Several crashes

Timothy Lovegrove

I've been using the program lightly for 3 days with no problem, but suddenly I'm having a cluster of crashes. Log files attached. I did not submit to Microsoft because that window did not come up for me.

Description

Crash when opening a custom guide, closing a custom guide, and moving frames within Logos.

Repro

Open Logos 4
Click on "Guides" and select my custom guide
Logos crashes

Open Logos 4
Open custom guide
Edit custom guide
Click on drop down menu on guide
Logos crashes when I click "close"

Open Logos 4
Open guide, Bible, and Cross References in three panes
Try to switch the location of two of the panes
When I let go of mouse button, Logos crashes.

System Specs

Windows Vista 64 on a desktop, Intel core i7, 6GB RAM, nVidia G220 with1GB

Find more posts tagged with

Performance

Comments

George Allakhverdyan

I've been using the program lightly for 3 days with no problem, but suddenly I'm having a cluster of crashes. Log files attached. I did not submit to Microsoft because that window did not come up for me.

Description

Crash when opening a custom guide, closing a custom guide, and moving frames within Logos.

Repro

Open Logos 4

Click on "Guides" and select my custom guide

Logos crashes

Open Logos 4

Open custom guide

Edit custom guide

Click on drop down menu on guide

Logos crashes when I click "close"

Open Logos 4

Open guide, Bible, and Cross References in three panes

Try to switch the location of two of the panes

When I let go of mouse button, Logos crashes.

System Specs

Windows Vista 64 on a desktop, Intel core i7, 6GB RAM, nVidia G220 with1GB

Do you have the latest video drivers?

By crash we mean that the program hangs indefinitely (sometimes appearing as a black screen or a see-through window) and having the 'Not Responding' attached on the title bar AND the microsoft error reporting dialog pops up. If the dialog doesn't pop up, then the program is hanging and will probably respond shortly. If it hangs indefinitely and the error reporting window doesn't come up (i would say to try 1 minute, then 3 minute waits) then it is as good as a crash bug. Please try to repro with that in mind and let me know your progress.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8475#Comment_8475

I'm sorry, I guess I wasn't very clear. What happens is that the program just suddenly closes and is gone. There is no black screen, no frozen program, no locked-up Logos. It's just gone, and I have to reopen it and restart what I was doing.
It has happened several more times since I posted, so I can send updated logs if needed.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/8487#Comment_8487

Ah looking through the log it did crash but it is strange how the error reporting window does not show up. If you can reproduce, please save logs between crashes and post them. Have you had other crashes where it shows the error reporting window?

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8709#Comment_8709

I started it again this morning, opened my layout, set the resources to link set A, changed the passage in the Bible, and it crashed. Screen shot and logs attached.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8709#Comment_8709

Here is the log.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/8710#Comment_8710

I started it again this morning, opened my layout, set the resources to link set A, changed the passage in the Bible, and it crashed. Screen shot and logs attached.

Can you provide a clear step by step repro? Please include what resource panels the layout opened, which resource you set the link set in, which bible you were using, and which passage you changed to. And for the screen shot it would help to show a screenshot of the layout or the panel menu which you were switching to link set A, usually a screenshot of the crash dialog itself doesn't tell us much.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8795#Comment_8795

Can you provide a clear step by step repro? Please include what resource panels the layout opened, which resource you set the link set in, which bible you were using, and which passage you changed to. And for the screen shot it would help to show a screenshot of the layout or the panel menu which you were switching to link set A, usually a screenshot of the crash dialog itself doesn't tell us much.

George, I'm sorry I'm not giving you quite what you need. Attached is a screenshot of my setup before the crash under discussion. I'm sorry but I don't remember the exact passage I was going to when it crashed, but I know that I entered the passage in the NASB95 pane.

