Adding a $0.00 item costs $9.99 instead. Please advise.
Searching the store for "workflow" returns the following (note all listed as zero dollars):
But when added to the shopping cart, the prices change:
David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.
I suspect the result will be a lot of users (including me) who end up with the first one in the list, because they started there thinking they would all be free.
I am usually in the camp of defending Logos' pricing, but $9.99 is stupidly expensive for a workflow (especially for people who have bought the datasets or subscribe to Connect and think that this smells a lot more like a program feature than a book). I hope they are eventually treated like shared documents instead of products, or at the very least are made free. I will get the one free one, but cannot imagine why anybody would pay for others instead of just making their own.
Adding a $0.00 item costs $9.99 instead... when added to the shopping cart, the prices change:
Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again?
Now that I "purchased" one of the $0.00 items as instructed by your support stat via chat, all of the others in the store are now $9.99
No, not fixed :-(
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place.
Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.
Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.
Please explain.
On why workflow cost $10 ?? It amazes me Logos is doing micro-transaction ...
These should have come automatically with L8 despite the failures with Notes and lack of new features in L8.
I accidentally bought the John Piper's workflow... and maan.... I cant believe how they would charge $10 for something they didn't create... it was just copy paste from Piper's book. Much more, the workflow is very disappointing. Not even worth $.99
Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre. They basically just ask you simple basic questions you already know. Everything in there are basically from the old Passage Guide and Topical Guide. It doesn't do any of major work that you need.
Sorry about that, I made one more adjustment—does it work for you now?
Seems to be fixed. Thanks Christina!
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place. Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed. Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed. Please explain.
Mark,
I apologize for the lack of clarity.
Last year, we offered five free workflows to people who purchased Logos 8 before the end of 2018. If you fit the criteria, you should have been sent an email this week, letting you know that four of them are ready. In order to access them, you need to check out with the workflows in your cart. All four should have shown up in the store as free to anyone who qualifies for the discount.
Unfortunately, I made a mistake when I set up the discount. My mistake caused our systems to only discount one workflow, rather than all of them. I've made two adjustments to the way the discount was set up, which I think should fix it. If you qualify for the discount, you should be able to click here to add all of the workflows to the cart (the cart should remove the one that you own already).
The end result should be that if you qualified for the discount, you should get all four for free (even if you already checked out with one of them).
Does this clarify things? Let me know if you are still having issues with it so I can make sure that it's working as expected.
–Christina
Glad it's working for you! I'm so sorry about the hiccup!
Hey Christina,
Are u saying that these workflows were/are free to Now subscribers and Connect?
I had to pay the 9.99 for these:
I was told by a sales rep that these will not be free. Also posted an OP
Is this free offer ONLY for those who purchased L8 in 2018?
any help on this would be nice. If I didn't need to pay, I'm assuming either a refund of credit on my account?
thanks.
mm.
Seems to be fixed. Thanks Christina! Glad it's working for you! I'm so sorry about the hiccup!
Hey Christina, Are u saying that these workflows were/are free to Now subscribers and Connect?
This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer.
Email came today saying redeem the workflows and all were free.
Hey Christina, Are u saying that these workflows were/are free to Now subscribers and Connect? This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer.
You brought up a great point with this question. These workflows should be offered to Connect subscribers. We just added them to the Logos Cloud Full Feature Set. That means that if you moved from Logos Now to Faithlife Connect, or if you subscribe to Connect Essentials or Connect Premiere, you should have access to these workflows.
Thanks for bringing this up. We want to make sure that Faithlife Connect continually brings you our top features and content. Let us know how you like the workflows!
Well I am a Logos Now/Faithlife Connect Subscriber
I also own a Logos 8 base package which I upgraded to in 2019
I also own the Logos 8 Full Feature Set
Why then am I unable to access these workflows free of charge? Logos want to charge me $9.99 each for four of them
The five free workflows offer expired at the end of 2018.
The Cloud Full Feature Set (a subscription) is different from the Full Feature Set (a purchase). The workflows in question aren't a part of the purchasable FFS, as you know, so you don't permanently own them already.
Access? Or buy?
A Logos Now subscription provides temporary (not permanent) license to tools and features.
The store lets you buy anything you don't already (permanently) own (including items provided in your subscription).
You can freely access features and tools provided by your subscription, but a subscription doesn't let you freely purchase/own those temporary features or tools. You'd have to pay for anything you'd want to permanently own once your subscription expires.
I am aware of that thanks
Either. Both.
I am quite aware of that as well thanks.
The store lets you buy anything you don't already (permanently) own (including items provided in your subscription). You can freely access features and tools provided by your subscription, but a subscription doesn't let you freely purchase/own those temporary features or tools. You'd have to pay for anything you'd want to permanently own once your subscription expires.
Yeah yeah yeah I know all that as well thanks
The point I am making which you have completely ignored is the comment by Christina de Martinez who said:
That means that if you moved from Logos Now to Faithlife Connect, or if you subscribe to Connect Essentials or Connect Premiere, you should have access to these workflows.
I moved from Logos Now to Faithlife Connect and therefore according to Christina I should have access to these workflows. But I do not.
Thanks
The point I am making which you have completely ignored is the comment by Christina de Martinez
It was the one question I could not answer (as I own those workflows and can no longer determine whether I also had temporary access to them via Faithlife Connect).
So they don't show up in the list when you view Guides -> Workflows?
As for the Faithlife Connect Essentials product page, it unfortunately does not list any workflows, so that's no help at present. Sorry!
Edit: I've passed on that product page issue to FL, and will see if we can get an answer for you, David.
I moved from Logos Now to Faithlife Connect and therefore according to Christina I should have access to these workflows. But I do not. So they don't show up in the list when you view Guides -> Workflows?
Whoops. What can I say - I never thought of doing that [:$]
Yes they are there. Nobody had told me so I didn't know and just assumed I didn't have them!
Or at least four of them are. For some reason, I don't have an "English Word Study" workflow, which I thought was one of the five.
Maybe it will turn up next week [:D]
In the meantime I'm off to taste some humble pie. Sorry
It's all good, I'm glad that you can access them!
Maybe it will turn up next week
Likely so. That item would need to be manually added to the right Faithlife Connect subscription tiers, behind the scenes.
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