Good News! Logos 8 features have been added to your Faithlife Connect account.

Faithlife Connect Subscribers,

Logos 8 is here!

You can start using the new features before anyone else. Sign in to get the new features to your account. You’ll be asked to check out, but there will be no charge to you.

A Big Change to Notes

As a Faithlife Connect subscriber, ordinarily you’d get a major update like this automatically. However, there are big changes to the Notes tool in this release, so we’re giving you a chance to opt in to see the improvements we’ve made.

We think you’ll agree with one Logos 8 beta tester who said, “I love the new notes system—it is faster, allows you to quickly find and organize your notes, and it's all around more powerful.”

On November 5, we’ll migrate all Connect subscribers to the new Logos 8 features.

Go to https://logos.com/8 to learn more details about all of the exciting features of Logos 8.

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Comments

Timothy Jang

Hi Jake,

I removed the Mobile ed course from my cart by mistake, which was added by clicking Sign in in your post. I am trying to add it to the cart again by clicking it to no avail. Am I missing something? Would you help me out?

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/1003213#Comment_1003213

Hi Jake,

I removed the Mobile ed course from my cart by mistake, which was added by clicking Sign in in your post. I am trying to add it to the cart again by clicking it to no avail. Am I missing something? Would you help me out?

I didn't see the Mobile Ed course. Now I'm curious if I deleted it by mistake also.

Rodney Phillips

https://community.logos.com/discussion/comment/1003213#Comment_1003213

When I click your link (I am already signed in) it just takes me to an empty shopping Cart?

SineNomine

Verbum Now subscribers also get automatic access.

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1003222#Comment_1003222

When you say you are having issues and somehow removed a Mobile Ed course. Are you saying...

a. you selected it > went to cart > deleted it?

b. you did "a" and now the problem is you can't re-add it?

c. Adding a course is not working for you?

Ted Harms

https://community.logos.com/discussion/comment/1003255#Comment_1003255

I also am getting an empty cart when I log in.

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1003311#Comment_1003311

Thank you all for your feedback. I'm notifying customer support of the issue. I'll update when this has been fixed. Thanks for you patience in the meantime.

Connect Team

Ted Harms

https://community.logos.com/discussion/comment/1003350#Comment_1003350

Thank so much Jake

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1003354#Comment_1003354

You are very welcome!

JFritschJr

https://community.logos.com/discussion/comment/1003350#Comment_1003350

I also see an empty cart. Any update on this?

Steven New

https://community.logos.com/discussion/comment/1004024#Comment_1004024

Do Faithlife Connect Users get the free mobile course as well?

PetahChristian

https://community.logos.com/discussion/comment/1004216#Comment_1004216

Do Faithlife Connect Users get the free mobile course as well?

Yes, if you purchase a Silver library (or higher).

Luuk Dondorp

https://community.logos.com/discussion/comment/1003515#Comment_1003515

Hi Jake,

I removed all other stuff from the cart execpt the Logos 8 because I thought the other stuff was a mistake.

I read now in these forums that this was by purpose. When I click on the link in the mail it now shows me the order info.

Is it somehow possible to correct this for me.

Thanks!

Rodney Phillips

https://community.logos.com/discussion/comment/1004222#Comment_1004222

Still got the empty Cart too.. Thanks!

Robert Peters

https://community.logos.com/discussion/comment/1004454#Comment_1004454

For some reason it is not working. Its says card declined

Rodney Phillips

https://community.logos.com/discussion/comment/1004462#Comment_1004462

This address worked for me

Casey Jones:

I see the Logos 8 announcements, but no links except for one that takes me to the regular Logos 8 sales page.

Casey, as a Faithlife Connect user, you'll be upgraded automatically to Logos 8 on Nov. 5. However, you can opt into the upgrade by purchasing a free order from: https://store.faithlife.com/buy/169069.

Robert Peters

https://community.logos.com/discussion/comment/1004470#Comment_1004470

Any update on this fix?

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1004575#Comment_1004575

For anyone that is having the following problems:

1. Your card isn't working.

2. You accidentally emptied your cart and would like to still receive the early access to Logos 8 features.

3. You followed the instructions and still cannot get access to the early features or courses.

Please do the following:

Email support@faithlife.com. Please note: due to the amount of activity and excitement around Logos 8, there may be a slight delay in a response. We thank you for your patience in the meantime.

Please keep us updated in this thread if you're problem is still not solved in the next few days.

Thank you,

The Connect Team

JohnB

https://community.logos.com/discussion/comment/1004667#Comment_1004667

I clicked on the link on my email and was taken to my shopping cart and was faced with a charge of $3,000 for the upgrade.

I did NOT click this - I am on my spare credit card that has a limit of £1,500!!

Then I got an email stating that the email was a mistake and giving me a $25 credit.

I checked my Faithlife Connect Essentials - No library (formerly Logos Now) account which confirmed that my account was still valid and paid up.

As the paid full features upgrade for me is only $131.36 what is going on?????

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1004777#Comment_1004777

Hey John -- I did submit a request on your behalf. Please reach out to support@faithlife.com as well. We'll get you taken care of. Thank you.

JohnB

https://community.logos.com/discussion/comment/1004794#Comment_1004794

I have just sent off an email.

Have a nice quiet day [;)]

Orville J Erickson

https://community.logos.com/discussion/comment/1004777#Comment_1004777

John

I ran into same thing at first, then realized I was not actually logged into my Logos/Faithlife account in my browser. When I logged in, suddenly the $3000 changed to $0.00. I completed the transaction and had my update within a couple minutes. YMMV!

