Unable to retrieve chart data

I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".

What's wrong and how can I correct this. Update resources does not work.

Hans

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Mark Barnes

What's wrong and how can I correct this. Update resources does not work.

Maps are delivered on the fly from Logos' server. Perhaps it was down? (It works for me at the moment.)

Graham Criddle

I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".

Its working for me but I remember seeing the error message you mention previously.

I wonder if it is related to the current issues Logos have with their server environment.

Suggest you try later and see if the problem persists.

Hoong-Ern Ng

I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".

What's wrong and how can I correct this. Update resources does not work.

Hans

I'm really sorry for the inconvenience caused. It's probably due to the heavy load on our services - we've been seeing sporadic errors on our end.

It's intermittent, so retrying (if there's a retry button) or restarting the app should try again. If you're consistently seeing errors later today (maybe give it a few hours) or if no maps are showing up after retrying, posting a screenshot/logs could help.

HansK

Thank you for your help guys, I'll try tomorrow.

Hans

HansK

No luck today. The charts are not "populated" but remain as they are.

I recall that when updating a few days ago to version 6 (and downloading a lot of new books) the update stopped and I did restart my Mac. The update went fine after that. Perhaps it is still a server issue. What else can I do? Do I need to empty a directory to initiate a fresh update?

Hans

Sean Boisen

This is what i get just now when typing "Return from Exile" into the search box in the Atlas tool. Do you see something different? If so, can you post a screenshot?