Proclaim running slow and shutting down since last update

Jeff Carnes
Jeff Carnes Member Posts: 15 ✭✭
in Proclaim Forum

The software is not advancing when i hit the advance key or click with mouse it delays a long time then moves forward sometime once sometimes two slides.

the software has shutdown several times on me in the last two weeks. before this it has been stable. i have been using for about a year and last week it crashed for the first time during service. i will not be able to use this during service this sunday if i cant get it fixed or some help from proclaim.

 

Thanks Jeff Carnes

Summit Church of Christ

Comments

  • Spencer McKimson
    Spencer McKimson Member Posts: 1,232 ✭✭✭

    Hello Jeff,

    There have been some recent issues regarding Proclaim and OS X 10.10 (Yosemite) so I wanted to ask a few questions:

    • Are you on the most recent version of Proclaim?
    • What OS are you using when this occurs? What OS version?
    • Does this only occur when on air? Or does this occur when editing slides as well?

    Also, please refer to this post if you are in fact using Proclaim on a machine running OS X 10.10: https://community.logos.com/forums/t/94429.aspx It will give you info on how to post the logs that we would need.

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    I can see a couple recent crashes from your group in out automatic error reporting system. Both of them are related to running out of memory. This is usually related to a leak in a video driver. Do the presentations that you're having issues with contain videos/motions? Playing video really exacerbates video driver leaks. 

    Are all your drivers up to date? Have you run Windows Update recently? Sometimes the video driver manufacturer will have a more current version of the driver, especially if there are issues with it. Worth checking their site for a new version.

    If you're all up to date and still crashing try disabling hardware acceleration as outlined here https://community.logos.com/forums/t/91925.aspx. This should get you running until your video driver fix is available. 

  • Jeff Carnes
    Jeff Carnes Member Posts: 15 ✭✭
    https://community.logos.com/discussion/comment/660208#Comment_660208

    Spencer,

    i am using the most recent version of proclaim.

     Our OS is windows 7

    it occurs on the air and while editing slides.

  • Jeff Carnes
    Jeff Carnes Member Posts: 15 ✭✭
    https://community.logos.com/discussion/comment/660213#Comment_660213

    Scott,

    i had also thought it was running out of memory because it was slowing down and will lock up or shutdown.

    i have a large presentation list that we just deleted all the presentations except for a few that contain a large file of powerpoint song so i can add them quickly to a presentation. if there is a way to store these songs some where else in proclaim for quick access that would be great.

    i will check for drivwer updates.

    Thanks Jeff

Categories