No way of knowing when a sale/discounted book is unavailable overseas

Andrew Brady
Andrew Brady Member Posts: 6 ✭✭
edited November 2024 in Books and Courses Forum
At present, occasionally some books that are either free or discounted are unavailable in the UK (and probably anywhere else outside America).

Fair enough if a publisher won't agree to the discounted price outside America but there is, as far as I'm aware, currently no way of knowing which items are affected. If you have a cart of multiple books the order won't process but you can't tell which book or books is causing the problem. You have to manually delete (and re-select) as necessary until you've found the culprit. This is frustrating, annoying and surely unnecessary.

Please spare a thought for overseas customers and sort this issue. Either make it clear when a sale/discounted price is America only, perhaps by adding a big sticker/label to the picture or elsewhere on the item, auto deleting (with explanation) from cart/checkout or always putting such items to the top of the cart so that when it happens we select the top item accordingly until the order will process.

Currently, one book affected is "Release the Pain, Embrace the Joy: Help for the Hurting Heart" by Michelle McKinney Hammond
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Comments

  • Andrew Brady
    Andrew Brady Member Posts: 6 ✭✭
    Also, can't seem to edit post which is why I'm adding this addendum for easy search purposes.

    PROBLEM WITH VYRSO CHECKOUT. VYRSO ORDER WONT PROCESS.
  • MJ. Smith
    MJ. Smith MVP Posts: 54,494
    https://community.logos.com/discussion/comment/673863#Comment_673863

    I assume that you know the edit function is under more in the upper right of your post and that something else went wrong ... but for others reading this thread ...

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • NB.Mick
    NB.Mick MVP Posts: 16,133

    Andrew Brady said:

    At present, occasionally some books that are either free or discounted are unavailable in the UK (and probably anywhere else outside America).

    I can confirm your experience and also the unhelpfulness of the error message:

    (the checkout system is working, for test purposes I just bought https://vyrso.com/product/14299/now-i-walk-on-death-row-a-wall-street-finance-lawyer-stumbles-into-the-arms-of-a-loving-god which is on sale)

    EDIT: what I didn't check is whether your example book is really only on sale in the US and that's the issue. It's possible that there's a technical glitch for that resource - Brian or so would need to answer on that. 

    Have joy in the Lord! Smile

  • Brian Williams
    Brian Williams Member Posts: 391 ✭✭

    Andrew,

    I apologize for the difficulty you're experiencing with purchasing discounted titles. I'll check with our development team to see why the promotional pricing isn't extending to you in the UK and see if the fix is something we can alleviate shortly. Again, I apologize for the problems you've been experiencing with the checkout function. Let me know if there is anything else I can do to help!

    Thanks,

    Brian

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