request: turn off automatic update of resources
Today in the middle of the sermon, my wife and I were horrified to get a series of texts from our cell phone company announcing that we had used 50%, then 75%, then 90% of our monthly data allotment. Logos was downloading updates to resources on both of our phones and my tablet. using up almost all of our monthly data. The reason I download many Logos resources is so I can use them in places where I don't have WiFi. It defeats the purpose of downloaded resources if Logos is going to force updates on us.
Please either update resources only when the app itself is being updated or give a notification that updated resources are available, so we can choose to update them when we want.
We are irritated that Logos cost us money updating resources we could have downloaded for free when we got home. It also was very distracting in the middle of a worship service to try to figure out what app was suddenly sucking up so much data.
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Logos was downloading updates to resources on both of our phones and my tablet. using up almost all of our monthly data.
Perhaps under Settings, we could have an option for "Update via WiFi only"? I have several apps that give that option.
To be honest, this massive update was the first time it has even been an issue for me, and I did go looking for such an option. In the end, I turned off Mobile Data completely, until I had finished the download via WiFi.
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I'm on the iOS side, but I had the same issue until I turned off my L5 library mobile selections. That might not be a workable solution for a large choice of resources; I keep all my Logos apps 'thin' ... an eReader.
The suggestion of WIFI vs cellular, not sure how workable since we use a hotspot (cellular) to ship WIFI to the mobiles. I still think courtesy is not a major interest at Logos, whether forcing gigs to a desktop or almost-gigs to a cellular.
None of my apps or desktop programs have ever been as badly designed in this area, as Logos. And it's surprising, given we're talking mobiles. This week ATT upped their gigs ,though they're still behind Verizon.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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The app should only initiate downloads automatically on wi-fi as per https://community.logos.com/forums/p/74253/518503.aspx#518503
I wonder if something has changed - it would be good to get someone from Faithlife to comment on this
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I use my cell phone as a WiFi hot spot for my tablet at church,, so the WiFi only option would not solve the problem. It is very disrespectful and bad programming to ignore the "do not auto - update apps" setting in the Google Play Store. It ended up costing us for mobile data overage charges.0
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I use my cell phone as a WiFi hot spot for my tablet at church,, so the WiFi only option would not solve the problem.
At least we've clarified the issue[:)]
And your scenario seems to be the same as Denise's.
It is very disrespectful and bad programming to ignore the "do not auto - update apps" setting in the Google Play Store
It would be interesting to know if the intention of that setting relates to apps themselves or the resources used by them. I don't know if that is an intended distinction.
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It is very disrespectful and bad programming to ignore the "do not auto - update apps" setting in the Google Play Store
It would be interesting to know if the intention of that setting relates to apps themselves or the resources used by them. I don't know if that is an intended distinction.
Apps on Android don't have access to that Google Play setting. The setting is specific to the Google Play Store app.
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So, can we conclude Harry's using a Logos mobile app and can wipe out his cellular budget in a single sermon, and that's that? Wow.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Apps on Android don't have access to that Google Play setting. The setting is specific to the Google Play Store app.
I did not know that. It seems like there used to be an indication within the app that resource updates were available. The Android standard way to do this would be to put a message on the Notification bar.
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So, can we conclude Harry's using a Logos mobile app and can wipe out his cellular budget in a single sermon, and that's that? Wow.
I have downloaded a number of resources to my tablet to use offline, since I often travel to places where there is no WiFi and sometimes no cell data.
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So the Android app auto-updates? I'm under the impression the the iOS app does not. It tells you what updates are available, but you have to initiate any downloads manually by clicking the Update All button on the Update screen. Seems like both apps should do the same thing. (I'm open to being corrected if I'm wrong about the iOS app.)
MacBook Pro (2019), ThinkPad E540
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I checked my iOS; there's a button for download all. For all I know, it's busily trying to update my downloaded books. I say 'for all I know' since of course Logos doesn't tell you anything.
