Proclaim subscription

I do apologize for all this bug report. but it seems i've been running into various bugs this morning.

it seems there is a subscription issue on the Proclaim

there are a few background from pro media subscription we've been using the last few sundays and it seems now Proclaim said we do not have the pro media subscription.

6136.Proclaim.log

2335.ProclaimError.log

8105.ProclaimCrash.txt

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Comments

Scott Alexander

Hello Harry,

This one is bad timing. We have a bit of an issue with some media licensing on our end this morning. If you remove the following file it should stop showing you this message.

C:\Users\Harry\AppData\Local\Proclaim\Data\wb4q5zcg.oqp\MediaManager\MediaManager.db

Sorry for the inconvenience, we'll have a better fix for this out later today.

Fairfield Baptist Church

https://community.logos.com/discussion/comment/633885#Comment_633885

Any chance you have that file name for the rest of us? Thanks

Harry Leung

https://community.logos.com/discussion/comment/633885#Comment_633885

thanks Scott

the issue has been fix

thanks for the quick reply!

Scott Alexander

https://community.logos.com/discussion/comment/633917#Comment_633917

Any chance you have that file name for the rest of us? Thanks

The file path is specific to your installation. If you post your Proclaim.log file I can tell you yours. We published a server side fix for this earlier today so you should not experience the issue after restarting Proclaim. I'll be back at my computer in 30 minutes and can verify your group didn't get missed. Thanks for your patience.

Scott Alexander

https://community.logos.com/discussion/comment/633942#Comment_633942

I see the Fairfield Baptist Church group licenses still need to be fixed up. We'll do this right away and let you know when it's complete.

Scott Alexander

https://community.logos.com/discussion/comment/633947#Comment_633947

I see the Fairfield Baptist Church group licenses still need to be fixed up. We'll do this right away and let you know when it's complete.

Done. Please let us know if you have any more problems.