Offline resources not working on iPhone/iPad
Hi
Since the Logos 8 update I have not been able to use resources I thought I had downloaded for offline use without an internet connection. This really slows down the app and obviously means the app is useless when no phone data service is available. How do I continue to use resources offline?
Thanks
Paul
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Since the Logos 8 update I have not been able to use resources I thought I had downloaded for offline use without an internet connection
I've just tried this on my iPad - and while I can access downloaded resources it is very jumpy when scrolling through them.
Is this what you are seeing or can you not access the resources at all?
Graham
Yes, that is the effect that I get when using a downloaded resource while I have a data connection. When I don't have a connection they just don't work at all.
Paul
Hi Paul
Sorry to read that you are having troubles.
One of the ways we can help is by trying to replicate the problem on our personal devices.
Could you tell us what device you are using?
Are you using the lates version of the operating system? - If not is there a reason that you have delayed updating?
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
It's an issue on a brand new iPad mini 4 with iOS 12 and an iPhone 6s also with iOS 12. For example I have the ESV as a downloaded resource but now, when offline, it is unable to operate at all, I'm unable even to go to a reference.
Paul
I have just tried this on my iPhone.
While connected to my wi-fi the app seems to behave and scrolling progresses smoothly. (I have 'Scrolling View' on).
Turning Wi-fi off and relying on the data connection seems to have little effect.
Turning Airplane Mode on freezes the app as you describe.
Hopefully Faithlife techs will be having a look at this.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
Accessing and reading downloaded resources should certainly work while offline. If they aren't, then there is a problem, and we want to fix it.
I've been trying to recreate the situation where turning Airplane Mode on freezes the app, but have been unsuccessful thus far. Mike, if this is easily reproducible, any additional steps you take would be helpful.
Paul, just to confirm information about the ESV. When you are offline and go to the Library, you see the ESV listed, and the "Info" button is filled in. Tapping on the "Info" button to see the Book Info, you will see a "Remove" button (not a "Download" button). Finally, at the bottom of that window, you will see some information about the version of the resource (there are two dates). Mine has two dates: 2018-10-23T17:14:05Z / 2018-10-11T19:19:33Z. Similar or different?
Not sure if this thread is still active, but I am now having an issue very similar to what Paul experiences. Now on the train in the morning, I cannot navigate ESB Bible whilst offline. If I turn on tethering to my iPhone, Logos on iPad(latest version) works as expected.
One additional note. I can scroll thru Resources while offline, but if I want to switch say from Acts to Rom 2:1 via entry in the top textwindow, it just doesn't happen and somewhat freezes. But, this makes the app useless as scrolling thru huge resources is not practical.