QuickStart videos not playing
Comments
-
Lewis Harper said:
Mark,
Have you tried to delete media from resource tab and download media again?
I'll try that and report back in about an hour. Thank you (and everyone else) for your efforts to resolve this!
0 -
This was the first feature that I tried to access. I hope the other features were better than this one!
0 -
Mark A. Copeland said:Lewis Harper said:
Mark,
Have you tried to delete media from resource tab and download media again?
I'll try that and report back in about an hour. Thank you (and everyone else) for your efforts to resolve this!
Well, I've returned from a refreshing two-mile walk, enjoying the fragrant honeysuckle aroma in the Florida night air.
Assuming the media downloaded, I tried again to view the QuickStart videos. Sadly, no success.
BTW, in the resource panel for the QuickStart Videos I see the option to "Cancel Media Download" is available. That makes me wonder if the download might still be taking place (after 40 minutes?). But there is no other indication that the media is still downloading.
0 -
Lewis Harper said:
Todd,
I've gone through my videos and found that if the slider bar is in this position, videos will work. If it is farther to the right it will not
Weird. I only had a few minutes, but I played around with this setting and it seemed to have an impact. Only had time to try one. But it worked.
0 -
Jonathan Sine said:Lewis Harper said:
Todd,
I've gone through my videos and found that if the slider bar is in this position, videos will work. If it is farther to the right it will not
Weird. I only had a few minutes, but I played around with this setting and it seemed to have an impact. Only had time to try one. But it worked.
Eureka! Despite trying earlier what Lewis suggested, without success, I tried it again and it worked! Not only does the QuickStart videos now play, but also the Logos Tips videos that I had with Logos 5.
But the letter size settings in the resource panel has to be on the third setting from the left. Why, I do not understand; I can only say: "Curiouser and curiouser..."
Again, thanks to all who have worked on helping me and others with this!
0 -
Lewis Harper said:
Todd,
I've gone through my videos and found that if the slider bar is in this position, videos will work. If it is farther to the right it will not
I'm not one of the Mac developers, but that's very interesting. That position happens to be the default scaling size. I wonder if this is related to some of the other scaling problems that are being investigated. I suspect this will help find the problem. Thanks for letting us know.
Andrew Batishko | Logos software developer
0 -
Thanks for this additional information. When I get in tomorrow I'll see if we are able to reproduce with the extra information you have provided.
0 -
Count me as one who was having trouble with the videos on my Macbook Air.
As suggested I did the resize thing, and they started to work.
0 -
None of these suggestions work for me.
Very disappointing. Spent hundreds of dollars and the first thing I try to use doesn't work. Totally unacceptable.
0 -
Mine was already set on the third notch from the left. If I drag it to the fourth notch from the left, it works! If I go back to the third it does not.
0 -
Same for me. Videos not responding.
... pursuing excellence in Christ Jesus!
0 -
I have followed Todd & Lewis suggestions i.e. to go to the panel menu & click on the "Download all videos" and slide the panel bar to a lower level and my videos are now playing! Thanks guys. Hope everyone will get this to work! God bless you ALL!
... pursuing excellence in Christ Jesus!
0 -
FIGURED IT OUT
I had Program Scaling at 120%.
I changed it to 100% and then moved the slider for QuickStart "book" and the videos started. Just moving the slider, with Program Scaling at 120% didn't not work.
0 -
This is fixed in 6.0 SR-2. [:)]
0 -
Angela,
This is not fixed for me. When I expand the video the start and stop tab are on the top of the video and I only have about 1/2 inch to view video. This is not fixed for me it is broken!!
0 -
Lewis Harper said:
This is not fixed for me it is broken!!
Can you please post up a screenshot of how the video looks for you? What is your Program Scaling set to?
There is a known issue for Mac that will be fixed in SR-3 that causes the video to become smaller whenever increasing program scaling.
0 -
Angela,
Program scaling is set to 100% with video screen expanded.
0 -
Can you please post another screenshot with a full view of the Logos app too? That will help us see the issue more clearly.
0 -
Angela,
The previous post is full view. As you can see the space below is blank and only about 1/2 inch is visible
0 -
Lewis Harper said:
The previous post is full view.
Lewis,
Here's a screenshot of my full app. Can you please post another screenshot of your app like this? Thank you[:)]
.png)
0 -
Angela,
As I stated before this is a full screen shot. When I expand the video this is what I see full screen.
0 -
Lewis Harper said:
As I stated before this is a full screen shot. When I expand the video this is what I see full screen.
Great news! [:)] I was able to reproduce this issue when I moved to my smaller screen. I will create a case for a developer to fix this issue. Thank you.
0 -
Thanks Angela
0 -
Is it possible to download the L6 Quickstart Videos in MP4, AVI, or some other format in order to play directly on a computer?
0