So the repro would be:

open v.4
select custom layout
layout = custom guide, NTSK, and NASB95
set all to linkset A
change passage in NASB95
crash

I will be very careful to repro the exact details of future crashes for you.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/8831#Comment_8831

Thanks Timothy, it's okay, that helps a LOT. Yea if the repro is not clear and I can't figure it out, I don't know what to tell the devs.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8834#Comment_8834

George,

A bunch more crashes. Logs attached. Actually what happened is that it crashed, and I kept trying to go back and get you a screen shot of the setup, but it crashed over and over (at slightly different points) as I tried to set it up. Here's the repro of the first time:

v.4 open to a custom layout with custom guide, NTSK, and NASB95.
set all to linkset A
search "Ezra 10:2-5" in Custom Guide
Try to switch the "word for word" section from BHS/WTS 4.0 Morph to NASB95 Reverse Interlinear
crash as soon as I click "NASB95 Reverse Interlinear"

Then I kept trying to get back to that screen, and it crashed again at that point, then it would crash earlier as I set the key links, etc. I can't remember how many times it crashed. So no screen shot available, because I can't get back to that point.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Timothy Lovegrove

https://community.logos.com/discussion/comment/8871#Comment_8871

FYI If I change the order up, and it allowed the switch to NASB R.I. , and didn't crash until I did the linksets. I.e., it may well have something to do with the linksets:

open custom layout with custom guide, NASB95, and NTSK
search Ezra 10:2-5 in custom guide
set linksets to A - when I select the third linkset (NTSK), it crashed

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/8874#Comment_8874

Description
Program crashed.

Repro
Had collections screen open
Tried to open Library

Actual Result
Program crashed

System Specs
Laptop with Windows Vista Business Service Pack 1 32-bit OS
Intel Duo Core P8400 @ 2.26 Ghz
3 Gigs RAM

Logs Attached.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/9020#Comment_9020

Description
Program crashed.

Repro
Had collections screen open
Tried to open Library

Actual Result
Program crashed

System Specs
Laptop with Windows Vista Business Service Pack 1 32-bit OS
Intel Duo Core P8400 @ 2.26 Ghz
3 Gigs RAM

Logs Attached.

Hi Jim, are you able to reproduce this? Unfortunately, log file you posted isn't showing the actual error. This can sometimes happen if the program crashes before it can finish writing the log. Please keep submitting the report to Microsoft (if you are offered the option); we are collecting these crash reports and can often diagnose the underlying problem from them (though usually the log files are more helpful).

One other thing to try is clicking a rating star (on any book) or adding a tag; this causes My Library to be reindexed, which might flush out any bad data that's preventing the searching. (Depending on the speed of your computer, wait between 5-30 seconds after setting a rating for indexing to finish.)

Let me know how that goes.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/8871#Comment_8871

George,

A bunch more crashes. Logs attached. Actually what happened is that it crashed, and I kept trying to go back and get you a screen shot of the setup, but it crashed over and over (at slightly different points) as I tried to set it up. Here's the repro of the first time:

v.4 open to a custom layout with custom guide, NTSK, and NASB95.
set all to linkset A
search "Ezra 10:2-5" in Custom Guide
Try to switch the "word for word" section from BHS/WTS 4.0 Morph to NASB95 Reverse Interlinear
crash as soon as I click "NASB95 Reverse Interlinear"

Then I kept trying to get back to that screen, and it crashed again at that point, then it would crash earlier as I set the key links, etc. I can't remember how many times it crashed. So no screen shot available, because I can't get back to that point.

