Crash on Mac
I was starting the application for the first time and got a window that said "preparing Library" then it crashed.
Comments
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Welcome! Sorry you are having troubles. [:s]
I am not an expert on reading logs. I took a look, but I couldn't provide a good diagnosis. Have you tried loading to a blank layout? Press and hold the command key immediately upon startup.
Side note, likely unrelated: Is there a reason you haven't updated your macOS?
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Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?
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Patrick Garrett said:
Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?
Hi Patrick
The latest MacOS stable version is 10.14.3 (18D42)
Does your machine fall into this category?
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Mike
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His logs indicate that he is on a 2011 Mac Mini—10.13.6 is the maximum macOS he can use on that machine...it shouldn't be the problem anyway.
I can't make out what is going on in the logs concerning the crash. We need to have a FL tech look into it.
Patrick, I suggest that you call customer support directly.
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Thank you for all your help. I actually started there. I will just run the web app. [:'(]
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Hi Patrick,
I'm emailing your email linked to your Logos account a potential solution based on the log you posted.
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