Does This Mean We Are Losing Our Free Original Starting March 1, 2019?

Andrew Biddinger
Andrew Biddinger Member Posts: 439 ✭✭✭
edited November 2024 in English Forum

Does This Mean We Are Losing Our Free Original Starting March 1, 2019?

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Comments

  • Mattillo
    Mattillo Member Posts: 6,234 ✭✭✭✭

    Oh wow I didn't get that email but it sounds like no free original anymore. Just three free classics

  • Justin Smith
    Justin Smith Member Posts: 52 ✭✭

    It sure sounds like it. I guess they're planning on replacing the free faithlife original with two extra public domain books and a 25% off coupon if we opt to spend more money on their platform.

    It's a shame if that ends up being the case. The faithlife originals, along with the Bible courses, were one of my main reasons to purchase an annual subscription. Now 7 or 8 of the faithlife original resources I was promised might just disappear. Not really what I signed up for (if that's indeed what the email means).

  • Mattillo
    Mattillo Member Posts: 6,234 ✭✭✭✭

    If you don't mind me asking, what Connect plan are you on?  I am on the essentials plan.  I didn't get the email so I wonder if it is only certain plans?

  • Justin Smith
    Justin Smith Member Posts: 52 ✭✭

    I have an annual subscription to faithlife essentials and I got the same email.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    That's a disappointment. The free monthly book was one of the key added attractions to the Connect programme. Two free eBooks and a 25% discount on high prices don't really make up for that.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Andrew Biddinger
    Andrew Biddinger Member Posts: 439 ✭✭✭

    Mattillo said:

    If you don't mind me asking, what Connect plan are you on?  I am on the essentials plan.  I didn't get the email so I wonder if it is only certain plans?

    I'm on the Essentials tier.

  • NB.Mick
    NB.Mick MVP Posts: 16,255

    well, the free book was from a very small selection where I tended to own all interesting things and finally settled on a book rather than being really enthusiastic about it. Three free classics is not bad - okay, a 50% coupon on the Lexham titles would be much better than only 25% which I may or may not use in a month. 

    Have joy in the Lord! Smile

  • Mike Pettit
    Mike Pettit Member Posts: 1,041 ✭✭

    The problem that I have is that I own literally all the classics to choose from (part from some Spanish and Russian titles), so it is useless to me.

    Presumably they cannot make this change during the annual subscription period where you have paid in advance for the benefit without the choice of a pro-rata refund?   

  • Justin Smith
    Justin Smith Member Posts: 52 ✭✭

    I hold an annual subscription and received the same email, which seems to indicate it will apply immediately to all users. It sure looks like they are planning on removing promised benefits to annual subscribers.

    I bet if we were to go back and read the terms and conditions they reserve the right to remove benefits we’ve paid for in advance...

  • Mark Smith
    Mark Smith MVP Posts: 11,834

    The free monthly book was one of the key added attractions to the Connect programme.

    I wasn't always finding a book I wanted, so it wasn't as important to me as to you.

    Note the additional information:

    Additionally, we added more books to your library at the beginning of January, many of which are original content from Faithlife (Faithlife Ebook Originals.)

    For me this more than makes up for the loss of one free book a month. I counted 52 new resources added to my Library on January 2. YMMV since I did own a few of the ones downloaded and you may own more or fewer than I do. All 52 have temporary licenses, but I am supposing from the email that we'll have them on a more-or-less permanent basis.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • Justin Smith
    Justin Smith Member Posts: 52 ✭✭

    Additionally, we added more books to your library at the beginning of January, many of which are original content from Faithlife (Faithlife Ebook Originals.)

    For me this more than makes up for the loss of one free book a month. 

    I would much rather continue to gradually build up a library of books I selected and can keep than be given more temporary licenses. In my use-case they are not equivalent and do not make up for the change, though I’m glad your experience won’t be as negatively affected.

  • Ron Ferguson
    Ron Ferguson Member Posts: 89 ✭✭

    So I'm going to go way out on a limb here.  The ad says a discount on Lexham books will start March 1.  I believe the 2 free books with the FL Connect subscription are on the Faithlife EBooks page, not the Lexham books page.  I'm thinking we now get 3 books free from Fl EBooks, and a discount if we purchase a book from Lexham Press.  

    Maybe the Marketing folks can better explain the change.  Just my thoughts.