JohnB

https://community.logos.com/discussion/comment/1004826#Comment_1004826

Thanks very much Orville.

I tried 3 or 4 times not thinking about that as my browser is always signed in to Logos. After your message I clicked again and it was not $0.00 as you said.

Go figure!!

Now to check out v8!!

Orville J Erickson

https://community.logos.com/discussion/comment/1004828#Comment_1004828

Excellent - I hope you are as pleased as I have been so far!

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1004829#Comment_1004829

Glad to hear it!!

JohnB

https://community.logos.com/discussion/comment/1004831#Comment_1004831

Sure I will Orville. Just re-starting now!!

Ward Walker

I am missing something; I have L7 Diamond and am a legacy Logos Now / FL Essentials subscriber.

I tried the link you gave, but it took me to an empty shopping cart.

My W10 L7 application says there are no updates when I "Update Now". Should I be seeing a download for the L8 client, or can I only use the L8 features via Logos Cloud?

Quite confused, despite reading the blog, forum, and chatting with a sales rep.

Mark Smith

https://community.logos.com/discussion/comment/1005250#Comment_1005250

Quite confused, despite reading the blog, forum, and chatting with a sales rep.

You can't update from within L7.

You should have received an email yesterday from Logos/Faithlife with the title "Good News! Logos 8 features have been added to your Faithlife Connect account". There is a link on that email that will get you started on L8. Could you check to see if you have it or if it got caught in your SPAM filter?

If you don't have or can't find the email, others are having the problem you are, so someone from Faithlife will have to see if they can help you directly.

Take a look at Jake's post at the top of this page for an email you can also reach out to.

On November 5 all Connect members will be transitioned to L8, so if nothing else happens, you'll have L8 by Monday.

Ward Walker

https://community.logos.com/discussion/comment/1005258#Comment_1005258

Thank you for the tip; I found that email in junk.

The link it gave me put me in a store, but it wants to charge me $3k for the l8 download.

i think I need customer svc help.

Mark Smith

https://community.logos.com/discussion/comment/1005277#Comment_1005277

Thank you for the tip; I found that email in junk.

The link it gave me put me in a store, but it wants to charge me $3k for the l8 download.

i think I need customer svc help.

One user above stated:

If that isn't the problem, Jake suggested support@faithlife.com as an option.

(There are a number of others who have experienced the same thing, posting on different threads. I think through earlier today, FL had taken care of all of them.)

Jake Press (Faithlife)

Quick update: The link in this post should go to https://store.faithlife.com/buy/169069 this link supports the correct SKU that is added to the cart to give you the benefit promised above. Excuse the incorrect link . Let me know if this has fixed any of the problems you had. You may also look for the email that was sent with the same Subject line. It will include the link that takes you to correct destination as well.

Thank you!

The Connect Team

Robert Peters

https://community.logos.com/discussion/comment/1005438#Comment_1005438

Quick update: The link in this post should go to https://store.faithlife.com/buy/169069 this link supports the correct SKU that is added to the cart to give you the benefit promised above. Excuse the incorrect link . Let me know if this has fixed any of the problems you had. You may also look for the email that was sent with the same Subject line. It will include the link that takes you to correct destination as well.

Thank you!

The Connect Team

Nope still same problem. For some reason i did not get an email yet.

Ward Walker

https://community.logos.com/discussion/comment/1005279#Comment_1005279

Perfect help—I hadn’t noticed that I wasn’t still signed in. I did, and the price was discounted to zero. I’m waiting for the email with the download link now!

thank you—-the forums are still the place to go for great help!

Michael Sullivan

https://community.logos.com/discussion/comment/1005637#Comment_1005637

When I use the above link, it says that I am signed in, but asks for a payment of $3000.

JohnB

https://community.logos.com/discussion/comment/1005663#Comment_1005663

Greetings

You are not the only one. For some reason it thinks that you are not logged in with your logos ID

Mine shifted by itself but if you can try logging in from the shopping basket it will change to $0.00

JohnB

https://community.logos.com/discussion/comment/1005637#Comment_1005637

Perfect help—I hadn’t noticed that I wasn’t still signed in. I did, and the price was discounted to zero. I’m waiting for the email with the download link now!

thank you—-the forums are still the place to go for great help!

if you have bought it for 0.00 now then try putting update now in the command box on your logos. With mine it found that I was lacking an upgrade and upgraded me.

Michael Sullivan

https://community.logos.com/discussion/comment/1005668#Comment_1005668

Signing in from the cart didn't work either. It still shows $3000. I guess I have to wait until the email.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1005702#Comment_1005702

If you have an active Connect subscription, you should now be able to get the update SKU for free. Please let me know if you continue to have any issues.

Michael Sullivan

https://community.logos.com/discussion/comment/1005775#Comment_1005775

Thank you Celeste. You must have done something on your end because it worked now. 😃

Ernesto Ochoa

Hi. Is Workflow Editor available with Faithlife Connect Starter?

Graham Criddle

https://community.logos.com/discussion/comment/1010618#Comment_1010618

Hi. Is Workflow Editor available with Faithlife Connect Starter?

No. To get the Workflow Editor with a Connect subscription you need a minimum of Essentials

Ernesto Ochoa

https://community.logos.com/discussion/comment/1010636#Comment_1010636

Ok. Thanks for responding. [Y]

Matt Hamrick

This is why I will keep my subscription going. The sole reason is the upgrade to Logos 7 and Logos 8 on the first day.

Jake Press (Faithlife)

https://community.logos.com/discussion/comment/1011629#Comment_1011629

Awesome! We're glad you're enjoying Connect!