Visual Copy Causing Logos 6

Greetings,

I recently upgraded to Logos 6.0 and installed on both my work and home computers. When Logos is running if I either highlight text and right click and select visual copy

go to the menu and select visual copy

I get the message "Logos Bible Software has stopped working" and the program shuts down.

Since it is happening on two different machines (both running windows 8.1) it is really puzzling. Log files are attached.

6138.Logos Log Files ksm.zip

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Comments

JT (alabama24)

The logs do not appear to show a crash. Did you enable logging, start the app, allow it to crash, and the grab the logs BEFORE restarting?

Kevin Maxey

https://community.logos.com/discussion/comment/683731#Comment_683731

Well I enabled logging using the javascript file. I just started logos, tried to open Visual copy, had it crash, zipped the log files and uploaded before restarting logos. Here is the latest:

4278.Logos Log Files ksm 0839.zip

I think I am doing everything correctly

Graham Criddle

https://community.logos.com/discussion/comment/683739#Comment_683739

Well I enabled logging using the javascript file. I just started logos, tried to open Visual copy, had it crash, zipped the log files and uploaded before restarting logos. Here is the latest:

As before there is nothing on these logs that indicate a crash

Is there anything in the Windows Event viewer relating to Logos problems at the time of the crash?

JT (alabama24)

https://community.logos.com/discussion/comment/683739#Comment_683739

I think I am doing everything correctly

Does your helper app look like this and say "enabled"?

Graham Criddle

https://community.logos.com/discussion/comment/683809#Comment_683809

Hi Alabama

As far as I am aware the helper app is only available for Mac not Windows.

And a log is being generated, just doesn't have any crash information

Graham

Kevin Maxey

https://community.logos.com/discussion/comment/683809#Comment_683809

No. I used a java script I was to download to the desktop and then "run"

JT (alabama24)

https://community.logos.com/discussion/comment/683812#Comment_683812

As far as I am aware the helper app is only available for Mac not Windows.

Sorry. I confused two posts... I was helping someone earlier using a Mac.

What is meant by JAVA? Does Logos have a helper app for Windows?

Graham Criddle

https://community.logos.com/discussion/comment/683837#Comment_683837

Java is a scripting language.

There is no Logos helper app for Windows - rather we download a Java Script and run it to enable permament logging

Kevin Maxey

https://community.logos.com/discussion/comment/683743#Comment_683743

so I just ran the software on the other pc with a problem. I can see the error in the log files so I will upload that.

3857.Logos Log Files Work Computer.zip

I appreciate all the help with getting the logs uploaded and efforts to figure out what is going on.

JT (alabama24)

https://community.logos.com/discussion/comment/683846#Comment_683846

Java is a scripting language.

Yes, I know. Sorry. What I meant... is the Java Script a new procedure for Windows users?

JT (alabama24)

https://community.logos.com/discussion/comment/683848#Comment_683848

I appreciate all the help with getting the logs uploaded and efforts to figure out what is going on.

Sure thing. I think someone more experienced will need to figure this one out, but your efforts haven't been in vain... they will need to see the logs. I am curious, however, that your last set of logs didn't produce a logos.log file. That is typically what the "full fledged" techies ask for. I did notice something of interest, but have no idea what it means (Invalid window handle). I googled to see if another forum member had the same issue and couldn't find anything.

Have you tried restarting your computer?

Kevin Maxey

After hearing from Logos support I was able to confirm that the problem is related to other software that I run on both machines "Actual Window Manager" that I use to manage multiple monitors and profiles at home and work. If I exit the software then Visual Copy doesn't cause Logos to crash. Of course I then no longer have the control over the multiple screens. Having used the software for over a year and never having had any problems with any of the many things I run from video editing, audio editing, ocr, voice recognition and office software I am still puzzled about why Logos 6 and Actual Window Manager don't get along.