  • Andrew Biddinger
    Andrew Biddinger Member Posts: 439 ✭✭✭

    So I'm going to go way out on a limb here.  The ad says a discount on Lexham books will start March 1.  I believe the 2 free books with the FL Connect subscription are on the Faithlife EBooks page, not the Lexham books page.  I'm thinking we now get 3 books free from Fl EBooks, and a discount if we purchase a book from Lexham Press.  

    Maybe the Marketing folks can better explain the change.  Just my thoughts.

    That's what I thought originally! My first reading was that FL was just adding to our benefits! :) But, because the Original wasn't mentioned I began to wonder.

  • Ron Ferguson
    Ron Ferguson Member Posts: 89 ✭✭

    Andrew, I see where you're coming from.  As we know sometimes FL ads aren't always that clear, maybe to the marketer but not the customer.  Hopefully they will explain further.

  • Jake Press (Faithlife)
    Jake Press (Faithlife) Member, Logos Employee Posts: 54

    Hello Everyone,

    Thank you for reaching out. We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything. As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

    We also wanted to make sure that we keep our promise to offer value, and thus the reason why we are giving you an additional 25% that can be used for 1 time (anything in the cart) EACH MONTH.

    Lastly, we are also expanding how many classics you get on a monthly basis as well. As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.

    We hope you continue to enjoy the benefits of Faithlife Connect and look forward to continuing to serve you.

    Thank you!

    Connect Team

  • Mattillo
    Mattillo Member Posts: 6,234 ✭✭✭✭

    Hello Everyone,

    Thank you for reaching out. We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything. As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

    We also wanted to make sure that we keep our promise to offer value and thus the reason why we are giving you an additional 25% that can be used for 1 time (anything in the cart) EACH MONTH.

    Lastly, we are also expanding how many classics you get on a monthly basis as well. As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.
    We hope you continue to enjoy the benefits of Faithlife Connect and look forward to continuing to serve you.

    Thank you!

    Connect Team

    Thank you Jake. I'm currently an essentials no library subscriber (old LN now). I didn't get an email about this but it sounds like I'm be losing the free original.  Am I correct? Just curious

  • Justin Smith
    Justin Smith Member Posts: 52 ✭✭

    As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

    Hi Jake,

    While up until now we could keep the monthly free Faithlife Original books included with our Connect subscription regardless of our subscription status, we now only can access these resources as long as we have a Connect subscription. As I stated above, a temporary license is not equivalent to a free book. In my experience this is a big change not really made up for with a 25% cupon or two extra public domain books. I realize different users will see different value in these changes, but in my case this feels like a definite loss of value, after purchase. :(

  • Ron Ferguson
    Ron Ferguson Member Posts: 89 ✭✭

    Thank you Jake for the clear answer and update.[:D]

  • SineNomine
    SineNomine Member Posts: 7,012 ✭✭✭

    Meanwhile long-time Verbum Now customers continue on with no courses, no FL originals, and only one book per month from a list shorter than the FL Connect Classics list. Could be worse, FL Connect folks.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Scott Cameron
    Scott Cameron Member Posts: 22 ✭✭

    As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.

    Hi Jake, will the list of Classic books remain the same, or will the list get refreshed with any new additions?

    Blessings

    Scott

  • mike
    mike Member Posts: 2,111 ✭✭✭

    Are you guys going to expand the list that we can choose from the Originals? There's so many Faithlife Originals that are top tier such as "lexham discourse commentary" and "lexham bible guide" ... but they're hardly or almost never available since you offer the Originals.

    Much more, I noticed the lacked of LEXHAM publisher support in L8 base package/s resources. I bought The Ultimate, but I hardly see Leham Publisher resources in my library. What's going on??

    Lastly, please do expand the list on the Connect Classic, because The Ultimate base package I bought contain close to 50% of Classical Resources... (which I personally hate) .... now, I don't have good selection to choose from from the Faithlife Connect Classic. Putting me in an awkward position.

    To be honest... choosing from the Classic was never an enjoyable experience... due to the selection. Now that you've increased it to 3 books... I hope the pain doesn't increase either.

    Please consider that. Thanks.

