FIXED - Logos 8 fresh install crashes everytime I search

Searching everything includes some sections that only appear when online. Hence, one troubleshooting idea is changing Program Settings for Use Internet to No followed by restarting Logos then attempt an everything search.

Keep Smiling [:)]

Joseph Fisher

https://community.logos.com/discussion/comment/1014503#Comment_1014503

Hi,

Great idea.

All these things narrow it down just a little bit every time.

Thank you!

I set the internet to no in Logos and restarted.

After setting search to Everything and searching it crashed.

This time I clicked view details on the error message.

Here is what is said:

Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   Logos.exe
Problem Signature 02:   8.0.0.591
Problem Signature 03:   5be5cf64
Problem Signature 04:   PresentationCore
Problem Signature 05:   4.7.2558.0
Problem Signature 06:   59d41c30
Problem Signature 07:   11b
Problem Signature 08:   2e
Problem Signature 09:   System.IO.FileFormatException
OS Version:   6.1.7601.2.1.0.256.1
Locale ID:   1033
Additional Information 1:   4f03
Additional Information 2:   4f036ad49339ebc5c9d1a77f47e17743
Additional Information 3:   95bd
Additional Information 4:   95bd9388a0dfcd2ec91f6ce59b091eb8

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Joseph Fisher

https://community.logos.com/discussion/comment/1014512#Comment_1014512

That line looked interesting that says:

Problem Signature 09: System.IO.FileFormatException

So I googled it and found someone who got that error in Logos 6 and resolved it by installing a Windows 7 Platform Update

https://www.logos.com/support/logos6/windows/crash-opening-panel

It is an 11MB file from Microsoft.

Downloaded. Going to try installing it now.

Joseph Fisher

https://community.logos.com/discussion/comment/1014513#Comment_1014513

That worked! Search everything works! Thank you all and most of all thank God!

https://www.logos.com/support/logos6/windows/crash-opening-panel

Solution: Update the Install Platform Update for Windows 7 SP1

Install the "Platform Update for Windows 7 SP1" to fix the problem.

https://support.microsoft.com/en-us/kb/2670838