A year or so ago, I started to do my primary sermon prep work in a competing program. I've used crossgrades to move most of my major commentary and reference series over there during the last year. The last of my major critical series is the WBC. With both companies offering a $399 price point over the Labor Day weekend, I thought it was my best opportunity to do this transition. I originally purchased WBC in Logos as part of a larger Nelson Bible Reference Bundle in 2012. That bundle contained something like 200 books. I decided to sell that whole bundle and use the funds to purchase the series on the other platform. I located a buyer then called Faithlife customer service to make sure I understood the transfer process. I've now called in twice and was told the same thing both times: every time I made an upgrade that included WBC (for example, my upgrade from Logos 5 Platinum to Logos 6 Platinum), I "connected" WBC to an ever larger web of titles. I was told this happened at least three times in addition to my original purchase. I was told that there was simply no way to separate the original 2012 purchase from my entire library, no way to sell that original collection outside of my entire library. I was close to this same sell and purchase routine last winter, and at that time Faithlife raised no issues like this. As a very longstanding customer, I'm surprised to realize that I cannot manage my Logos resources in a manner I think best for my current workflow. Apparently, my tendency to upgrade worked against my ability to manage the assets in that library at a level of granularity of my choosing. To say that I am profoundly disappointed would be an understatement.