  • Mike Pettit
    Mike Pettit Member Posts: 1,041 ✭✭

    Hello Everyone,

    Thank you for reaching out. We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything. As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

    We also wanted to make sure that we keep our promise to offer value, and thus the reason why we are giving you an additional 25% that can be used for 1 time (anything in the cart) EACH MONTH.

    Lastly, we are also expanding how many classics you get on a monthly basis as well. As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.

    We hope you continue to enjoy the benefits of Faithlife Connect and look forward to continuing to serve you.

    Thank you!

    Connect Team

    So you are taking away the ability to choose a faithlife original title each month to own outright on the basis you now have a temporary licence over many of the books that could be chosen?  

  • Andrew Biddinger
    Andrew Biddinger Member Posts: 439 ✭✭✭

    We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. ...We had to change this benefit...

    Hmm...So, if I understand correctly, we are losing ability of "purchasing and owning" a new Faithlife Original each month and it is being replaced by having a large selection of temporary licensed books. Is that correct, Jake?

  • Avi
    Avi Member Posts: 69 ✭✭

    As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

    Hi Jake,

    While up until now we could keep the monthly free Faithlife Original books included with our Connect subscription regardless of our subscription status, we now only can access these resources as long as we have a Connect subscription. As I stated above, a temporary license is not equivalent to a free book. In my experience this is a big change not really made up for with a 25% cupon or two extra public domain books. I realize different users will see different value in these changes, but in my case this feels like a definite loss of value, after purchase. :(

    My thoughts exactly. I'm really disappointed by this change... =\

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    For me this more than makes up for the loss of one free book a month. I counted 52 new resources added to my Library on January 2. YMMV since I did own a few of the ones downloaded and you may own more or fewer than I do. All 52 have temporary licenses, but I am supposing from the email that we'll have them on a more-or-less permanent basis.

    Yes, I hadn't seen this. That does change things a bit. I have 14 temporary resources that were added on 3 January, all of which are Faithlife titles.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • ChelseaFC
    ChelseaFC Member Posts: 730 ✭✭

    Chelsea FC- Today is a good day!

  • Lew Worthington
    Lew Worthington Member Posts: 1,661 ✭✭✭

    I also like the change. FL originals we're growing thin for me. But I hope at some point more classic scholarship titles become available.

  • Michael_H
    Michael_H Member Posts: 26 ✭✭

    The more I read, the more I am confused...

    1. I cannot locate any new resources added to my library on 1 Jan or 2 Jan. The only added item was "The Works of President Edwards Vol 1" on 3 Jan

    2. how can I filter or locate any resources in my library that are on temp license only?

    3. can someone provide a list (even thoughtit might not be complete) of resources added in beginning of Jan?

    Thanks in advance for any your input.

  • MWW
    MWW Member Posts: 429 ✭✭

    Michael_H said:

    1. I cannot locate any new resources added to my library on 1 Jan or 2 Jan

    The same for me and I am a Faithlife Connect Essentials - No Library (Formerly Logos Now) subscriber. We’re we not invited to the party?

  • Justin Gatlin
    Justin Gatlin Member, MVP Posts: 2,260

    Michael_H said:

    The more I read, the more I am confused...

    1. I cannot locate any new resources added to my library on 1 Jan or 2 Jan. The only added item was "The Works of President Edwards Vol 1" on 3 Jan

    2. how can I filter or locate any resources in my library that are on temp license only?

    3. can someone provide a list (even thoughtit might not be complete) of resources added in beginning of Jan?

    Thanks in advance for any your input.

    Type "license:temporary" into the library pane. 

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    Michael_H said:

    The more I read, the more I am confused...

    1. I cannot locate any new resources added to my library on 1 Jan or 2 Jan. The only added item was "The Works of President Edwards Vol 1" on 3 Jan

    2. how can I filter or locate any resources in my library that are on temp license only?

    3. can someone provide a list (even thoughtit might not be complete) of resources added in beginning of Jan?

    Thanks in advance for any your input.

    Type "license:temporary" into the library pane. 

    I just did, and only found 17 temporary licenses, the majority of which are Catholic resources (from Verbum Basic).

    Of the 5 temporary licenses from Lexham Press, two are Bible Study Magazine and two are Lexham Survey of Theology. The fifth was a commentary that I got from signing up for some mailing list promotional offer.

    Since I'm also an Essentials (No Library) subscriber, I wonder if I didn't get temporary access to those resources added in the beginning of January.

