Proclaim crashes during live presentation- memory error

program keeps crashing because of some sort of memory issue.

when program is working properly memory usage is between 200,000k- 400,000k in task manager

then it starts climbing till it crashes. please help

Program Version: 1.25 (1.25.0.0406)
Windows Version: 6.1.7601.65536
Time: 2014-11-16 12:36:07 -06:00 (2014-11-16T18:36:07Z)
Installed memory: 8,061 MB
Install path: C:\Users\Lighthouse Media\AppData\Local\Proclaim\System\Proclaim.exe
Free install space: 68,873 MB
Temp path: C:\Users\Lighthouse Media\AppData\Local\Temp\
Free temp space: 68,873 MB

Program Version: 1.25 (1.25.0.0406)
Time: 2014-11-16 12:36:07 -06:00 (2014-11-16T18:36:07Z)
Failed to create BitmapFrame.
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Imaging.BitmapSource.CreateCachedBitmap(BitmapFrame frame, BitmapSourceSafeMILHandle wicSource, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, BitmapPalette palette)
at System.Windows.Media.Imaging.BitmapFrameDecode.FinalizeCreation()
at System.Windows.Media.Imaging.BitmapFrameDecode..ctor(Int32 frameNumber, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, BitmapDecoder decoder)
at System.Windows.Media.Imaging.BitmapDecoder.SetupFrames(BitmapDecoder decoder, ReadOnlyCollection`1 frames)
at System.Windows.Media.Imaging.BitmapDecoder.Initialize(BitmapDecoder decoder)
at System.Windows.Media.Imaging.BitmapDecoder..ctor(SafeMILHandle decoderHandle, BitmapDecoder decoder, Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, Boolean insertInDecoderCache, Boolean isOriginalWritable, Stream uriStream, UnmanagedMemoryStream unmanagedMemoryStream, SafeFileHandle safeFilehandle)
at System.Windows.Media.Imaging.JpegBitmapDecoder..ctor(SafeMILHandle decoderHandle, BitmapDecoder decoder, Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, Boolean insertInDecoderCache, Boolean originalWritable, Stream uriStream, UnmanagedMemoryStream unmanagedMemoryStream, SafeFileHandle safeFilehandle)
at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy, Boolean insertInDecoderCache)
at System.Windows.Media.Imaging.BitmapFrame.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
at System.Windows.Media.Imaging.BitmapFrame.Create(Uri bitmapUri, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
at Libronix.Utility.Windows.BitmapSourceUtility.<>c__DisplayClass9.<CreateThreadAffinedFromLocalUri>b__8()
at Libronix.Utility.Windows.BitmapSourceUtility.NullIfFailedCreation[T](Func`1 fn)

Program Version: 1.25 (1.25.0.0406)
Time: 2014-11-16 12:36:07 -06:00 (2014-11-16T18:36:07Z)
Failed to decode image.
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Imaging.BitmapSource.CreateCachedBitmap(BitmapFrame frame, BitmapSourceSafeMILHandle wicSource, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, BitmapPalette palette)
at System.Windows.Media.Imaging.CachedBitmap.FinalizeCreation()
at System.Windows.Media.Imaging.CachedBitmap.EndInit()
at System.Windows.Media.Imaging.CachedBitmap..ctor(BitmapSource source, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption)
at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()

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Scott Alexander

program keeps crashing because of some sort of memory issue.

when program is working properly memory usage is between 200,000k- 400,000k in task manager

then it starts climbing till it crashes. please help

This can happen on Windows machines due to a memory leak in the video driver, especially if your presentation includes videos. First I would make sure your system is completely up to date with the latest drivers. If the issue persists you can use the workaround described here - https://community.logos.com/forums/t/91925.aspx