an error occurred during synchronization, click to try again
If you look next to my indexing, there is a synchronization issue and I can't resolve it. My PC installation of Logos 8 at church/work is unable to sync with my Mac installation of Logos 8 on my personal desktop, especially the progress made with the workflow. Please provide troubleshooting.
Blessing,
Freddy
Comments
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Please enable logging on your Mac as per https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac
Then:
- stop Logos
- start it again and let it run until you see the sync error indication
- stop Logos
- upload logs using the paperclip icon in the forum editor as a reply to this thread
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0652.LogosLogs.freddylam.20190302-172833.zipHere are the logs. Hope I am doing it correctly.
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Well done on the logs - and there is certainly an issue with syncing something to do with workflows. The logs have
2019-03-02 17:27:10.4522 | INFO | 10 | SyncV3Client | Updating 4 sync items: workflow/109039/heading, workflow/109039/heading, workflow/126517/heading, workflow/115629/heading
2019-03-02 17:27:10.4826 | ERROR | 10 | ApplicationUtility | SQLite Error 2067: abort at 29 in [update SyncItems
set SyncDocId = @SyncDocId, RevisionNumber = @RevisionNumber, Epoch = @Epoch
where SyncItemId = @SyncItemId;]: UNIQUE constraint failed: SyncItems.SyncDocId, Sync
...
2019-03-02 17:27:10.5021 | ERROR | 10 | ApplicationUtility | Will mark database as corrupt due to error executing: update SyncItems
set SyncDocId = @SyncDocId, RevisionNumber = @RevisionNumber, Epoch = @Epoch
where SyncItemId = @SyncItemId; ~SQLiteException: Constraint: UNIQUE constraint failed: SyncItems.SyncDocId, SyncItems.Kind
2019-03-02 17:27:10.5362 | INFO | 10 | LocalFileDatabase | Setting '/Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db' as corrupt in the registry.Deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db would cause a new version to be downloaded from Logos servers and should enable you to sync again but it would probably lose your most recent progress.
I would wait to see if someone from Faithlife can comment further.
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Graham Criddle said:
Deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db would cause a new version to be downloaded from Logos servers and should enable you to sync again but it would probably lose your most recent progress.
I would wait to see if someone from Faithlife can comment further.
Yes, we do recommend deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db.
Yes, this could lead to Freddy losing some of his progress. But we still recommend this as the best option available.
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Hi Joe,
I tried it twice. It still didn't work, and shows an error in synchronization.
Blessing,
Freddy
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I tried to delete database.db file. Then reload logos.
Didn't work.
I deleted it again. Ten reload logos.
Still didn't work.
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Please capture and upload new logs.
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Freddy Lam said:
I tried to delete database.db file. Then reload logos.
Didn't work.
Freddy, I am sorry to hear that you are still having difficulty with this. I have sent you an email about this problem.
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Have two laptops and a desktop and this error is happening on all three with the latest build.
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Michael Rennie said:
Have two laptops and a desktop and this error is happening on all three with the latest build.
Please create a new thread and post logs, as described above.
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