Several crashes

TimothyLovegrove said:

I've been using the program lightly for 3 days with no problem, but suddenly I'm having a cluster of crashes. Log files attached. I did not submit to Microsoft because that window did not come up for me.

Description

Crash when opening a custom guide, closing a custom guide, and moving frames within Logos.

Repro

1. Open Logos 4
2. Click on "Guides" and select my custom guide
3. Logos crashes

1. Open Logos 4
2. Open custom guide
3. Edit custom guide
4. Click on drop down menu on guide
5. Logos crashes when I click "close"

1. Open Logos 4
2. Open guide, Bible, and Cross References in three panes
3. Try to switch the location of two of the panes
4. When I let go of mouse button, Logos crashes.

System Specs

• Windows Vista 64 on a desktop, Intel core i7, 6GB RAM, nVidia G220 with1GB

 

Do you have the latest video drivers?

By crash we mean that the program hangs indefinitely (sometimes appearing as a black screen or a see-through window) and having the 'Not Responding' attached on the title bar AND the microsoft error reporting dialog pops up. If the dialog doesn't pop up, then the program is hanging and will probably respond shortly. If it hangs indefinitely and the error reporting window doesn't come up (i would say to try 1 minute, then 3 minute waits) then it is as good as a crash bug. Please try to repro with that in mind and let me know your progress.

Ah looking through the log it did crash but it is strange how the error reporting window does not show up. If you can reproduce, please save logs between crashes and post them. Have you had other crashes where it shows the error reporting window?

Description
Program crashed.

Repro
Had collections screen open
Tried to open Library 

Actual Result
Program crashed

System Specs
Laptop with Windows Vista Business Service Pack 1 32-bit OS
Intel Duo Core P8400 @ 2.26 Ghz
3 Gigs RAM

Logs Attached.

TimothyLovegrove said:

George,

A bunch more crashes. Logs attached. Actually what happened is that it crashed, and I kept trying to go back and get you a screen shot of the setup, but it crashed over and over (at slightly different points) as I tried to set it up. Here's the repro of the first time:

v.4 open to a custom layout with custom guide, NTSK, and NASB95.
set all to linkset A
search "Ezra 10:2-5" in Custom Guide
Try to switch the "word for word" section from BHS/WTS 4.0 Morph to NASB95 Reverse Interlinear
crash as soon as I click "NASB95 Reverse Interlinear"

Then I kept trying to get back to that screen, and it crashed again at that point, then it would crash earlier as I set the key links, etc. I can't remember how many times it crashed. So no screen shot available, because I can't get back to that point.

Hi Timothy, we received your logs and I think the devs already fixed this issue for Beta 2. Thanks.

Hovered over reference in BDB. Program Crashed. (Program was also re-indexing at the time)
-> Log Attached

Crash while nothing obvious is happening. Since indexer continues to
crash, I rebooted system & then L4 & when it wanted to index, I
paused it for the 4 hrs. After a couple of hours sitting and not being
used, the main program, of itself, crashed. I was using L3 since I will
have to wait for an update to L4. My indexer is still sitting there in
the system tray & counting down the time until the indexer will
start again.   I'm afraid L4B3 is crashing more than L4B2. I sure
schedules are pushed, but I think L4 should be titled alpha rather than
beta. It's way too unstable at the moment. Be encouraged though. It
seems awesome to me & worth the perseverance. Keep going, I'm sure
we'll get there in the end & she'll be a super product.

David

Specs: Laptop Toshiba P30; P4 3.6 ghz; 2gb RAM; 128mb video card; running XP SP3, IE8.

Jim Fulford said:

Hovered over reference in BDB. Program Crashed. (Program was also re-indexing at the time)
-> Log Attached

Thanks for the log, looks like a new bug. Can you be specific as to what reference?

Crashed when right-clicking to add a column in Collection window. Log Attached.
(P.S. I Love the  program!! I just use this thread to keep feeding you logs of crashes. I trust this is what you want)

Opened v4B4 -- Right-Clicked Library -- Opened Library in a new tab [:)] -- Changed to detailed view -- Clicked on "Type" column header to sort by type -- Program crashed & closed -- No opportunity to send notice to Microsoft -- Log attached. (Thanks)

Jim Fulford said:

FYI...trying to type anything into the Library search box when it is in "List/Detail" view STILL hangs the program (now in Beta 4). I guess it must just be some other contributing factor on this laptop. I will not report this again (Unless it all of a sudden begins to work) - Log attached (I doubt anything was written to the Log though).

Hi Jim, thanks for the numerous crashes, I'm sorry to inform you it looks like you are closing the dialog too fast for it to write the last bit of information (the part we need!) The log files aren't containing any visible entries regarding a crash, which leads me to think that. Please give it 15-30 seconds before closing the error reporting dialog and we'll need more logs. I will make this more clear on the sticky posts