I'm getting a black bar on the top and the bottom of my slides

Andy Rainey
Andy Rainey Member Posts: 3 ✭✭
in Proclaim Forum

We have used ProPresenter in the past and are now piloting Proclaim, but with the 16:9 size of slides we are getting a black bar on the top and the bottom of the slides and can't figure out why or how to fix it. Please advise.

Thanks,

Potential Customer

Comments

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    The first thing to check is to be sure you have your presentation set to 16:9

    If you still see a black bar I assume you're using backgrounds you uploaded yourself? If so what is the original image size? If you give me an example presentation and service item name I can take a look at your group's data.

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