I've been paying $20/month for over two years and suddenly you took away all the books I use most often and have the most work invested in. All my highlights gone. No warning was given. I found out while trying to do sermon prep.
And on top of this, I was explicitly told on the phone with customer support that they wouldn't do this sort of thing, which is the only reason I decided on the subscription.
I sent an email to customer service over a week ago and still haven't heard anything back.
Is this company for real?