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    • 7.18 SR-1 (7.18.0.0020) is Now Available

    Member, Logos Employee Posts: 4,597
    edited November 2024 in English Forum

    To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.

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    How to Enable and Submit Log Files

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    Comments

    • Member Posts: 335 ✭✭

      Thanks. I have it. And now, like others, I get a sync error.

      It goes away when I open a layout, but returns when I go back to the home page. Tried closing and reopening, no joy.

      A number of people in other threads are having this problem since this update.

      Win10 home; 32GB RAM; i7 - 10700 CPU @ 3. 80 GHz (10th gen, 8 cores); GTX 950 Video Card (2GB); SSD


    • Member Posts: 596 ✭✭✭
      Dan Phillips

      I'm using Windows 8. Since updating to 7.18 SR-1, every time when I want to start Logos, Windows will give me this notice:

      "Do you want to allow the following program to make changes to this computer:

      Program name    : Logos Bible Software

      Verified publisher: Faithlife Corporation

      If I click on the "YES", Logos will start up, but with sync error

      If I click on the "NO", Logos will start up, and synchronization is just fine

       

    • Administrator, Logos Employee Posts: 12,123
      Leo Wee Fah

      Leo Wee Fah said:

      If I click on the "YES", Logos will start up, but with sync error

      Can you post logs?

    • Member Posts: 596 ✭✭✭

      I tried to enable logging (this is my first time), and noticed that the sync is working fine. So I re-started Logos without holding the CTRL, and the sync seems to be working fine too... may be Faithlife has done something?

      Thanks

    • Member Posts: 335 ✭✭

      And today I still have sync error. Looking here hoping for answers I started with Ctrl pressed, which made me log in. Did. Still a sync error.

      Win10 home; 32GB RAM; i7 - 10700 CPU @ 3. 80 GHz (10th gen, 8 cores); GTX 950 Video Card (2GB); SSD


    • Administrator, Logos Employee Posts: 12,123
      Leo Wee Fah

      Leo Wee Fah said:

      I'm using Windows 8. Since updating to 7.18 SR-1, every time when I want to start Logos, Windows will give me this notice:

      "Do you want to allow the following program to make changes to this computer:

      Do you still get this prompt on every startup?

      If so, please right-click on the Logos shortcut, choose Properties, check the Compatibility tab and ensure it's not running in Compatibility mode.

    • Member Posts: 596 ✭✭✭
      Bradley Grainger (Logos)

      No, it's not on compatibility mode

    • Member Posts: 335 ✭✭

      I am still having the synchronization error.

      Win10 home; 32GB RAM; i7 - 10700 CPU @ 3. 80 GHz (10th gen, 8 cores); GTX 950 Video Card (2GB); SSD


    • Member Posts: 494 ✭✭

      I am also getting the UAC window each time I start Logos after installing 7.18 SR-1. I am not in Compatibility Mode. Log files attached  4885.LogosLog-10-20-2018.zip

    • Member Posts: 494 ✭✭

      Any word on this issue? 

    • Administrator, Logos Employee Posts: 12,123

      Bill Cook said:

      I am also getting the UAC window each time I start Logos after installing 7.18 SR-1. I am not in Compatibility Mode. 

      Can you follow the diagnostics steps I gave here to help narrow down the issue? https://community.logos.com/forums/p/173416/1000939.aspx#1000939 

    • Administrator, Logos Employee Posts: 12,123
      Leo Wee Fah

      Leo Wee Fah said:

      I'm using Windows 8. Since updating to 7.18 SR-1, every time when I want to start Logos, Windows will give me this notice:

      "Do you want to allow the following program to make changes to this computer:

      We believe we've identified the cause of this problem and will have a fix in the next version.

    • Member Posts: 335 ✭✭
      https://community.logos.com/discussion/comment/1000941#Comment_1000941

      I will. I'd like this to go away.

      Sorry, there was a problem with your last request!

      Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too.

      Win10 home; 32GB RAM; i7 - 10700 CPU @ 3. 80 GHz (10th gen, 8 cores); GTX 950 Video Card (2GB); SSD


    • Member Posts: 596 ✭✭✭
      https://community.logos.com/discussion/comment/1000948#Comment_1000948

      Bradley Grainger (Faithlife) said:

      We believe we've identified the cause of this problem and will have a fix in the next version.

      Thank you....

    • Member Posts: 335 ✭✭
      https://community.logos.com/discussion/comment/1000948#Comment_1000948

      Is that going to address the problem I'm reporting?

      Win10 home; 32GB RAM; i7 - 10700 CPU @ 3. 80 GHz (10th gen, 8 cores); GTX 950 Video Card (2GB); SSD


    • Administrator, Logos Employee Posts: 12,123
      https://community.logos.com/discussion/comment/1001185#Comment_1001185

      Daniel J. Phillips said:

      Is that going to address the problem I'm reporting?

      No; we were discussing the UAC prompt.

      Please start a new thread describing your problem and post logs.

    • Member Posts: 2,838 ✭✭✭✭

      Logos seems slow and choppy since the last update. Even simple tasks like scrolling in a resource is choppy. I don't know what more info I can provide but Logos just seems less responsive when you scroll or click on things or open resources.

    • Member, Logos Employee Posts: 4,597
      https://community.logos.com/discussion/comment/1000208#Comment_1000208

      Leo Wee Fah said:

      I'm using Windows 8. Since updating to 7.18 SR-1, every time when I want to start Logos, Windows will give me this notice:

      "Do you want to allow the following program to make changes to this computer:

      Program name    : Logos Bible Software

      Verified publisher: Faithlife Corporation

      If I click on the "YES", Logos will start up, but with sync error

      If I click on the "NO", Logos will start up, and synchronization is just fine

       

      Lee,

      This should now be fixed in 7.19.

      How to Enable and Submit Log Files

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