Bought 3 Packages, would I get 3 Mobile Ed Courses?

Chris K
Chris K Member Posts: 223
edited November 21 in English Forum

I bought 3 different Base Packages today.  Each of them come with a "Choose Your Own" Mobile Ed Course.

Does that mean I will get 3 different courses, or was that considered Dynamically priced?

I bought one package over the phone, and later when I bought the other two, I noticed it was still on the "New to Me" features, so it would seem like I should get 3 different courses?

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  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I bought 3 different Base Packages today.  Each of them come with a "Choose Your Own" Mobile Ed Course.

    Does that mean I will get 3 different courses, or was that considered Dynamically priced?

    I bought one package over the phone, and later when I bought the other two, I noticed it was still on the "New to Me" features, so it would seem like I should get 3 different courses?

    No, you will only get one course. So it shouldn't have shown in "New to Me". If it did, it's a bug (though not one that happened to me). If you're not happy with that, I'm sure Customer Services will be able to help.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Into Grace
    Into Grace Member Posts: 692

    It's disapointing. Each base package should come with the option to chose a mobile ed course of your choice. 

    http://www.TrinityExamined.com

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    It's disapointing. Each base package should come with the option to chose a mobile ed course of your choice. 

    If that was the case, everyone buying Collector's would buy Silver, then Gold, then Platinum then Diamond, then Portfolio, then Collectors, and end up with six MobileEd course. Those buying Ultimate could end up with 40! That was never Faithlife's intention.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Deacon Steve
    Deacon Steve Member Posts: 1,047

    Is the free Mobile Ed course available for Verbum base package purchases?

  • Myke Harbuck
    Myke Harbuck Member Posts: 1,646

    Is the free Mobile Ed course available for Verbum base package purchases?

    I do not think so. Mobile Ed courses appear to be for Logos packages only. Sorry. 

    Myke Harbuck
    Lead Pastor, www.ByronCity.Church
    Adjunct Professor, Georgia Military College

  • Mattillo
    Mattillo Member Posts: 6,114 ✭✭✭
  • Jennifer Grisham (Logos)
    Jennifer Grisham (Logos) Member, Logos Employee Posts: 30

    Mattillo, once you've got your new Logos 8 package, you'll receive an email with instructions on how to redeem your course.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    How do you redeem the free course?

    I think the purchase emails are going out very slowly. I've not had one from a purchase I made hours ago.

    But you can just go here: https://www.logos.com/redeem-course 

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    Mattillo, once you've got your new Logos 8 package, you'll receive an email with instructions on how to redeem your course.

    To add to what Jennifer said, the redemption instructions are included in the "Thank you for your order..." email.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Mattillo
    Mattillo Member Posts: 6,114 ✭✭✭

    Thank you all!  Never would have noticed that in my receipt

  • MJ. Smith
    MJ. Smith Member, MVP Posts: 53,039 ✭✭✭✭✭

    I think the purchase emails are going out very slowly

    Interesting - mine was quite quick.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I think the purchase emails are going out very slowly

    Interesting - mine was quite quick.

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled. Weird.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Michael S.
    Michael S. Member Posts: 674

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled.

    Mark, if you dont mind sharing, what did you purchase in v8?

  • Armin
    Armin Member Posts: 1,501 ✭✭✭

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled. Weird.

    Hi Mark,

    Did you cancel pre-pubs as some of them are included in the base packages?

    Armin

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled.

    Mark, if you dont mind sharing, what did you purchase in v8?

    I went for Ultimate in the end. I was fortunate that past purchases meant I could upgrade to Ultimate for about the retail cost of Platinum — and, I discovered, I’d be saving about $500 in pre-pubs I could cancel. (Logos is also tax-deductible in the UK, so the actual cost to me is quite a bit lower than that.)

    I was assuming I would mix and match from the various streams, as I did with L7. However, I didn’t because:

    • With L7, I found myself needing to update to higher packages after the initial sales window, to get resources I didn’t know I needed earlier. I figured that if I did the same with L8 that could end up costing me a few hundred dollars as the 25% discount only applies to the first purchase.
    • I hoped that Ultimate might offer a slightly better discount than buying everything separately, although there’s no way of knowing that.
    • Buying this way saves a LOT of time doing math and comparing packages - which I don’t mind doing if it reduces costs substantially, but I wasn’t convinced it would.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled. Weird.

    Hi Mark,

    Did you cancel pre-pubs as some of them are included in the base packages?

    Armin

    Yes, although strictly speaking that wasn’t necessary as they would auto-cancel.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Fr Devin Roza
    Fr Devin Roza Member, MVP Posts: 2,409

    I think the purchase emails are going out very slowly

    Interesting - mine was quite quick.

    I’ve had no Logos 8 announcement email either — but I have had confirmations of all the pre-pubs I’ve cancelled. Weird.

    Look in the email purchase receipt which should have been sent out immediately on purchase. They've hidden the free Mobile Ed course info in there... [:)]

  • Armin
    Armin Member Posts: 1,501 ✭✭✭

    Look in the email purchase receipt which should have been sent out immediately on purchase. They've hidden the free Mobile Ed course info in there... Smile

    Oh thanks. I completely missed this.

  • Robert M. Warren
    Robert M. Warren Member Posts: 2,452 ✭✭✭

    It's disapointing. Each base package should come with the option to chose a mobile ed course of your choice.

    Which would have been quite sweet, as I picked up Std Silver for ~$20 after other purchases. A little too nice, I guess.

    BTW, not every product on the list linked in the email is eligible. The Greek bundle listed doesn't get the discount, even though it's on the subset list. Maybe that would have been expecting a bit much, also. Maybe I misread; that's been known to happen.

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    BTW, not every product on the list linked in the email is eligible. The Greek bundle listed doesn't get the discount, even though it's on the subset list.

    Bundles aren't eligible, and shouldn't be appearing on the list of individual courses to choose from.

    Are you sure you were looking at the list of L8 Mobile Ed redeemable courses? I just checked and didn't see any bundles (Greek or otherwise) among those 205 courses we can choose from.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Robert M. Warren
    Robert M. Warren Member Posts: 2,452 ✭✭✭

    Are you sure you were looking at the list of L8 Mobile Ed redeemable courses?

    Yes, thanks. I read that bundles aren't included in the choice. Yet, I looked at https://www.logos.com/redeem-course and woot, there it is.

    I wound up getting the Hebrews book course, which wasn't on the redeem list, but per instructions, I looked at the overall site.

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile

  • Rick Ausdahl
    Rick Ausdahl Member Posts: 1,702 ✭✭✭

    How do you redeem the free course?

    I think the purchase emails are going out very slowly. I've not had one from a purchase I made hours ago.

    But you can just go here: https://www.logos.com/redeem-course 

    Mark, thank you for posting this link.  I placed my order and ran through the update yesterday, but I still haven't received an email acknowledging the order and providing the link.  Come to think of it, I'm a FL Connect subscriber but haven't yet received the email about the free upgrade either.  I suppose the Faithlife system is a wee bit overwhelmed.
  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    I wound up getting the Hebrews book course, which wasn't on the redeem list, but per instructions, I looked at the overall site.

    Interesting, Robert. I saw the Hebrews course, but not the Greek bundle. I suppose FL is continuing to make changes to that web page, to more accurately reflect all the individual courses which are meant to be eligible.

    Either way, it's a great deal, given how much we got to save on the course of our choice. Glad it all worked out for you!

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!