Slides went blank on sunday.

Walter Leach
Walter Leach Member Posts: 10 ✭✭
in Proclaim Forum

Hi all.  We are 20 days into a trial of proclaim and had nothing but good experiences until yesterday.  Just into the service and all slides went blank - the song lyrics just disappeared.  Operator had to reboot the pc (windows 8) to get it all back.

We did have problems before the service.  I had uploaded a video from vimeo (Chisritians Against Poverty Christmas Hamper project) to show (first time trying this).  This worked fine when I uploaded at home but when we ran it before the service with the projector audio was directed via HDMI rather than the audio out so we had to adjust the PC settings to sort that.  I know that is not a proclaim issue but when we tried to run the video a second time to prove all ok the video just froze (paused at start and would not run) we had to exit and restart Proclaim (not a PC reboot).

I ran the video outside of Proclaim on a second PC in the end but left the video unused in Proclaim.

Can anybody suggest why the video might have caused an instability or is this unrelated?

We are going to purchase a new PC for proclaim (well the AV team) - Am I better off with a different OS?  I like the idea of Mac but we are not really mac literate and I think this would give us other issues as we use power-point a lot.

Many Thanks,

Riverside Community Church 

England.

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Walter 

    Welcome to the forum and the Faithlife community.

    I can't answer your direct question but I will chip in an opinion, if I may, on your idea of purchasing a new computer.

    Reading through the posts over the years I find that those who have a 'Church Computer' have the most problems. Anti virus, OS updates, changes in settings all seem to need to be done just before a service. In your position I would like to look at providing the team with laptop/s (or subsidising there purchase).

    Personal computers become the responsibility of individuals, services can be synced at leisure well prior to the start of a service, slides (and videos) can be checked out without needing access to the church building.

    I moved to a Mac many years ago simply to avoid having to constantly update anti-virus software. I now find that the lack of needing a lot of video drivers and sound enablers has vindicated my choice.

    I guess when the developers get up they will ask you to check that all your video drivers are up to date - you might forestall one round of conversation by confirming that this is the case before they get to this thread.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Walter Leach
    Walter Leach Member Posts: 10 ✭✭
    https://community.logos.com/discussion/comment/669308#Comment_669308

    Mike - Thanks for the welcome and rapid reply.

    It will be a laptop we buy I think the windows/mac is the big question.

    Thanks for the input.

    Walter.

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    Walter Leach said:

    Can anybody suggest why the video might have caused an instability or is this unrelated?

    There can be video driver issues on Windows that are exacerbated by video playback. First thing to check is that your drivers are all up to date. Sometimes you can find an even more current version of a driver than Windows Update has if you look on the vendor's site. If video still causes Proclaim to have issues you can try the workaround here - https://community.logos.com/forums/t/91925.aspx

    Sorry for the inconvenience and please let us know if this does not resolve the issue you experienced.

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