Crash on Mac
I was starting the application for the first time and got a window that said "preparing Library" then it crashed.
Comments
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Welcome! Sorry you are having troubles. [:s]
I am not an expert on reading logs. I took a look, but I couldn't provide a good diagnosis. Have you tried loading to a blank layout? Press and hold the command key immediately upon startup.
Side note, likely unrelated: Is there a reason you haven't updated your macOS?
macOS, iOS & iPadOS |Logs| Install
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Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?
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Patrick Garrett said:
Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?
Hi Patrick
The latest MacOS stable version is 10.14.3 (18D42)
Does your machine fall into this category?
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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His logs indicate that he is on a 2011 Mac Mini—10.13.6 is the maximum macOS he can use on that machine...it shouldn't be the problem anyway.
I can't make out what is going on in the logs concerning the crash. We need to have a FL tech look into it.
Patrick, I suggest that you call customer support directly.
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Thank you for all your help. I actually started there. I will just run the web app. [:'(]
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Hi Patrick,
I'm emailing your email linked to your Logos account a potential solution based on the log you posted.
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