Visual Copy Causing Logos 6
Greetings,
I recently upgraded to Logos 6.0 and installed on both my work and home computers. When Logos is running if I either highlight text and right click and select visual copy
or
go to the menu and select visual copy
I get the message "Logos Bible Software has stopped working" and the program shuts down.
Since it is happening on two different machines (both running windows 8.1) it is really puzzling. Log files are attached.
Comments
After hearing from Logos support I was able to confirm that the problem is related to other software that I run on both machines "Actual Window Manager" that I use to manage multiple monitors and profiles at home and work. If I exit the software then Visual Copy doesn't cause Logos to crash. Of course I then no longer have the control over the multiple screens. Having used the software for over a year and never having had any problems with any of the many things I run from video editing, audio editing, ocr, voice recognition and office software I am still puzzled about why Logos 6 and Actual Window Manager don't get along.
The logs do not appear to show a crash. Did you enable logging, start the app, allow it to crash, and the grab the logs BEFORE restarting?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Well I enabled logging using the javascript file. I just started logos, tried to open Visual copy, had it crash, zipped the log files and uploaded before restarting logos. Here is the latest:
4278.Logos Log Files ksm 0839.zip
I think I am doing everything correctly
As before there is nothing on these logs that indicate a crash
Is there anything in the Windows Event viewer relating to Logos problems at the time of the crash?
so I just ran the software on the other pc with a problem. I can see the error in the log files so I will upload that.
3857.Logos Log Files Work Computer.zip
I appreciate all the help with getting the logs uploaded and efforts to figure out what is going on.
Does your helper app look like this and say "enabled"?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Hi Alabama
As far as I am aware the helper app is only available for Mac not Windows.
And a log is being generated, just doesn't have any crash information
Graham
No. I used a java script I was to download to the desktop and then "run"