Luckily our church doesn't use Proclaim. If I ever hear any hint that they might, I shall pipe up. I keep Logos away from the web since they're part of the bad-boy team. Which means, not letting the app read the library, unless I want a book. Then turn it off. My next worst app is Garmin but even it asks if I want an update. Ditto TomTom.
Harry ... didn't mean to offend .... I just couldn't believe Logos would do that to you. I can believe it, for me, since I'm their constant critic.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I checked my iOS; there's a button for download all. For all I know, it's busily trying to update my downloaded books. I say 'for all I know' since of course Logos doesn't tell you anything.
Denise, you can download books individually by going to the info screen for that book (click on the (i) ) and then selecting download. I don't recommend using the "Download all" feature unless you've filtered your library to a small subset of books.
On iOS, it WILL tell you if any of your downloaded books need to be updated, but you have to go to the Home screen to see this. It's not intrusive. Then you have to tell it to update those books for it to do so.
The only time that automatic downloads occur on iOS is when you reinstall the app--it will redownload everything that was previously downloaded, but it only does that when connected to WIFI.
I'm surprised Android doesn't work the same.
MacBook Pro (2019), ThinkPad E540
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So, can we conclude Harry's using a Logos mobile app and can wipe out his cellular budget in a single sermon, and that's that? Wow.
Sorry everyone, I didn't mean to create so much confusion. I was just trying to give some extra information that anything the Logos apps do is unrelated to the setting in Google Play.
The only time that automatic downloads occur on iOS is when you reinstall the app--it will redownload everything that was previously downloaded, but it only does that when connected to WIFI.
I'm surprised Android doesn't work the same.
Android does work the same as iOS, just as you describe.
So the Android app auto-updates? I'm under the impression the the iOS app does not. It tells you what updates are available, but you have to initiate any downloads manually by clicking the Update All button on the Update screen. Seems like both apps should do the same thing. (I'm open to being corrected if I'm wrong about the iOS app.)
You're correct about how the apps work, except if you're on wifi, downloads/updates will begin automatically. This is the same on Android and iOS. The problem (as has been discussed with Denise in the past in a thread I don't have time to find right now) is when users create a wifi hotspot using their cellular connection (like Harry describes above), the app thinks it is on wifi and starts the downloads automatically. There is no way (on Android at least) to tell the difference between "fake" and "real" wifi.
For what it's worth, I completely agree that the app should at minimum include the option for downloads to never start automatically. That was not my call, and I'd love to see it changed - but I won't be the one to make the change, because I left the Logos Mobile team in September. (So obviously any opinions stated are my own and not that of Logos/Faithlife)
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The apps on iOS do not automatically update resources. We will make the Android app not update resource automatically in a release in the near future.
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Thank you very much, Dave!! And I hope Harry and his wife will soon be listening to the sermon happily without getting data messages.
And Drew, we've enjoyed your mobile participation. Thank you too.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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You're correct about how the apps work, except if you're on wifi, downloads/updates will begin automatically.
Drew, I was about to ask you why I'm staring at an Update screen with resources that haven't updated for several days even though I'm on wifi.
But then Dave came along.... [;)]
MacBook Pro (2019), ThinkPad E540
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The apps on iOS do not automatically update resources. We will make the Android app not update resource automatically in a release in the near future.
Yeah! That's a good move, Dave. Thanks.
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We will make the Android app not update resource automatically in a release in the near future.
Perfect! Thanks.
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because I left the Logos Mobile team in September.
I don't approve of that! Get back to work! You've been a great face for Logos, helping users on the forums, tracking down problems. And you helped to work on some of the biggest improvements I've seen on mobile. A lot of great work. Very sorry to hear that you've left the team.
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I don't approve of that! Get back to work! You've been a great face for Logos, helping users on the forums, tracking down problems. And you helped to work on some of the biggest improvements I've seen on mobile. A lot of great work. Very sorry to hear that you've left the team.
Thanks Randy. It was a tough decision...I really enjoyed my time on the Logos mobile team (as you can probably tell by the fact that I'm still on the forums...)
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