Wondering the same thing myself as I got the email from DCC and clicked through to find it still at $$0.99. Hopefully tomorrow will bring us good news.
Free DCC book comes up as .99 at Faithlife ebooks
Mark Smith
MVP Posts: 11,834 
Fresh Eyes on Famous Bible Sayings: Discovering New Insights in Familiar Passages is supposed to be free at ebooks.faithlife.com through 1/2/2019 but shows as $.99. I'd take it for that, but guess there is a problem.
Pastor, North Park Baptist Church
Bridgeport, CT USA
Tagged:
0
Comments
-
I'd like to know as well.
http://www.patheos.com/blogs/jimerwin/ - a postmodern pastor in a digital world
0 -
Mark Smith said:
Fresh Eyes on Famous Bible Sayings: Discovering New Insights in Familiar Passages is supposed to be free at ebooks.faithlife.com through 1/2/2019 but shows as $.99. I'd take it for that, but guess there is a problem.
I would like to know why as well. The offer is suppose to be for free and I am afraid if I do not hop on this, I may miss the freebie as I will be traveling al day on the 2nd
0 -
Wondering the same thing myself as I got the email from DCC and clicked through to find it still at $$0.99. Hopefully tomorrow will bring us good news.
0 -
I think Logos had better call an exterminator as I can hear a lot of crickets chirping.
Time for you 5 followers to bump this thread before the day ends ;-)
0 -
-
David E Cook had the same problem. The free book yesterday had a Faithlife copy so I clicked on it so it would be part of my Library and not Kindle. When it went to the FL there was a $0.99 charge. Figured it was an oops, and Cook would fix it with FL.
0 -
It was never fixed. I hope that Faithlife will respond to this mistake.
http://www.patheos.com/blogs/jimerwin/ - a postmodern pastor in a digital world
0 -
It looks like this will not get much attention because it was placed in "General" and not "Faithlife Ebooks." I wish there was a way to cross post and get an answer.
http://www.patheos.com/blogs/jimerwin/ - a postmodern pastor in a digital world
0 -
Jim Erwin said:
It looks like this will not get much attention because it was placed in "General" and not "Faithlife Ebooks." I wish there was a way to cross post and get an answer.
If you look at the top of the thread it's in the right category. Perhaps they're just on holiday but really Logos doesn't care about ebooks. They haven't fixed the unlocked=no and it's been ages. It's like they don't want us to buy ebooks so then when it's a complete failure they can look at the numbers as proof.
0 -
Sorry for the slow response! We are not given the same deals as all other retailers, so if you see books on sale at outlets like Kindle, we may not be able to sell titles at the same price. Our promo price from DCC was $.99 for this title. On the flipside, we occasionally get exclusive deals for free ebooks, too. Thanks for checking with us!
0 -
Thanks for your response Deborah. There's a problem in the logistics then because DCC was promoting your site as a place to get this book for free. Here is the email I received.
0 -
Tom Reynolds said:
Thanks for your response Deborah. There's a problem in the logistics then because DCC was promoting your site as a place to get this book for free. Here is the email I received.
Look clear to me, don´t know any other way to say FREE. Would be nice if Faithlife would honor this deal, not just give a discount.
http://hombrereformado.blogspot.com/ Solo a Dios la Gloria Apoyo
0 -
Tom said:
Look clear to me, don´t know any other way to say FREE. Would be nice if Faithlife would honor this deal, not just give a discount.
Perhaps the error is with DCC.
0 -
Deborah Keiser said:
Sorry for the slow response! We are not given the same deals as all other retailers, so if you see books on sale at outlets like Kindle, we may not be able to sell titles at the same price. Our promo price from DCC was $.99 for this title. On the flipside, we occasionally get exclusive deals for free ebooks, too. Thanks for checking with us!
Sounds like DCC should not have listed this volumes as free through Faithlife, I probably would have taken advantage of the $.99 price had I known in time what I know now.
Pastor, North Park Baptist Church
Bridgeport, CT USA
0 -
Does anyone have the link to the offer? Maybe a couple of friendly emails to DCC would convince them of their mistake and (fingers crossed) make the offer available for another day or so.
0 -
Perhaps good-hearted Christians make mistakes and we don't have to take advantage of that to save 99 cents.
I once got too-good of a deal from Logos through a sales-agent. I think (?) it was a mistake, but never really knew what happened at Logos internally. Logos honored that deal, and although I was appreciative, I never felt completely good about it. I would rather pay a fair price and sleep well at night.
.
0 -
What is DCC? I am always looking for deals on theological books.
0 -
Martin Hall said:
What is DCC? I am always looking for deals on theological books.
DCC is a book publisher - David C Cook.
I find the best way to keep abreast of books on sale is:
This always promotes the sale on Amazon, so I always then check Faithlife. I've saved this link for Faithlife eBooks on sale (excluding fiction)
Of course you should also check out the Logos monthly sale, daily homepage deal and daily Twitter deal too.