    Perhaps FL could clarify if Essentials (No Library) subscribers are losing a permanent free book benefit, yet not gaining temporary access to any resources from the Faithlife Original catalog.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Small Heath
    Small Heath Member Posts: 1,231 ✭✭✭

    Yes, I'm also beginning to wonder if NL subscribers have less benefits.

  • Paul
    Paul Member Posts: 500 ✭✭

    MWW said:

    Michael_H said:

    1. I cannot locate any new resources added to my library on 1 Jan or 2 Jan

    The same for me and I am a Faithlife Connect Essentials - No Library (Formerly Logos Now) subscriber. We’re we not invited to the party?

    It looks like I'm in the same position as you have described. Its certainly possible some differentiation of customers based on the type of Faithlife Connect Essentials package they hold may be taking place. However, for myself at least, I'm not too concerned about the temporary licenses as I prefer to seek permanent resources. Still, it would be nice for there to be clarity about these things.    Keep well  Paul  

  • David Carter
    David Carter Member Posts: 1,099 ✭✭✭

    Perhaps FL could clarify if Essentials (No Library) subscribers are losing a permanent free book benefit, yet not gaining temporary access to any resources from the Faithlife Original catalog.

    It seems to me that this was the question posed by the OP - and Faithlife appear to be unwilling/unable to provide a straight answer. It's a simple enough question - do we still get a free original book or not?

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Michael_H said:

    I cannot locate any new resources added to my library on 1 Jan or 2 Jan.

    This may or may not apply to your situation, but for clarification: Just because something was added to your account on 1 or 2 January doesn't mean that you would see this listed on that date. It would be listed on your computer on the date which you downloaded it. 

    EDIT: The January date by Mark may be misleading. He may have received resources early, or for some other reason. Jake said that these resources would be added on MARCH 1st.  

    As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything.

    macOS, iOS & iPadOS |Logs| Install
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  • Friedrich
    Friedrich MVP Posts: 4,772

    We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. ...We had to change this benefit...

    Hmm...So, if I understand correctly, we are losing ability of "purchasing and owning" a new Faithlife Original each month and it is being replaced by having a large selection of temporary licensed books. Is that correct, Jake?

    that's how I am understanding it, but I would like clarification.  I SUPPOSE I might like to own one book vs. rent many. . . but I'm not complaining.  I also would like access to many that I would have to wait months before I owned, if ever.  

    Originally I just thought everything was the same except for the fact that I now got an additional purchase discount and 2 more free classics.  I thought the OP was a little alarmist.  Now, after Jake's explanation, I am thinking perhaps the original email needed to be more specific and clear (a common perception among us users).  Still, I'm grateful even as I ask for things like this to be COMPLETELY understandable and maybe vetted by 4 Logos employees, 5 MVPs and 10 regular users before sending out [:D]

    I like Apples.  Especially Honeycrisp.

  • Mark Smith
    Mark Smith MVP Posts: 11,834

    EDIT: The January date by Mark may be misleading. He may have received resources early, or for some other reason. Jake said that these resources would be added on MARCH 1st.

    Here's what the email said (my emphasis added).

    We’re Making a Change to Faithlife Connect

    Ready to build your library? Beginning March 1, 2019, Faithlife Connect Essentials subscribers and above will receive a monthly coupon code for 25% off an order on Lexham Press.

    This discount will only be valid on a single transaction each month on LexhamPress.com, and includes both print and digital books.

    Additionally, we added more books to your library at the beginning of January, many of which are original content from Faithlife (Faithlife Ebook Originals.)

    As of March 1, 2019, Faithlife Connect Essentials subscribers and above can redeem three free ebooks each month, now from the Faithlife classics ebook list.

    Mark Barnes said he received these on 3 January.

    IF a person already owned a lot of Faithlife resources he/she would not see many or any new resources added. Mark Barnes saw a lot fewer than I did, undoubtedly because he already owned many resources that I didn't.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • Mattillo
    Mattillo Member Posts: 6,234 ✭✭✭✭

    Thank you Mark! I'm still concerned as to why I didn't receive this email as an essentials no library old LN now subscriber. Since I don't have a temporary library I wonder what changes I'll have. I'm concerned at the lack of Notification To myself by Faithlife and as it seems others who haven't received this notification. Time will tell I guess but I knew the free original wouldn't be forever as they were giving away high quality books at a loss.

