request: turn off automatic update of resources

I don't like that Logos and Faithlife automatically download updated resources that I have downloaded. I have set my phone and tablet to not automatically update apps, so can choose when it is convenient to do so. I understand that Logos wants us to have the latest resources. But I have limited mobile data so I do not want to download except on WiFi and I don't want a download to occur in the middle of a project or teaching.

Today in the middle of the sermon, my wife and I were horrified to get a series of texts from our cell phone company announcing that we had used 50%, then 75%, then 90% of our monthly data allotment. Logos was downloading updates to resources on both of our phones and my tablet. using up almost all of our monthly data. The reason I download many Logos resources is so I can use them in places where I don't have WiFi. It defeats the purpose of downloaded resources if Logos is going to force updates on us.

Please either update resources only when the app itself is being updated or give a notification that updated resources are available, so we can choose to update them when we want.

We are irritated that Logos cost us money updating resources we could have downloaded for free when we got home. It also was very distracting in the middle of a worship service to try to figure out what app was suddenly sucking up so much data.

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Comments

Allen Browne

Logos was downloading updates to resources on both of our phones and my tablet. using up almost all of our monthly data.

Perhaps under Settings, we could have an option for "Update via WiFi only"? I have several apps that give that option.

To be honest, this massive update was the first time it has even been an issue for me, and I did go looking for such an option. In the end, I turned off Mobile Data completely, until I had finished the download via WiFi.

DMB

I'm on the iOS side, but I had the same issue until I turned off my L5 library mobile selections. That might not be a workable solution for a large choice of resources; I keep all my Logos apps 'thin' ... an eReader.

The suggestion of WIFI vs cellular, not sure how workable since we use a hotspot (cellular) to ship WIFI to the mobiles. I still think courtesy is not a major interest at Logos, whether forcing gigs to a desktop or almost-gigs to a cellular.

None of my apps or desktop programs have ever been as badly designed in this area, as Logos. And it's surprising, given we're talking mobiles. This week ATT upped their gigs ,though they're still behind Verizon.

Graham Criddle

The app should only initiate downloads automatically on wi-fi as per https://community.logos.com/forums/p/74253/518503.aspx#518503

I wonder if something has changed - it would be good to get someone from Faithlife to comment on this

Harry Hahne

I use my cell phone as a WiFi hot spot for my tablet at church,, so the WiFi only option would not solve the problem. It is very disrespectful and bad programming to ignore the "do not auto - update apps" setting in the Google Play Store. It ended up costing us for mobile data overage charges.

Graham Criddle

I use my cell phone as a WiFi hot spot for my tablet at church,, so the WiFi only option would not solve the problem.

At least we've clarified the issue[:)]

And your scenario seems to be the same as Denise's.

It is very disrespectful and bad programming to ignore the "do not auto - update apps" setting in the Google Play Store

It would be interesting to know if the intention of that setting relates to apps themselves or the resources used by them. I don't know if that is an intended distinction.