Hi Timothy, we received your logs and I think the devs already fixed this issue for Beta 2. Thanks.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/9204#Comment_9204

Crash on Startup
-> Logs attached

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/12996#Comment_12996

Hovered over reference in BDB. Program Crashed. (Program was also re-indexing at the time)
-> Log Attached

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/13579#Comment_13579

2nnd Crash while building a collection. Log attached. (Still Indexing)

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

David R. McAllan

https://community.logos.com/discussion/comment/13591#Comment_13591

Crash while nothing obvious is happening. Since indexer continues to
crash, I rebooted system & then L4 & when it wanted to index, I
paused it for the 4 hrs. After a couple of hours sitting and not being
used, the main program, of itself, crashed. I was using L3 since I will
have to wait for an update to L4. My indexer is still sitting there in
the system tray & counting down the time until the indexer will
start again. I'm afraid L4B3 is crashing more than L4B2. I sure
schedules are pushed, but I think L4 should be titled alpha rather than
beta. It's way too unstable at the moment. Be encouraged though. It
seems awesome to me & worth the perseverance. Keep going, I'm sure
we'll get there in the end & she'll be a super product.

David

Specs: Laptop Toshiba P30; P4 3.6 ghz; 2gb RAM; 128mb video card; running XP SP3, IE8.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/13967#Comment_13967

Crash while nothing obvious is happening. Since indexer continues to crash, I rebooted system & then L4 & when it wanted to index, I paused it for the 4 hrs. After a couple of hours sitting and not being used, the main program, of itself, crashed. I was using L3 since I will have to wait for an update to L4. My indexer is still sitting there in the system tray & counting down the time until the indexer will start again. I'm afraid L4B3 is crashing more than L4B2. I sure schedules are pushed, but I think L4 should be titled alpha rather than beta. It's way too unstable at the moment. Be encouraged though. It seems awesome to me & worth the perseverance. Keep going, I'm sure we'll get there in the end & she'll be a super product.

David

Specs: Laptop Toshiba P30; P4 3.6 ghz; 2gb RAM; 128mb video card; running XP SP3, IE8.

Hi, this is may be due to not having installed the latest update. Can you confirm you did? If you notice a Logos blue icon in the task-bar, and if you right click on it, it will say "Install Update" or "Hide Icon", then you know you haven't installed the latest update. There was a change to excerpts and we believe this is causing your crash.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/13579#Comment_13579

Hovered over reference in BDB. Program Crashed. (Program was also re-indexing at the time)
-> Log Attached

Thanks for the log, looks like a new bug. Can you be specific as to what reference?

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/14082#Comment_14082

Tried to sort "Series" column while building a new collection. Program crashed. Sent report to Microsoft. Log attached.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/14459#Comment_14459

Crashed when right-clicking to add a column in Collection window. Log Attached.
(P.S. I Love the program!! I just use this thread to keep feeding you logs of crashes. I trust this is what you want)

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/14638#Comment_14638

Crashed when trying to move Library to a tabbed window. Log attached.

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/14082#Comment_14082

Opened v4B4 -- Right-Clicked Library -- Opened Library in a new tab [:)] -- Changed to detailed view -- Clicked on "Type" column header to sort by type -- Program crashed & closed -- No opportunity to send notice to Microsoft -- Log attached. (Thanks)

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

https://community.logos.com/discussion/comment/15799#Comment_15799

FYI...trying to type anything into the Library search box when it is in "List/Detail" view STILL hangs the program (now in Beta 4). I guess it must just be some other contributing factor on this laptop. I will not report this again (Unless it all of a sudden begins to work) - Log attached (I doubt anything was written to the Log though).

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/15800#Comment_15800

FYI...trying to type anything into the Library search box when it is in "List/Detail" view STILL hangs the program (now in Beta 4). I guess it must just be some other contributing factor on this laptop. I will not report this again (Unless it all of a sudden begins to work) - Log attached (I doubt anything was written to the Log though).

Hi Jim, thanks for the numerous crashes, I'm sorry to inform you it looks like you are closing the dialog too fast for it to write the last bit of information (the part we need!) The log files aren't containing any visible entries regarding a crash, which leads me to think that. Please give it 15-30 seconds before closing the error reporting dialog and we'll need more logs. I will make this more clear on the sticky posts

Libronix Log Files.zip

2009-09-10_1009.png

Logos4_Zips2.zip

2009-09-10_1522.png

Logos4_zips3.zip

Quick Links