Bug: My tags not syncing
I have Logos 8 installed on three different machines (all Mac OS 10.13.6). I have added my tags on two different machines, but none of them sync to other Logos applications. I have given it several weeks. I have started them all up with having to login afresh. What would help to get them syncing again?
I can upload log files. But I'd like to know from which machine? One I have added my tags? should I do anything else while the logging is running?
Thanks for any help!
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First, I'd need to know what you are adding the mytags to.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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In the library to resources/books
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Your not apt to like my answer but...
- triple check that you are logged into the same account - it appears that you have checked
- triple check that all installations are set to use the internet - it appears that you have checked
- check if a collection using the missing tag, picks up the resource even though you can't see the tag. If it does, it is simply a display problem. Report as a bug.
- a) triple check that some other item e.g. a note is synced - if not assume that the problem requires a Logos tech so give them a call
b) if it is, assume that it is a bug in the library, report it as such and call a Logos tech
Sorry I don't have a quick and easy fix.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Thanks MJ. Smith
1. Checked
2. Checked
3. The collection does not pick it up
4. Notes and highlights sync instantly, as do new collections and guides.It appears that when I add a tag to a resource, that the syncing wheel turns, but somehow it does not download them on the other machines. But if I search for mytag:_ on the mobile app, it finds it.
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Yes, I think you'll have to call in the big guns ... I suspect data corruption but have no reasonable way of checking which machine or server is most likely the culprit.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Schumitinu said:
But if I search for mytag:_ on the mobile app, it finds it.
This is an interesting detail
This suggests that "up sync" of tags is working - otherwise the mobile apps wouldn't find them - but "down sync" - from the cloud to desktop isn't
It would be interesting to see logs from one of the Mac machines.
Please enable diagnostic logging as per https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac
Then start Logos, click the sync button, and when it has finished syncing stop Logos and upload logs in a reply to this thread (using the paperclip icon)
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Thanks Schumitinu
I can't see any notification of any tag / sync related issue.
Hopefully someone from Faithlife will be able to comment further
Graham
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Schumitinu said:
Thanks Graham,
here is the log file:
Anything to do with an Urdu bible which may be LLS:SL_UR_BI_URDERV? Paste the full LLS.... name into GO/Command box to get its title.
Dave
===Windows 11 & Android 13
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Dave Hooton said:
Anything to do with an Urdu bible which may be LLS:SL_UR_BI_URDERV? Paste the full LLS.... name into GO/Command box to get its title.
Dave, this is the ERV: Urdu Bible. It opens up fine. So I'm not sure why it would flag up in the log file and whether it has anything to do with mytags?
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Schumitinu said:
Dave, this is the ERV: Urdu Bible. It opens up fine. So I'm not sure why it would flag up in the log file and whether it has anything to do with mytags?
A metadata warning was flagged:
2018-12-10 20:19:52.9190 | WARN | 33 | MetadataServiceUtility | Invalid Titles (Count=1), Languages (Count=1), or MilestoneIndexes (Count=1); rejecting metadata record for LLS:SL_UR_BI_URDERV.
It was a long shot as I think it would have said "user metadata" (tags and ratings).
Dave
===Windows 11 & Android 13
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I wrote an email to customer support. My only reasonable option since I live on the other side of the globe. Hope to get help in due time.
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Schumitinu said:
I wrote an email to customer support. My only reasonable option since I live on the other side of the globe. Hope to get help in due time.
From the Uk I find that calling with Skype offers an inexpensive method of getting in touch.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Thanks Mike, I'll remember that.
Support got back to me right away and they had a solution for me. It solved the issue. Here it is:
- Open Finder
- On the top left you’ll see File, Edit … etc. until you find Go, click on Go.
- Hold Alt or /- key on your keyboard, you’ll see an option that says Library appear, click on it.
- Click on Application Support, then find Logos
- Right click Documents folder, then move to trash.
- Start Logos and allow it to synchronize, then attempt to use mytags again.
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Glad you got it working.
Now you will have something to play with over Christmas :-)
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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