0 -
Know that I'm trying to get a solution to this pricing problem that will be good for y'all so be back soon.
0 -
Thanks so very much for your patience! We are going to honor the free book for all of you who graciously brought this to our attention in this string. If you purchased the book at $.99, customer service is going to refund the $.99 to your account. You should see the statement soon. Again, sorry for the trouble. We appreciate you shopping with us before purchasing elsewhere!
0 -
Deborah Keiser said:
Thanks so very much for your patience! We are going to honor the free book for all of you who graciously brought this to our attention in this string. If you purchased the book at $.99, customer service is going to refund the $.99 to your account. You should see the statement soon. Again, sorry for the trouble. We appreciate you shopping with us before purchasing elsewhere!
Neat and thank you
0 -
-
That's awesome. Thanks a lot Deborah, DCC and everyone.
Tom
0 -
Deborah Keiser said:
We are going to honor the free book for all of you who graciously brought this to our attention in this string.
Thanks Deborah, I could not figure out why the book just downloaded, but now I know.[:D] Thanks Again.
http://hombrereformado.blogspot.com/ Solo a Dios la Gloria Apoyo
0 -
-
Deborah Keiser said:
If you purchased the book at $.99, customer service is going to refund the $.99 to your account. You should see the statement soon.
Thank you.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thank you FL!
0 -
Even though I didn't purchase this resource, I've been following this thread. Logos has a history of "making thiings right" with the customer and they did so in this case too.
0 -
Deborah Keiser said:
Thanks so very much for your patience! We are going to honor the free book for all of you who graciously brought this to our attention in this string. If you purchased the book at $.99, customer service is going to refund the $.99 to your account. You should see the statement soon. Again, sorry for the trouble. We appreciate you shopping with us before purchasing elsewhere!
Deborah, what about those of us who held off buying the book until we got an answer from FL which came too late? Can we get a coupon code to get it for free?
Pastor, North Park Baptist Church
Bridgeport, CT USA
0 -
Mark Smith said:
Deborah, what about those of us who held off buying the book until we got an answer from FL which came too late? Can we get a coupon code to get it for free?
GOOD POINT
Seeing how long it took FL to act http://hombrereformado.blogspot.com/ Solo a Dios la Gloria Apoyo
0 -
Mark Smith said:
Deborah, what about those of us who held off buying the book until we got an answer from FL which came too late? Can we get a coupon code to get it for free?
I didn't buy it for 99 cents but it was unlocked to my account this afternoon. I presumed that applied to everyone who had chimed in on this thread. No coupon code required. You might want to check your account history and/or your library.0 -
Mark Smith said:
Can we get a coupon code to get it for free?
+1 (while watching thread)
Keep Smiling [:)]
0 -
Thank you for this book! I was given a copy just for commenting on this post.
0 -
I too was following the thread. I had gotten the DCC book, but not this one, since it wasn't for free.
0 -
How's this going to work if we held off buying, held off refunding etc.? Contact chat support?
0 -
I'm curious on the other end. I checked my account today and didn't notice and refund yet. I know these things take time though
0 -
Mattillo said:
I'm curious on the other end. I checked my account today and didn't notice and refund yet. I know these things take time though
I suspect it's a manual process. I received a refund overnight and a new order for $0 on my account. I'm grateful to Faithlife/DCC for sorting, but even at $0.99 it was worth considering.
0 -
Mark Smith said:
Deborah, what about those of us who held off buying the book until we got an answer from FL which came too late?
That describes me perfectly.
0 -
Well .99 is cheap enough although I admit I said it is not free as promised so I will skip it.
-dan
0 -
Dan Francis said:
Well .99 is cheap enough although I admit I said it is not free as promised so I will skip it.
-dan
Dan, are you sure you don´t already "own" it
I did nothing comment on a post and it was unlocked.
Check you Lib or your order page, you may be surprised, I know I was. Tom
http://hombrereformado.blogspot.com/ Solo a Dios la Gloria Apoyo
0 -
Tom Reynolds said:
I didn't buy it for 99 cents but it was unlocked to my account this afternoon.It is also unlocked on mine. Thank you, FL.
Pastor, North Park Baptist Church
Bridgeport, CT USA
0 -
Does not appear in my library and book store indicates I do not own it, it is okaY.
-dan
0 -
Thank you FL. Mine unlocked also
0 -
We can only give the book to people we can verify posted in the string to alert us to the issue before we offered a solution. But, thanks for asking!
0 -
Deborah Keiser said:
We can only give the book to people we can verify posted in the string to alert us to the issue before we offered a solution. But, thanks for asking!
Deborah
I haven't seen the 0.99 refund yet
0 -
You're welcome!
0 -
0
-
Deborah Keiser said:
We can only give the book to people we can verify posted in the string to alert us to the issue before we offered a solution. But, thanks for asking!
Not a problem at all.
0 -
Do I need to contact customer service to get the refund?0
-
[:D]
0
