Proclaim will not update
I cannot update Proclaim, "Setup was unable to download a required field" window appears. Proclaim use to let me use old version but now update is my only choice and I am unable to.
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Interesting. Have you tried a fresh install? If not, try uninstalling both Proclaim and Proclaim prerequisites, downloading a new setup file and installing. See if that helps.
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I uninstalled both then went to download proclaim and I get the same alert. Now I have nothing.
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If BITS (Background Intelligence Transfer Service) is full how do I clear it?
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Hello Tom, sorry to hear you're having difficulties with the update. This particular update is required as there are data changes to support new features. Posting the ProclaimSetup.log file found in the location below will help us diagnose further.
%TEMP%\Logos Log Files
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Logging started: 2015-01-16T22:23:48Z
DateTime ThreadID Severity Category Message
2015-01-16T22:23:48Z 0x1C28 Info Module Initializing module (version 1.26.0.521).
2015-01-16T22:23:48Z 0x1C28 Info IsMinimumWindowsVersion Current OS version: Major Version 6, Minor Version 1, Major Service Pack 1, Minor Service Pack 0
2015-01-16T22:23:48Z 0x1C28 Info IsMinimumWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 0
2015-01-16T22:23:48Z 0x1C28 Info Run Initializing with command line '"C:\Users\Admin\AppData\Local\Proclaim\ProclaimSetup.exe" '
2015-01-16T22:23:48Z 0x1C28 Info Run OS is Vista or above.
2015-01-16T22:23:48Z 0x1C28 Info IsProcessElevated Process is not elevated.
2015-01-16T22:23:48Z 0x1C28 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\Admin\AppData\Local\Temp\\Logos Log Files\'
2015-01-16T22:23:48Z 0x1C28 Info GetWorkingFolder Working folder is 'C:\Users\Admin\AppData\Local\Proclaim\'.
2015-01-16T22:23:48Z 0x1C28 Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.
2015-01-16T22:23:48Z 0x1C28 Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.
2015-01-16T22:23:48Z 0x1C28 Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Admin\AppData\Local\Proclaim\Install\'.
2015-01-16T22:23:48Z 0x1C28 Info Run No script specified on command line, downloading script.
2015-01-16T22:23:48Z 0x1C28 Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Admin\AppData\Local\Proclaim\Install\ProclaimWebScript.lbxdat'
2015-01-16T22:23:48Z 0x1C28 Info Run Downloading web script from 'http://downloads.logoscdn.com/Proclaim/Installer/1.26.0.0521/ProclaimWebScript.lbxdat', writing to 'C:\Users\Admin\AppData\Local\Proclaim\Install\ProclaimWebScript.lbxdat'.
2015-01-16T22:23:48Z 0x1C28 Info Download Creating BITS background copy manager.
2015-01-16T22:23:48Z 0x1C28 Info Download Checking for an existing copy job from a background download.
2015-01-16T22:23:48Z 0x1C28 Info Download Creating BITS job with foreground priority.
2015-01-16T22:23:48Z 0x1C28 Error IssueError Issuing exception 0x80200049: Unknown error 0x80200049 [BitsClient.cpp(126)]
2015-01-16T22:23:48Z 0x1C28 Error Download COM error '0x80200049', 'Unknown error 0x80200049
2015-01-16T22:23:48Z 0x1C28 Info LogosMessageBox Displaying message box with title 'Proclaim Setup', message 'Setup was unable to download a required file.' and an error icon.
2015-01-16T22:24:12Z 0x1C28 Info Module Terminating module, return code 2.0 -
Thanks for the log. Our installer guy is looking into it right now. I'll get back to you shortly.
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Tom Sersen said:
If BITS (Background Intelligence Transfer Service) is full how do I clear it?
What gave you the hint that this was the issue? The error code from the setup log indicates this is indeed the issue. There is a tool called BITSAdmin that should be available in PowerShell if you run as admin. From there you can list all the jobs and see what is piling up.
> bitsadmin /list /allusers
at this point you can clear the hanging jobs or take the appropriate action. Interested to hear what you find.
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I am having no success
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I found the list but how do I clear them?
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Were you able to run the BITSAdmin command? You can call Logos customer service and they should be able to walk you through the steps. Proclaim uses the same installer technology as Logos desktop so they should be familiar technology.
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I found the list of jobs but how do I clear them?
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Tom Sersen said:
I found the list but how do I clear them?
You can use a command like the following to reset all jobs but I'd be interested what they were first as it will potentially affect other applications.
> bitsadmin /Reset /AllUsers
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Any luck? I'll be monitoring the forums all weeknd if I can help.
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Yes, thank you. I called in and someone helped me reset all those bits jobs. Proclaim is now re-installed and I am already working on tomorrows service. Very big thank you!
Tom
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Great news! Sorry for the disruption.
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I just had the same issue (Windows 8). Thankfully a reboot has solved it...
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