an error occurred during synchronization, click to try again

If you look next to my indexing, there is a synchronization issue and I can't resolve it. My PC installation of Logos 8 at church/work is unable to sync with my Mac installation of Logos 8 on my personal desktop, especially the progress made with the workflow. Please provide troubleshooting.

Blessing,

Freddy

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Comments

Graham Criddle

Please enable logging on your Mac as per https://support.logos.com/hc/en-us/articles/360015776171-Report-a-Problem-in-Logos-Mac

Then:

stop Logos
start it again and let it run until you see the sync error indication
stop Logos
upload logs using the paperclip icon in the forum editor as a reply to this thread

Freddy Lam

Here are the logs. Hope I am doing it correctly.

LogosLogs.freddylam.20190302-172833.zip

Freddy Lam

0652.LogosLogs.freddylam.20190302-172833.zipHere are the logs. Hope I am doing it correctly.

LogosLogs.freddylam.20190302-172833.zip

Graham Criddle

Well done on the logs - and there is certainly an issue with syncing something to do with workflows. The logs have

2019-03-02 17:27:10.4522 | INFO | 10 | SyncV3Client | Updating 4 sync items: workflow/109039/heading, workflow/109039/heading, workflow/126517/heading, workflow/115629/heading
2019-03-02 17:27:10.4826 | ERROR | 10 | ApplicationUtility | SQLite Error 2067: abort at 29 in [update SyncItems
set SyncDocId = @SyncDocId, RevisionNumber = @RevisionNumber, Epoch = @Epoch
where SyncItemId = @SyncItemId;]: UNIQUE constraint failed: SyncItems.SyncDocId, Sync
...
2019-03-02 17:27:10.5021 | ERROR | 10 | ApplicationUtility | Will mark database as corrupt due to error executing: update SyncItems
set SyncDocId = @SyncDocId, RevisionNumber = @RevisionNumber, Epoch = @Epoch
where SyncItemId = @SyncItemId; ~SQLiteException: Constraint: UNIQUE constraint failed: SyncItems.SyncDocId, SyncItems.Kind
2019-03-02 17:27:10.5362 | INFO | 10 | LocalFileDatabase | Setting '/Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db' as corrupt in the registry.

Deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db would cause a new version to be downloaded from Logos servers and should enable you to sync again but it would probably lose your most recent progress.

I would wait to see if someone from Faithlife can comment further.

Joe McCune (Faithlife)

Deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db would cause a new version to be downloaded from Logos servers and should enable you to sync again but it would probably lose your most recent progress.

I would wait to see if someone from Faithlife can comment further.

Yes, we do recommend deleting /Users/freddylam/Library/Application Support/Logos4/Documents/4db25rmr.kbg/Workflows/Workflows.db.

Yes, this could lead to Freddy losing some of his progress. But we still recommend this as the best option available.

Michael Rennie

Have two laptops and a desktop and this error is happening on all three with the latest build.

JT (alabama24)

Have two laptops and a desktop and this error is happening on all three with the latest build.

Please create a new thread and post logs, as described above.