the log - The installer file for Proclaim was corrupted during the download. Please run Setup again.
Have you tried running setup again? Do you have any anti-virus software running? You could try temporarily disabling it an install Proclaim again.
I've tried installing several times (more than 7, actually). I just disabled the antivirus (Avast, by the way), and it still doesn't work. I even downloaded the .exe file twice to make sure it wasn't a bad download. Can't get it to work. Please, help!
We are looking into the issue right now (it has to do with the locale settings on your machine) but unfortunately we do not have a good workaround. I will keep you updated as we move towards fixing the problem. Sorry for the inconvenience.
Thank you very much Spencer. My locale settings, ugh? [^o)] I'm hoping I can get it right in order to start using such a tremendous tool. Thanks again!
Any news yet?
Nothing yet. Thanks for your patience, I'll check in with the developer today.
Just wanted to give an update. A developer will be looking into this issue today to find a solution.
Pedro,
The problem has to do with replacing the English with Spanish in the user interface of the Proclaim installer files. We're working on a fix for this, but in the meantime, there's an easy workaround. You can find the two Proclaim installer files in your C:\Users\Usuario\AppData\Local\Proclaim\Install\Installers folder. They're called ProclaimPrerequisites.msi and Proclaim.msi. You should be able to double-click on each of these files to install the Proclaim components. Please let us know how that goes!
Bryan
