I am experiencing a problem with a "resources are ready to be added to your library" message which, no matter how many times I restart the software or computer, just refuses to go away.
We probably need to know about your OS version and Logos version.
There is a strong probability that your Logs will also be needed.
There is a link in my signature line that will tell you how to gather them. Please post them in this thread using the paperclip icon in the message tool bar.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
In lieu of "official" support!, I'd try deleting your CloudResourceManager folder found at: /Users/justin/Library/Application Support/Logos4/Data/wu4ib8p9.62x/CloudResourceManager/
You have 695 errors involving the cloud resource manager expecting a resource to download and not finding it. Thinking about it... it might be preferable to start with deleting the DownloadManager folder at: /Users/justin/Library/Application Support/Logos4/Data/wu4ib8p9.62x/DownloadManager/. After deleting the folder, start up Logos again, and it'll create a new folder and .db there.
If you want to be extra careful, you could copy out the folder to a safe location before deleting. It's a fairly simple thing to try and has worked for me on a number of occasions.
Hi Justin
Sorry to read that you are having problems.
We probably need to know about your OS version and Logos version.
There is a strong probability that your Logs will also be needed.
There is a link in my signature line that will tell you how to gather them. Please post them in this thread using the paperclip icon in the message tool bar.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
Hi Mike
Thank you for replying
I run Logos 8 (updated to the latest version 8.7.0.0042) on a Mac Pro (MacOS Mojave Version 10.14.6).
I have attached a screenshot after restarting while using the logging utility.
Justin
I am struggling to attach the logging zip - the insert attachments option keeps crashing. Can I send it by mail directly?
Justin
How large is the zip file? You may need to unzip it and just try uploading the logos.log file.
macOS, iOS & iPadOS |Logs| Install
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Hi - attached logos.log file
7317.Logos.log
Thanks JT
And screenshot
Justin,
In lieu of "official" support!, I'd try deleting your CloudResourceManager folder found at: /Users/justin/Library/Application Support/Logos4/Data/wu4ib8p9.62x/CloudResourceManager/
You have 695 errors involving the cloud resource manager expecting a resource to download and not finding it. Thinking about it... it might be preferable to start with deleting the DownloadManager folder at: /Users/justin/Library/Application Support/Logos4/Data/wu4ib8p9.62x/DownloadManager/. After deleting the folder, start up Logos again, and it'll create a new folder and .db there.
If you want to be extra careful, you could copy out the folder to a safe location before deleting. It's a fairly simple thing to try and has worked for me on a number of occasions.
Diagnostic Logs