Missing Video for QuickStart course

Bob Soule
Bob Soule Member Posts: 445
edited November 21 in English Forum

"Getting Read to Study Survey the Desktop" seems to be missing. I get the following screen...

All others I have tried seem to work ok.

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Comments

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    "Getting Read to Study Survey the Desktop" seems to be missing. I get the following screen...

    Sorry for the inconvenience, Bob!

    The QuickStart for Logos 8 resource was updated today. I just tried the updated resource, but can't watch that particular video, either.

    Hang in there, and we'll let you know when it's fixed!

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Kyle G. Anderson
    Kyle G. Anderson Member, Logos Employee Posts: 2,202
    https://community.logos.com/discussion/comment/1004811#Comment_1004811

    I'm sorry Bob and Petah. We're also in the dreaded "I can't reproduce this territory."

    Step 1: are you on a Mac or a PC

    Step 2: could you point me to your resource version. You should be able to find it on the "about" the resource screen.

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636
    https://community.logos.com/discussion/comment/1004832#Comment_1004832

    I'm running Logos 8.0 (8.0.0.0562) on macOS 10.14 (18A389)

    LLS:QUICKSTARTL8
    2018-10-29T23:35:48Z
    QUICKSTARTL8.logos4

    The other videos are fine, as Bob mentioned.

    Here's a snippet from the LogosError.log:

    Program Version: 8.0 (8.0.0.0562)
    Time: 2018-10-30 14:50:30 -04:00 (2018-10-30T18:50:30Z)
    Movie resource error ((null):0): (null)

    Program Version: 8.0 (8.0.0.0562)
    Time: 2018-10-30 14:50:30 -04:00 (2018-10-30T18:50:30Z)
    Movie resource error (com.logos.mediaresourcemoviearticlecontroller.error:0): We couldn’t access the media you’re trying to play. Please verify that you are not working offline. For more help troubleshooting this issue please visit our support page.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭
    https://community.logos.com/discussion/comment/1004832#Comment_1004832

    We're also in the dreaded "I can't reproduce this territory."

    I've reported similar problems in the past.

    In my case the issue was that when I first attempted to play the video I got a server error. Logos then cached the server error and therefore never retried the download. I'm not sure my bug report was properly understood.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Willy Arnold
    Willy Arnold Member Posts: 97
    https://community.logos.com/discussion/comment/1004837#Comment_1004837

    I had a problem with the audio dropping out in one of the videos.  It may have been that one.  Maybe the pulled it temporarily until they could get it fixed.  It seems to be working now. 

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636
    https://community.logos.com/discussion/comment/1004858#Comment_1004858

    I tried exiting Logos, deleting the WebCache folder, then restarting the program. Same error as before.

    The Logos.log doesn't seem to add anything helpful:

    018-10-30 15:24:46.1272 |  INFO | 1 | MediaResourceDisplay | Navigating from article 2 to 3 (Display Article: Article=ART003|Resource=LLS:QUICKSTARTL8|Version=2018-10-29T23:35:48Z) 

    2018-10-30 15:24:46.2334 |  INFO | 1 |  PanelViewModel | Got panel settings for History: Id=LLS:QUICKSTARTL8|Position=Article%3dART003%7cArticleLength%3d16%7cContext%3d%2520%2520%2520%2520%2520%2520%2520%2520%2520%2520%7cOffset%3d0%7cOffsetInContext%3d0%7cResource%3dLLS:QUICKSTARTL8%7cVersion%3d2018-10-29T23:35:48Z 

    2018-10-30 15:24:48.2030 | ERROR | 1 | ApplicationUtility | Movie resource error ((null):0): (null) 

    2018-10-30 15:24:48.2174 | ERROR | 1 | ApplicationUtility | Movie resource error (com.logos.mediaresourcemoviearticlecontroller.error:0): We couldn’t access the media you’re trying to play. Please verify that you are not working offline. For more help troubleshooting this issue please visit our support page.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Bob Soule
    Bob Soule Member Posts: 445
    https://community.logos.com/discussion/comment/1004832#Comment_1004832

    It happens on both my iMac running Mojave and my Laptop running High Sierra.

  • Kyle G. Anderson
    Kyle G. Anderson Member, Logos Employee Posts: 2,202
    https://community.logos.com/discussion/comment/1004930#Comment_1004930

    Thanks for the report. It looks like the issue is related to Macs and not PC. There are likely a couple of issues at play. The trouble is related to pulling the new file on the server. I'll be looking into this more.

  • James H. Schafer
    James H. Schafer Member Posts: 167 ✭✭
    https://community.logos.com/discussion/comment/1004930#Comment_1004930

    I note that the sound drops out when Mo gets to "Docs" and then it cranks back up when he gets to "Guides" after that the sound is fine.

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