  • Liam
    Liam Member Posts: 1,440 ✭✭✭

    Sounds like a good change to me! I love the classics!

  • PL
    PL Member Posts: 2,160 ✭✭✭

    Hi Mark (Smith),

    Do you mind posting a list of those resources you received in early January so that the rest of us can check our libraries?

    Thanks,

    Peter

  • Martin Hall
    Martin Hall Member Posts: 288 ✭✭

    I did get the email and what I got out of it was that I was getting 3 Classics/month & a coupon. It appears that I no longer will be getting the Originals, which I rather enjoy. Especially since I am a former Logos Now subscriber, which has now been changed to the Faithlife Connect: Essentials (No Library). This thread seems to have become more confusing as I have gone through it, especially since I was unaware that I do have temporary licenses. I just discovered 21 resources in my library that I thought I owned, but apparently, I am renting. I don't even know how that happened. 

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I did get the email and what I got out of it was that I was getting 3 Classics/month & a coupon. It appears that I no longer will be getting the Originals, which I rather enjoy. Especially since I am a former Logos Now subscriber, which has now been changed to the Faithlife Connect: Essentials (No Library). This thread seems to have become more confusing as I have gone through it, especially since I was unaware that I do have temporary licenses. I just discovered 21 resources in my library that I thought I owned, but apparently, I am renting. I don't even know how that happened. 

    Hard to know for certain. Some possibilities:

    • Mobile Ed course(s) you've renting through FC:E (NL).
    • Monthly preview resources from FC:E (NL).
    • Resources from Logos 7 Basic (if you have that).

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Avi
    Avi Member Posts: 69 ✭✭

    If you guys want to know what resources should be added to your library as part of the Essentials subscription, go to the link https://connect.faithlife.com/products/168691/faithlife-connect-essentials and click on the "hide books I own" box

  • Mark Smith
    Mark Smith MVP Posts: 11,834

    Sure thing:

    I believe this is 54 resources. Some are marked permanent because I already owned them. The rest are Temporary licenses and all are produced by one of Faithlife's publishing groups.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    Mark, are you an Essentials, or an Essentials (No Library) subscriber?

    I just spot-checked for the Spurgeon and Osborne commentaries, and I don't have those resources.

    I'm guessing they weren't sent to Essentials (No License) subscribers.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Mark Smith
    Mark Smith MVP Posts: 11,834

    Mark, are you an Essentials, or an Essentials (No Library) subscriber?

    My subscription page just says Faithlife Connect Essentials (which I believe is the legacy Logos Now subscription that is no longer available).

    I owned a few of the Spurgeon commentaries before this year. I have permanent licenses for those. I likewise owned one or two of the Osborne Verse by Verse commentaries before the others were downloaded.

    I think someone from FL would have to chime in and make clear what FL Connect customers should have expected/should expect as we seem to be raising questions that we don't have the answers to.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    My subscription page just says Faithlife Connect Essentials (which I believe is the legacy Logos Now subscription that is no longer available).

    I believe customers can still sign up for Faithlife Connect Essentials.

    My Logos Now subscription changed to Faithlife Connect Essentials (No Library).

    Not complaining, just wondering how two Logos Now subscribers ended up on different pricing plans.

    I think someone from FL would have to chime in and make clear what FL Connect customers should have expected/should expect as we seem to be raising questions that we don't have the answers to.

    Yes, you're right.

    Hoping FL can address this so No Library customers don't lose a benefit without getting temporary access to Faithlife Original resources.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Mark Smith
    Mark Smith MVP Posts: 11,834

    I believe customers can still sign up for Faithlife Connect Essentials.

    That is correct. I had to go back and look at my subscription page and the FL Connect page to get that straight. I don't recall paying anything additional to get the Essentials level when LN was eliminated. I also don't see a No Library option for FL Connect. What is it that you have?

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    My subscription page says "Faithlife Connect Essentials - No library (formerly Logos Now) - Annual"

    It's apparently everything that Essentials has except for the library (access to what used to be Logos Cloud).

    I'm happy with the No Library tier. Hoping we can still get one free Original per month.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    PL said:

    so that the rest of us can check our libraries

    Filtering your library for this should help you: 

    publisher:lexham press license:temp

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