"Could not copy files to sd card" error

This evening (nov 26) I updated my android logos app and the faithlife app to the new version from google play. Now neither of them will start as I get the message that they "could not copy files to sd card". The device does not have an external sd card.

At the very least is the there a place to get the old version of the apps so that they will work again for now?

Edit: just saw on the google play store reviews that I am not the only person with this issue.

Thanks

Alan

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Comments

Gary McCandless

I am having the same issue. My Faith life won't load and I have a SD card with available memory

Steve Farson

Noticed this tonight on my two Android tablets with v5 lollipop. I uninstalled then downloaded from Google Play. Launched and signed in just fine. Definitely a problem, but there is a workaround.

Lou Flores

I have the very same issue. Can you tell me what the workaround is?

Joshua Chubb

That is to remove and reinstall the app from the Play Store, it has worked for me as well

Sean

I was really excited when I saw the improvement for more frequent syncing.

I wish I'd read this thread before updating.

Jonathan Ridgway

Same problem this morning, waiting for a fix

I was really excited when I saw the improvement for more frequent syncing.

I wish I'd read this thread before updating.

yes... same boat with kitkat

HJ. van der Wal

I was really excited when I saw the improvement for more frequent syncing.

I wish I'd read this thread before updating.

Allen Browne

Me too.

Android 4.4.2 on Samsung Galaxy Note 3, with 32GB flash card inserted.

App manager for Bible version 4.4.5 shows 218MB total storage, made up of: 36.7MB application, 0MB SD card app, 50.86MB data, 131MB SD card data.

Uninstalling Vyrso and reinstalling worked, but I don't want to do that for the Bible app as I would have gigabytes to download (1000+ resources were downloaded locally).

Bram Koerts

Also in the Netherlands, the same problem: Could not copy files to sd card...

hoping for a quick fix.

David Miller

Misery loves company, I also have the issue on all Android devices running Lollipop.

David Wanat

Same error. Verbum App 4.4.5 Android version 4.2.2. Everything else on the SD card works fine and I don't have enough device memory to move it there.

L.A.

I'd the same error message.

disappointment (going to have an intercontinental flight today) [never 'play' with updates just before... --- I'll never learn this lesson... [:#] ]
uninstall one of the apps (Biblia!) [I have various apps installed in order to better organize my ressources]
restart the tablet (Android 4.2 / ASUS Memopad)
install Biblia! and sign in
Voilá - all other apps sign in [;)]

A simple restart of the device might be enough.

Eric Ruhnow

I'd the same error message.

disappointment (going to have an intercontinental flight today) [never 'play' with updates just before... --- I'll never learn this lesson... ]

uninstall one of the apps (Biblia!) [I have various apps installed in order to better organize my ressources]

restart the tablet (Android 4.2 / ASUS Memopad)

install Biblia! and sign in

Voilá - all other apps sign in

A simple restart of the device might be enough.

Unfortunately reboot will not clear the problem on a 4.4.2 Moto X.

Dave Dunkin (Logos)

There is a bug with upgrading to a new shared account system in 4.4. The workaround is to:

Install one of the other Faithlife reader apps (Bible, Faithlife Study Bible, Verbum, Vyrso, Noet, Biblia)
Sign into that app with the same email address used in the app that failed to start
Kill and restart the app that failed to start

We will get a proper fix out ASAP after we find the root cause. I'm sorry for the trouble this has caused you.

Dave

James Powell

This worked (Dave's fix); a quick fix. Thanks!

James Baker

Looks like Google Play pulled all the apps. I can't find one to download.

edit: I did find Noet and after instalation, login, and force close of Bible it worked.

Allen Browne

The workaround is ...

Thanks. That worked for me.

Wnwinllaa

You can download the app to computer,then copy this app from pc to android devices.Maybe you need some tool to help.

Eugene Simmons

To Alan: I have a Google Nexus 7 2013 and I am having the same issue with Logos Bible and Faithlife apps. Uninstalling them and reinstalling from Google Play has not worked, neither has a factory reset. I have contacted Nexus as well as Logos and have yet to get a solution. Is there an internal problem?

Kevin Byford (Faithlife)

To Alan: I have a Google Nexus 7 2013 and I am having the same issue with Logos Bible and Faithlife apps. Uninstalling them and reinstalling from Google Play has not worked, neither has a factory reset. I have contacted Nexus as well as Logos and have yet to get a solution. Is there an internal problem?

What version of Android are you running? The apps require Android 4.1.x or above.

Steven Sulouff

No joy. Tried all the above work arounds. All faithlife apps go immediately to error screen "cannot copy data to sd card" galaxy s3 android 4.4.2. Freedom pop/ sprint. Logos tech help email said "make data go to phone" but I cannot even open the app to change settings.

Kevin Byford (Faithlife)

No joy. Tried all the above work arounds. All faithlife apps go immediately to error screen "cannot copy data to sd card" galaxy s3 android 4.4.2. Freedom pop/ sprint. Logos tech help email said "make data go to phone" but I cannot even open the app to change settings.

Hi Steven,

Copying Logos data to the SD card is unsupported. It *may* work for some newer devices on some newer versions of Android, but for the vast majority of devices it will not.